Archive for July, 2009
Dear eBay Queen;
If you do not meet the standards eBay has set, you will be lowered in search standing. If you consistently do not meet these standards, eBay could limit your selling, loss of PowerSeller status and discounts, and in some cases account suspension.
To see your current low DSRs now, go to your Seller Dashboard and click on the link at the top. In October, you’ll be able to track your 1s and 2s on a daily basis on your Seller Dashboard and get insights about what you can do to improve.
Dear eBay Queen
I won an item, and the seller is a bit nuts. The auction did not say anything about shipping, other than it was FREE. I won the auction, now she is charging me 15.00 to ship from Canada to USA. The auction did not say free shipping ONLY in Canada! What do I do?
I have emailed the seller, and she is nasty!!! VERY nasty!! She won’t do a 2nd chance offer to someone else, she won’t cancel the transaction to get her fees back so I don’t get a strike. This seller is VERY nasty because her husband lost his job. There is only a dollar difference between me and the buyer before me. I don’t understand why she will not do a second chance offer and save the drama. I just want to neg the crap out of her. Help!
Don’t pay for the item, leave a negative and receive an unpaid item strike. Once you receive the strike, your negative will be removed. You will then have to appeal the strike in order to get it removed.
I realize you don’t want to pay the shipping. Could there be anyway shipping was mentioned, or a statement in the eBay ad that says; “Shipping only free in Canada”? It can be easy to overlook those statements.
In this situation, I would most likely email the seller again. Let her know that you don’t want to be a pain, but you want to make sure that you’ve done everything you can to try to work it out. Ask if she has a solution other than you paying for the item.
Dear eBay Queen;
I normally sell on eBay however I also buy a few, things a month. Recently I bought a block knife set. The listing said the knife set was new in box, however the box was damaged. When I received the item, there was no way it was new. Everything was very greasy and 1 knife was missing. I had emailed the seller and she wrote me back.
"You will note that my listing specified that I would not accept any refunds returns or exchanges. The shipping for this item cost me almost 18 dollars. I took a huge loss mailing it to you, and only gained about eight dollars from this sale. You paid $8 shipping. I can scan and email you the receipt and shipping/delivery confirmation which verifies that I spent about 17.50 on shipping – I don’t have the receipt in front of me right now but it was between 17-18 dollars.
If you want to ship it back to me, I will provide you my address, and you will be refunded the cost of 35.99 less shipping (because I specifically would not accept refunds /returns/ exchanges) which would be about eight dollars. "
This seems UNREAL SHOULDN’T I GET BACK MY FULL AMOUNT? I think I’m opening a PayPal dispute! If she paid $17 shipping and charge me $7.99 shipping, I don’t think that is my problem! Actually, I would like return shipping charges too!
I am really sorry you are having a hard time with this seller. You should receive your money back without any hassle. Is the knife set usable? I ask this, because if you file a Not As Described dispute with PayPal, you will not be refunded the return shipping costs. You will receive the entire amount you paid to the seller, but you will still need to pay to send the item back.
I realize this is not the news you want to hear. Your only other option is to work something out with the seller or send the item back and pay return shipping.
Strange eBay item of the week: eBay item 190316777118 (enter this number in the eBay search box in the top right corner of the home page). Summer is here! It’s time for some lemonade! I bet this would make your lemonade stand the best in town. Taylor 340-27 Slush Lemonade Frozen Drink Machine Mixer. Sold 1140.00 http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=190316777118
Suzie Eads is a nationally known eBay marketer and eBay trained Education Specialist. She lives in Rantoul. Do you have a question for the eBay Queen? E-mail: firstname.lastname@example.org.