Archive for June, 2006
Feedback for Seller & Buyer the Same?
June 19th, 2006 | 
Author:
Dear eBay Queen;
I’ve only just started selling, but I was a pretty good buyer before that. Will my feedback for selling show up in the same place as for buying? Also, how would I go about setting up a different account for selling?
Karen
Ottawa
Dear Karen;
Congratulations and welcome to the world of eBay Selling. All feedback will stay under the same id whether you bought or sold something. If you keep the same id your using now, you will have a mixture of buying and selling feedback. People viewing you’re feedback page will see if the transaction was from a “BUYER” or “SELLER” by looking under the “from” column at the top of the page. I don’t see anything wrong with having only one id. I only have one buying/selling id, but some people like to have 2-eBay ids; one for selling and one for buying. The thought behind this is if, as a buyer you get a bad seller, you can leave a negative or neutral feedback without worrying about a retaliatory negative hurting your feedback score on your seller id. To check out your feedback either click on the number behind your name OR http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback&userid=YOUR*USER*ID*GOES*HERE
If you would like to set up a separate id, your feedback will start out at –0-. All you need to start a selling id is a different email address than that of your old id. If you set this up as a seller account, eBay will want a credit card posted to that account, so they can bill you for your eBay fees. To start up a new account go to: https://scgi.ebay.com/ws/eBayISAPI.dll?RegisterEnterInfo&siteid=0&co_partnerid=2&usage=0&ru=default&rafId=0&encRafId=default
Dear eBay Queen;
Hi, I have been selling on eBay for quite some time, but I am still not comfortable selling outside of the United States and Canada. It all seems quite confusing so I just stick with what I feel comfortable with. Can you help explain the worldwide shipping? I sell a lot of Ceramic Bisque and Lampwork Beads and teach Classes. I have tried a few times but it seems like I end up paying more for shipping than what I charge. Thanks for your help.
Eleanor butterflyel333 Rantoul, KS
Eleanor;
I have seen your lampwork beads and they are BEAUTIFUL! Believe me, everyone has messed up a few times on shipping. I noticed you were not using the CALCULATED shipping costs on the Sell your Item Form. That is the first thing I would change to help you come out exact on your shipping. When this Calculated tab is selected, you can put in the exact or estimated weight of your item, and then check the speed of service you are offering. When your bidder is ready to check out, or you send an invoice, all the information will be right there and calculated for you. As long as you put the correct weight of the box in, you won’t be underpaid on your shipping. To make sure your weight is correct, buy a scale. When you write up your items, have your scale right there next to you. Weigh your item, and make sure to add weight for the box and packing materials. The weight of your item + the box and packing materials will be your shipping weight.
When it comes to your Lampwork beads, most of those can be sent First Class. You can have a calculated shipping cost on those, or go flat rate. When I checked out other sellers in your category of lampwork beads, I noticed many of them were charging a 3.00 US flat rate and a 6.00 worldwide rate.
Strange eBay item of the week: eBay item 6287805670 (enter this number in the eBay search box in the top right corner of the home page). Remember when Grandma sprinkled the shirts before she ironed? See if she still has one of these Retro Yellow Grecian Laundry Sprinklers Sold for $172.48
Suzie Eads is a nationally known eBay marketer. She lives in Rantoul. Do you have a question for the eBay Queen? E-mail: questions@asktheebayqueen.com.
Posted in Auction, General eBay Help, Negative Feedback | 
Tags: eBay Queen, feedback, feedback policy, help, seller Buyer, shipping to canada | 
No Comments »
eBay Acronyms & The importance of a Return Policy
Dear eBay Queen;
I’ve wanted to buy a new comforter set for my spare bedroom. While I was browsing eBay I became very confused with titles that have NR!, NIP, HTF, OOP and OOAK. Is this some kind of special code?
Thanks;
R.V. Rantoul
Dear R.V.
Your right it is a special eBay code! All of those letters and it can be very confusing when reading titles on eBay. As a seller you only have 55 characters or spaces to grab a bidder and get them to look at your auction. So it’s important to choose your words and acronyms carefully. Here are few of the more popular acronyms and their meanings. B&W: Black and white, BIN: Buy It Now MIB: Mint in box MIJ: Made in Japan MIP: Mint in package MOC: Mint on card MWBT: Mint with both tags NBW: Never been worn NIB: New in box NM: Near mint NR: No reserve price for an auction-style listing NRFB: Never removed from box NWT: New with tags OEM: Original equipment manufacturer OOP: Out of print RET: Retired SCR: Scratch S/O: Sold out USPS: United States Postal Service VF: Very fine condition VHTF: Very hard to find
For more acronyms check out http://pages.ebay.com/help/newtoebay/acronyms.html Once you know them, you’ll be SWP (searching without problems).
Dear eBay Queen;
A buyer bought a book Sunday, I shipped it Tuesday, she emailed today to ask if I would buy it back as she found a complete set for next to nothing at a garage sale. I have a second bidder, just wondered what the procedure is for dealing with the sale and return, i.e., is there some way to get the fees back for a returned item? . Any info is most appreciated!
Mary G
Ottawa Kansas
Dear Mary;
Do you have a refund policy? Does it cover returns like this? You didn’t mention the feedback number of your buyer. If she is new, with only a 10 and under feedback rating, she may not understand quite how eBay works. Checked out her feedback is it stellar? or have other sellers said she’s done this before? If your return policy is lenient, then allow her to return it. Decide if you’re going to refund just the purchase price, or shipping and the purchase price. Who will pay the return shipping? Once the item is returned, file for your FVF or Final Value Fees back. http://pages.ebay.com/help/sell/credits.html
If you don’t want to accept the return, give your buyer this link http://pages.ebay.com/help/buy/buing-ov.html Explain to her that a bid is a binding contract between a buyer and the seller. If your feeling especially nice, you could offer your photos and listing description for her to re-sell it herself. Many times a buyer does not understand the amount of work that goes into listing and completing a sell on eBay. They also do not understand there are fees involved.
Strange eBay item of the week: eBay item 6633683913 (enter this number inthe eBay search box in the top right corner of the home page) Disney Park ACTUAL MR TOAD’S WILD RIDE Attraction CAR http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=6633683913
Posted in Auction, General eBay Help, unhappy buyer |
Tags: ebay acronyms, good photos, help with eBay, return policy |
No Comments »
