Tag Archives: Dear eBay Queen

Dear eBay Queen: My Buyer is a Drama Queen and I Don’t Know What To Do!

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Dear eBay Queen:

I’m not sure what to do. I normally sell women’s clothing, and not women’s intimates. In my last shipment from my wholesaler, I received 8 bras. Four of these bras were a 38C, and the other four were a 42D. I put the items up for sale in a lot of four. I sold both lots to different people. My 42D person left me glowing positive feedback. My 38C person sent me this message:

Hi, I just returned the 4 bras you sent me as they are not the right size. The tag says they are a 38C, but there is no way they are a 38. They have to be a 36 or maybe even a 34. I expect a FULL REFUND and I am not paying your ridiculous re-stocking fee. I expect all my postage to be returned also. I have overnighted this back to you. These items are definitely not up to par as the bra is too small. My overnight charges were $34.82.

I expect a FULL REFUND of $69.99 and will report this to both eBay and PayPal to have them investigate if I do not receive the full refund. I cannot be held to pay for anything for an item that does not meet the standards of a 38C. It is your responsibility to report that these bras are not a 38C but are in fact a 36 or 34C. This bra is the only bra I’ve ever worn since I’ve become an adult. I know how these bras fit. I don’t know what you’ve done to this, but it’s not good. I’m not happy with you or your merchandise.

PS: I measured these bras from end to end and they measure 40” That is certainly not a 38!! You are a robber and dishonest your feedback from me will soon reflect that!

What should I do? Do you think I am required to refund their overnight shipping? Should I respond to this? I called eBay, and the person told me I should have the buyer open a return request. I messaged the buyer and told them to open a return request to make sure they receive their money and shipping back. They sent the following message to me:

eBay’s returns policy is ridiculous. There is no way I am going to open one of those. The last 2 times I did that eBay found in the seller’s favor because I didn’t dot my I’s and cross my t’s . I’m never going to do that. You just need to give me my money or my feedback will reflect what kind of low- life you are.”

I called eBay back, and they escalated me up to someone else, who told me we had to “wait and see” what was going to happen. They said that the buyer was using feedback extortion, and that I should not pay for the overnight shipping, ONLY what I originally paid for shipping. Do you think I’m being given good advice by eBay? What should I do? I’m a little weirded out since the item hasn’t come back yet, and if she had overnighted, it should have been here 2 days ago. What should I do? Never again will I sell bras.

KPP

 

Dear KPP:

Well, it appears that your buyer is a bit of a drama queen, and doesn’t know her own bra size. In this situation, I probably would not message your buyer until the items arrive. Once they arrive I would inspect them and make sure they were what you sent and in the condition you sent them. I would then message her and tell her you are refunding her purchase price of $69.99. I would not refund the overnight shipping charges she requested. If she leaves you a negative feedback I would immediately call eBay and have it removed for feedback extortion.

It is clear to me this woman needs a 40C and not a 38C. She even measured the bras, and they measured the way a 38C would measure. I would let the CS rep at eBay know this also, just in case she dings your stars for item as described.

I’m sorry you ran into a buyer that was less than kind. It seems there are a lot of people these days that think they are right and are offended by their own weight gain.

 dentalebay

Strange Item of the Week: Item #: 381248498153. This is by far, one of the strangest items I’ve seen on eBay. They are eerie! 5 Vintage Columbia Dentoform Dental Phantm Manikin Heads Steampunk SOLD: $1780.00.

 

Dear eBay Queen: Should I Sell to a Buyer that Asks Strange Questions?

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Dear eBay Queen:

I’m, not sure what to do.  This buyer made me an offer on a wedding dress that I purchased at a local store.  The dress is new, but I said that I thought it was tried on.  I took 25 photos of the dress.  I woke up this morning to the minimum price the buyer could offer without it being rejected by auto decline.  I think her message is weird.  Do you ever get messages like this?

“Hello, I am curious about the beautiful wedding dress you have listed.  I have a couple of questions about the dress.  Can I ask why you are selling it?  Did you wear it? Was it yours from your wedding?  Do you consider it bad luck to wear someone else’s wedding dress?  I don’t think it is personally if you were still married OR if you were a widow?  Are you still married or a widow?  If you are a widow, I am so sorry. I know this is a bit nuts, but please respond as soon as possible.”

