Dear eBay Queen:
I am a seller but also a buyer. I bought and paid for 4 different pairs of jeans from a seller and asked for combine shipping. The seller gave me an invoice for all 4 pairs of jeans, but the invoice did not have a discounted shipping rate. I emailed the seller and asked once again for a combined invoice, and a discounted shipping rate. She sent me an email back and told me that it is not stated in the listing that she gives a discount. I wrote her an email back and explained to her that I hope these jeans are shipped individually since she would not give me a discount on the shipping.
The seller shipped the jeans out, and they were of course shipped together in a Tyvek type envelope. I looked the jeans over, and I noticed that one pair had a tiny hole in them. I went and checked out the listing and noticed that it did not say ANY WHERE in it there was a hole in the jeans. I emailed her to let her know, and she emailed me back saying she did not take returns!
I do not think I should have to pay individually priced shipping rates when a seller ships the items all together. The seller charged me 34.95 for shipping each of these jeans individually and really paid 14.50 to ship them all together!
This seller has 100% feedback rating, but if I have anything to say about it, she won’t for long. Do you think I should leave negative feedback for this seller?
Rebecca; Dallas, Texas
From everything you’ve said, I would be pretty miffed at this seller as well! Negative feedback is probably warranted in this situation, but I believe in giving someone every chance to do the right thing. Before leaving negative feedback on the jeans I would send her an email similar to this:
I purchased four pairs of jeans from you. Three pair are as described, but one pair had a small hole in them. I see from your listing that you do not accept returns, I am hoping in this case you will make an exception as I they were not as you had listed them. I am also unhappy that you charged me for shipping each one individually, when in fact you shipped them all together. I requested that you ship them individually to me since your shipping charges reflected that. I am not as happy with this transaction as I should be, and hope that you will rectify this. The other 3 pairs of jeans are perfect, and I really like those.
I hope your seller will do the right thing. If she does not, you can always open a “not as described case” though eBay.
Dear eBay Queen:
I’m pretty new to selling. My sales have been steady and consistent for the last couple of months, but here lately my sales are in a slump. What can I do about this? Wait it out? Revise my auctions? I know it’s been only a short time, I just need some reassurance, and to see if maybe you have experienced the same thing.
Currently I’m running just auctions. I don’t have a store yet (sitting on the fence until I learn more). I try to have at least 20 items listed at any given time. I’m listing several times a week. My current inventory is dolls, books, rubber stamps and scrapbooking supplies. Recently, I added some Christmas ornaments. I think my listings are pretty diverse, to say the least. Do you have any advice for me?
Lilly; Ottawa, KS
I’m impressed with your 20 listings each week! Selling slumps happen no matter what you sell. It maybe the wrong time of the year, the price may not be right, the photos may not show a good representation of the item, or there may be no discernable reason as to why it hasn’t sold.
An eBay Store is a great way to go if you have the product to put in there. To have a basic store, I would say you need at least 100 items. This is a nice amount of inventory, and will make for a more successful store. Do you think you have that many items to list? A basic store is 15.95 a month, plus the listing fee.
If you send me a link to one of your auctions, I would be happy to check out your listings to see if there is something you could do spruce them up.
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Suzie Eads is a nationally known eBay marketer and eBay trained Education Specialist. She lives in Rantoul. Do you have a question for the eBay Queen? Email: firstname.lastname@example.org