Dear eBay Queen:
March 29th I purchased a Nintendo DS XL for my granddaughter. I figured out about 10 minutes after I bought it that it was not the newest model. I messaged the seller to let them know that I wanted to cancel the transaction, and I received this message from them:
“Geez lady! I’m not selling this stuff for my health! Shouldn’t you know what you’re purchasing before you purchase it! I don’t really want to cancel the transaction. Why don’t you purchase it and sell it yourself? I see you are a seller! That’s probably what you are going to do anyway since you got this one so cheap!”
I didn’t respond, I just paid for the item, and went and bought my granddaughter the one she wanted on Target.com. Later in the day the seller sent me this message:
“Way to go! You’ve paid for the item. I’ll ship it out in the next couple of days.”
I received the Nintendo DS that I purchased from the eBay Seller, and I immediately put it on eBay, and sold it for $20.00 more than I paid!
This last week a buyer purchased a Fiesta sugar, creamer and coffee pot from me on eBay. They messaged me this before she paid:
“Hi, I have been wanting to complete my set for years. I just found out my daughter in law purchased a set for me for Mother’s Day. Would there be any way that I could cancel this transaction? If not, I completely understand. I had no idea that my daughter in law would do something this wonderful for me. I guess she does listen to me when I talk!”
I messaged the buyer back telling them no problem, and then I cancelled their transaction. The buyer sent the following message to me:
“Thank you so much! I was so afraid to write you. I buy a few things a month on eBay, and I’ve never asked to cancel a transaction. I have heard some nightmare stories from other people about how sellers are not nice to buyers. You have changed my mind. Thank you so much for doing this for me. I really appreciate your kindness, and I will be looking at your other Fiesta Ware items.”
I’m a seller, and I understand it is disappointing to lose a sale, but why are other sellers so rude?
It is disappointing to lose a sale, but it is more disappointing to lose a customer. I think you did the right thing on both issues. What kind of feedback did you leave the seller that was rude? I think I would have said. “Tried to cancel purchase. Seller refused. I sold for more money.”
Thanks for being a good example of what a buyer and seller should be on eBay.
Dear eBay Queen:
I sell mostly children’s clothing, and I ship them in either Tyvek or plastic bags. A buyer sent me a message saying they cut the shirt when the opened the package, and asked I would replace it. I told her I was sorry, but I could not replace the item. She responded with this:
“What kind of seller are you? The envelopes you use need a scissor to open the package, so it is your fault that I cut the package! You need to use different envelopes or fold your products better. I think you should give me a full refund, or at least split the costs with me. I will NEVER buy anything from you. I will tell all my friends not to buy anything either! You can guess what kind of feedback comment you will be giving me.”
What should I do? Do you think I should actually give this woman back her money? I called eBay, and I was told that what she said was feedback extortion and if she leaves the feedback they will remove it. They did not give me any advice about the refund.
I would not give her back her money. She admitted she cut the item when she opened the package. If she had not admitted to it, and just said there was a cut in the item when she received it that would be a different story. You would be forced to refund her money.
In a situation like this I would block her, and watch for her negative. Once she leaves it call eBay and they will remove it.
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