What do you think I should do?  I don’t really want to accept her offer, I would like to up it for sure, but what if she is nuts over this dress?

Grace

Dear Grace:

Well, those are some odd questions.  I would message her and let her know that your dress is new, and never been owned by another bride, but it has been tried on. I would mention any issues you have found in the dress.  I would also check out the feedback she leaves for other people.  If she’s not in the habit of leaving neutral or negative feedback, I would answer her questions and make a counteroffer to her.

 

Dear eBay Queen:

I have no idea what to do with my stuff that doesn’t sell on eBay. What do you do? Surely you have things that do not sell, right?

I’m in quite a few Facebook Swap & Talk groups. Some of the groups I’m in have limits on how many items you can list per day and others are so large, that unless a person is looking right when you list it, it will get lost.  I was thinking of starting my own group or Facebook page where it’s only MY stuff that is selling.  Is this a good idea? My other choice was what I have been doing, which is setting up a booth like thing at some of the local flea markets and swap meets.  I’m not crazy about doing that because I have to sit out in the weather, and it just takes so long to set everything up and maybe my stuff won’t sell.

I also sell on Etsy, Amazon, Bonanza and have my own website. It is slow everywhere for me. What should I do with my stuff?

Nothing Selling.

Dear Selling:

If you have your product on all those sites, and you are not having any luck, maybe your items are priced too high OR perhaps you are not buying the right things.  You did not put a link to your listings, so I can’t say for sure.  If I were you I would check your items against other items that are listed, and that have been sold.  Are your photos good? Is your pricing along with shipping and handling fair?  Do you have good descriptive titles?   If you are doing all of those things right, your items should be selling.

I have not sold on Facebook, but I do have a few friends that do it.  They have been fairly successful with it.  When I feel like I have an item that won’t sell, I pack it up and send it to the auction or Goodwill.

 giordanos

Strange eBay Item of the Week: Item #:251984683777. I’m visiting Chicago this week, and eating Chicago pizza is on my to-do list. Giordano’s is a family favorite. I didn’t find a whole lot of memorabilia from them listed on eBay, but here’s what I did find: Vintage 80’s 90’s Giordanos Jersey Style T-Shirt Chicago Pizza Fits L to XL SOLD: 19.99.

Dear eBay Queen: My buyer is Rude and Doesn’t Read the Descriptions!

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Dear eBay Queen:

My husband  and I started a business selling broken items for parts.  We sell phones, TV’s and other electronics.  We have over 85,000 feedback, and I really feel like we’ve had everything happen to us, until this buyer.  We’ve had our fair share of buyers that say they didn’t read the description well, and didn’t know they were purchasing an item for parts.  A couple of weeks ago I woke up to this message:

“I just received confirmation that you sent the item! Are you dumb? I asked you not to send me that broken phone! Refund my order NOW!”

I respond and tell them I never received a message from them that they did not want their item.  They respond with this:

“Well, isn’t that fantastic? Just give me my money back, or I and all my friends will be buying more of your cheap broken crap and leaving you a negative for each item we buy. I’ve opened a not as described case against you.  I hope you choke on it.“

I immediately call eBay and they confirmed that this was feedback extortion, but I don’t think I should have to refund this guy’s money because of the way they are treating me.  eBay said that because I have a refund policy I should accept the refund.  I messaged the buyer and told them that I would be enforcing my return policy, and that when the item was returned I would refund their money less the restocking fee.  I received this back:

“I don’t care what your policy is.  You will give me my money back and I will be happy or you’ll be sorry.  This has not been a positive experience for me.  I think you deserve at least 5 negatives for this experience. I’ve looked at the crap you sell, and you sell some cheap items.  You need to respond to me quickly, because I will be acting on my urges to give you the negatives.   I’ve spoke to my partner about you, and she has set aside some money for us to purchase from you and then we will be hitting your feedback blitz!   Your feedback will be affected, I promise you that. “

I called eBay once again, and they told me not to respond.  The eBay rep told me to just wait for this buyer to send the item back. The buyer sent me another message.

“What now you are not going to message me? I look forward to teaching you a lesson.  I have sent you a money request through PayPal.  You need to send me my money back.   I’m not going to send you this broken phone until you do.  I don’t want to hear about how I need to send it back, or you restock fee.  I just want my money you con artist!  I believe in karma, and the secret.  My partner and I are sending you bad vibes.  We are believing that you will be receiving bad reviews.”

eBay has told me I just need to wait it out.  What do you think?

