A Rant about Walmart & Customer Service
Friday I went to our local Wal-mart to buy a few things.. mostly a brisket to make THIS. My trip was uneventful.. I bought some groceries… and what I thought were 3 short sleeve T-shirts for myself. The T-shirts were all stacked on the same little kiosk thing in the same place. What I didn’t know until I got home was I mistakenly bought 2 tank tops and 1 T-shirt. If you’ve ever seen my arms you’d know I am not Michelle Obama.
So I put them back in the sack to return them.
Here is my Walmart receipt… Do you see anything wrong with it?
This part is missing…
Remember how I said my trip was uneventful? Apparently I was wrong. It was my cashier’s first day. She mistakenly ripped my receipt.. So today when I went to return the shirts… my torn receipt became a “not valid” receipt.
I explain to the people in customer service that I have a receipt.. they tell me it’s not valid. I point at the receipt and say.. “Look here are the 2 tank tops!” I get the “I’m sorry it’s not valid.” Then she explains to me she can give me a gift card. Over and over in my head I’m thinking I have a receipt. I finally get a “customer service manager” to explain to me that I am missing apart of the receipt. (why the 1st chick didn’t do that I have no idea)
I told CSM what happened on Friday. She tells me that they don’t know if I bought those tank tops in the last 90 days or not (even though I just said I bought them Friday). I remind her that this is Kansas.. and we’ve had 22 inches of snow this last 90 days alone.. and perhaps Wal-mart in KANSAS doesn’t sell tank tops year round. While we were discussing Kansas and year round tank tops, I dug through my purse and found the torn end… they gave me my WHOLE $12.00 back.. and I left ticked off.
In case you wondered… Here’s Wal-Mart’s Return Policy




































Suzie, nothing at that place surprises me anymore! I don’t shop there unless I absolutely have to……I would rather spend the time and $$ to go to Lawrence or go to Country Mart! There is no such thing as customer service anymore not only at Walmart but at most places……the best is Kohls and Penneys in my book at this point. My question here is if they are new merchandise, couldn’t they find them on the shelf to see that you just bought them? don’t they inventory??? they know when they got them…..PLEASE……
ok, that was my rant about YOUR issue
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I love your blog – excellent work!
I love your blog – super work!
I love your blog – nice effort!
when running a business, the first thing you should do is always establish a good customer service..”
Funny and right on!
some stores have really bad customer service while others have topnotch custmer service -:;