Posts Tagged ‘charms’

Dear eBay Queen:

I accidently send out a bed in the bag set and it was the wrong color. The buyer (whose address was in NY, opened a dispute for $114. I sent him a free return shipping label,  and I would send him a for a replacement. I then get an email saying he cannot return the item because he lives outside of the US.  He said it would cost $30 to send it back to the NY address and then another $30 to send the correct one to him. I had no idea he was sending this somewhere else. I can’t just refund him $114 without getting the item back! I sure hope PayPal doesn’t go and refund this money without the item being sent back.  Do you think they will?

Also, I am a dumpster diver.  I found a really cool Star Wars R2D2 interactive droid with a table mounted on it, (and it came with batteries!) out behind a grocery store dumpster.  It’s about 17″ tall and moves on command. It’s made by Hasbro and came out in 2002.  I hope to be putting that on eBay soon.  Do you have any ideas how to ship it?

Deb

Dear Deb:

PayPal will require the buyer to send the item back before they refund the money.  I would make sure that you put your return shipping label tracking number so that PayPal can see that it has not been shipped back to you.  Normally, claims close within 45 days.  If your buyer doesn’t do anything in that time, your money should be back in your account in no time.

Congratulations on the great find!  If this were mine, I would box it up, making sure to put lots of padding around the toy.  Since this could end up being a  pretty large, shipping box I would consider using UPS to ship it.

Dear eBay Queen:

I wrote to a seller concerning some jewelry charms that I was interested in. The picture had a group of these charms lying on a table and it was a bit difficult to distinguish the exact detail. I wrote and asked if he/she had a picture of an individual charm. The seller’s response was “Unfortunately we do not.”I thought that was odd, so I asked if it would be possible to take a picture of just one. The response was: “Unfortunately we only sell similar items not exact ones.”I was a bit surprised! I wrote back and asked if I wanted to purchase this exact charm, would you have them. The response was simply “no.”  Now I am really perplexed! How does a seller list/sell a pictured item they don’t have on hand?? I asked the seller if this ever cause a problem with his customers and the response was:

“Our description states clearly that we sell similar items, not exact. All of our customers know this and accept that fact. Most sellers today cannot post exact items due to the manpower required in taking pictures of every single item. That would probably run us out of business. That is just how it is done on eBay and all the large sellers do it this way. ”

Wow. Okay, I re-read the description and it does say “we sell similar items not exact”. But is this truly the way all large sellers work? When I do sell on eBay, I don’t list a lot of items, just a few here and there.  I’m not sure how large sellers operate but this just sounds a little “off” to me.

Ginger

Dear Ginger:

I would bet it is the same item, but not the exact item.  I also do this, when I have multiples of the same item.  It is weird that they would not take an up-close photo for you. Are there other sellers that have the same item up for sale?  If so, I would move on to their items and leave this sellers’ stuff for someone else to purchase. I would be interested in looking at their wording. If you still have it, let me know the eBay item number.

Strange eBay item of the week: eBay item: 320761066590 (enter this number in the eBay search box in the top right corner of the home page.  Were you a stewardess in the 1970’s?  Get out your old gear!  It’s time to sell it.  Braniff Airlines Emilio Pucci Space Bubble Helmet Rain Dome Uniform Hat. SOLD $1650.77 http://www.ebay.com/itm/320761066590?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649

Suzie Eads is a nationally known eBay marketer and eBay trained Education Specialist. She lives in Rantoul. Do you have a question for the eBay Queen? Email: questions@asktheebayqueen.com