 

Rene

 

Dear Rene:

I’ve had a few buyers that have made similar promises, and just like eBay has told you wait for the buyer to make good on their threats.  Once they do that, eBay will take action.

Just in case, I would call eBay again and tell them this buyer opened a not as described case, and point out that the item IS as described, they just did not read the description.  Maybe, eBay might close the case for buyer’s remorse.  If that doesn’t happen, and they don’t send the item back within 30 days, contact eBay and they will close the case that the buyer opened in your favor.  Once that is done no feedback will be able to be left.  If you haven’t done so already make sure that you block the buyer.

 jovanidress

Strange eBay Item of the Week: Item #:231464944849. How much would you pay for a prom dress? Jovani 98040 Prom Evening Dress Guaranteed New Authentic Gown. SOLD: $1018.00.

 

 

Dear eBay Queen: What is an APO/FPO and How DO I Ship Stuff to Them?

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Dear eBay Queen:

I’ve been selling 2 years, and never had this happen!  I sold four handmade tutus I made, on eBay.  When I go to print my shipping label, I receive a message that says it is going to a APO/FPO or military address.  The PayPal label wants to print a customs form.  Is that what I am suppose to do?  The address still says USA on it. Am I doing this right?  Do I have to wait in line at the post office and give them the customs label, or just attach it to my package along with the regular shipping label? I’m so confused!

TTS

Dear TTS:

It sounds like you are doing it right! Just fill out the forms, and give them to your mail carrier (if that’s how you normally do it.)  They will scan it, and it will be on its merry way.

APO/FPO is a military address.  APO is Army Post Office, FPO is Fleet Post Office.  You can learn more about military addresses HERE.
Dear eBay Queen:

I’ve been selling on eBay for about 3 months. I have 92 feedback points with 100% positive.  I feel like I’ve been pretty lucky up until now.  In February I had a buyer purchase a very cute lot of little girl’s shoes.  Within a few days, she messaged me and told me that the shoes were not as described. I asked them to clarify, and they told me they didn’t feel that was necessary since I was a newbie seller, and they just wanted a refund.   I didn’t know what to do, so I sent them the money via PayPal.  My friend, who also sells, told me that I should not have done that, and the buyer was probably just taking advantage of me.

In March, a buyer contacted me stating that she wants her money back.  I asked what was wrong and they replied that the item didn’t come in the original box.  I messaged the buyer back and said that the listed stated it was new, out of the package, and there was not a photo in my listing showing the item was new in the box.  The buyer responded saying they want their money back, and they want to KEEP the product because I keep messaging them.  Uh.. I don’t think so!  I did describe it correctly!  I contacted eBay, and after about 1hour and 20 minutes on the phone, eBay decided to refund the buyer out their own pocket and let the buyer keep the item. The eBay guy said that it wouldn’t count against my seller account and that this way both the buyer and the seller would be happy.   I am happy it is over, but don’t you think it is weird that they did this?

I do not have a return policy, because my friend told me it was better to not have one because eBay would not make me take a return.  Is this true? In my LONG winded phone call with eBay, they told me that they could and would still force a return.  Do you have any advice about this?

Stephanie

 

Dear Stephanie:

I always make the buyer return the item when they are unhappy with it.  I believe allowing a buyer to keep the item, teaches buyers it’s ok to complain and then keep the item for free.  When it comes to your March buyer, you did everything right.  For some reason eBay thought it would be best to give the buyer their money back.  I’ve had this happen and I just shake my head and keep listing things.

I also think it is important to have a return policy.  This way buyers will feel confident in purchasing from you AND if someone tries to pull a fast one, they can’t because  your return policy says all items must be returned.

smockeddress

Strange eBay Item of the Week: Item #: 221705816062. Handmade, boutique children’s clothing sells well on eBay, if you have the right piece. This adorable little dress is part of a small line of handmade children’s clothing you can find. It is so highly sought after, customers must pre-order before the next batch of clothing comes out. No wonder it sold for such a high price! Girl’s WD Wolf Apron Pinafore not smocked Dress Size 6 & M2M Bow Beautiful! SOLD: $197.50.