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Rant: eBay Return Requests…

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Monday I spent almost 4 hours on the phone talking to eBay customer service regarding return requests.  Over and over I kept hearing;

  • It's the cost of doing business on eBay
  • Returns are part of the business.

I agree with both of those statements… except eBay doesn't agree with this obviously…. Because if returns are part of doing business, then why do I get a defect for it? Isnt' it enough that I offer FREE SHIPPING & pay return shipping? Why do I need to be penalize with a defect?

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