Dear eBay Queen:

I know you have answered a question sometime this year about how to translate words from another language. I’ve looked and looked but can’t find that article.  I received 2 messages from a buyer, and I have no idea what they are saying, or what language it is.  Could you help me?

Here is the first message: 大切な eBay 人、ありがとう良い製品を購入しましょう。ください私と一緒に私の言語はない通信他の知っています。購入し、すべての料金を通信とこれを非常に迅速にお支払いします。くださいこれは速い。

I responded this to the buyer:  “I am very sorry; I do not know how to answer you I will figure it out and let you know as soon as I can.”

I then received this message: 私大切な eBay の人;あなたのメッセージは読み取れません。書くし、私の言語を話す私はすることができますのみ。できるだけ早く私はお金を対応することができますどのくらい請求です教えてください

Please help me with this crazy question.

Tracy

Dear Tracy:

The website you are looking for is http://www.babelfish.com/ .  The Babelfish website has been around quite some time, and one of the best secrets on the internet.  I love that it’s free, and the translation can be used for almost any language.

Here are your translations:

First Message: “Dearest eBay Person, Thank you for let me buy your good product. Please communicate with me in my language as I know no other. I will buy and pay for this very quickly once you communicate all charges. Please do this quicker.”

Second Message: “Dearest eBay Person; I cannot read your message. I can only write and speak my language. Please let me know as soon as possible how much the billing is so I can respond with money.”

In the last few years, my international sales have increased.  I believe it is so important to have good communication with my buyers.  A year or so ago, I received a thank you note from a Chinese buyer thanking me for making the effort and he said that, although he spoke excellent English he appreciates a seller showing “respect” by including the translation.

Dear eBay Queen:

Do you leave feedback after payment, after you receive buyer feedback, or not at all?  Do buyers really care? I’m asking because a friend of mine told me I should leave it immediately after they pay. I leave it when I get around to it; usually a couple of times a month.

In my eBay career I’ve gone from not leaving feedback at all, to now leaving it.  It really seems pointless if they can only get positives. I really feel like the sole purpose of feedback now is to rank/punish sellers and leaving ANY feedback adds legitimacy to the system. If the majority of people did not leave feedback anymore, they’d have to find a new system.

Stash, Olathe, KS

Dear Stash:

So many people debate this.  I don’t believe there is a right answer.  eBay suggests the seller leave feedback once the item has been paid for.  I think you should do whatever makes you feel comfortable.  It’s your business, you should run it the way you want to.

I leave feedback just like you do.  Usually once a week I push a button on my Blackthorne Pro and it leaves positive feedback for each person that bought something from me.  I have had a few buyers complain that I was not fast enough in leaving their feedback. I just apologize and let them know I usually leave feedback on Fridays.

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Suzie Eads is a nationally known eBay marketer and eBay trained Education Specialist. She lives in Rantoul. Do you have a question for the eBay Queen? Email: questions@asktheebayqueen.com

8 Responses to “Answering eBay Questions in Other Languages and Who Cares about Feedback Anymore?”