Dear eBay Queen
I took the plunge and put a few items up for auction on eBay. I don’t know what I was thinking by listing them. Now, they have bids! They end this Saturday; do I send them an email invoice? It seems like I remember that eBay will send them an invoice, is that true? I would appreciate any help you can give me. Is there anything special I should include?
The first one is always the hardest. It will get easier after this week. Before you know it you’ll be a pro. You didn’t say in your note if you had a Paypal account. If you are a member of Paypal, you can set up your account to automatically invoice your buyers. Follow these simple steps to automate your invoices:
· Log in
· Click “Auction Tools”
· Click” End of Auction email”
· Enter your eBay user ID
· Select ON for “Select your preferences…”
· Customize your “End of Auction” email
You can also use eBay’s Invoice system to send out emails. This can be done manually through “My eBay”. Follow these steps to send out invoices:
· Click on “My eBay” at the top of any eBay web page.
· On the left hand side under the title “ALL SELLING” click on “Sold”
· You will see all the items you have sold within a 60-day time period. Click on the “Send invoice”
· Scroll down to the “Enter payment Instructions and Personal Message”.
· Review the information and click Send.
Congratulations on becoming an eBay seller!
Dear eBay Queen;
I was the high bidder for a lovely sterling silver Reed and Barton Teapot. I thought the price I paid was fair, and the seller had excellent feedback. About 30 minutes before the auction ended, the seller emailed me and told me the teapot had a dent in it that she had not seen before. She was very nice, and let me know I did not have to complete the sale if I didn’t want the item. I emailed her back and asked if I could have a photo of the dent in the teapot. I didn’t hear back from her for over a week.
Then I received a” mutual withdrawal from the transaction” email from eBay. What exactly does this mean? She never sent me a photo of the dent. Does she not want to sell the teapot? If I agree to withdraw the transaction, can she leave me negative feedback? Why do you think she’s doing this? I’ve always completed my transactions, and I am still interested in this teapot, even with the dent, it will complete my grandmother’s set.
To mutually withdraw an eBay transaction, means that you are not obligated to pay for the item, and the seller is not obligated to sell you the item. The seller is also refunded their final value fees from eBay.
If you still want the item, I would email your seller one more time through the “ask the seller a question” form on eBay. Tell her you would really like to see a photo of the dent. Once she sends you a photo of the teapot, evaluate whether or not you feel it is worth your bid amount. If you are still happy with the teapot, pay your seller, and complete the sale If the dent is more than you bargained for, follow the instructions in the eBay email, and withdraw from the sale.
When you withdraw from a transaction, you can still leave feedback. I can’t imagine why the seller would leave negative feedback for this transaction. You have done nothing wrong.
I hope you work this out, and the teapot looks wonderful with your grandmother’s sterling set.
Strange eBay item of the week: eBay item 330085892516(enter this number in the eBay search box in the top right corner of the home page). What were you doing November 22, 1963? Here was your opportunity to own a piece of history. John F Kennedy Assassination Shooters Perch Window SOLD $ 3,001,501.00. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=33085892516
Suzie Eads is a nationally known eBay marketer and eBay trained Education Specialist. She lives in Rantoul. Do you have a question for the eBay Queen? E-mail: email@example.com .