Dear eBay Queen: My American Girl Doll Buyer Is Not Very Nice What Should I Do?

Dear eBay Queen:

I had sent you an email one time and you really sold me on using Best Offer on my craft patterns.  I had an American Girl Doll set that I did not sell over the holidays, and I put it on Best Offer.  I had 350.00 on the set, and the buyer offered me $320.00.  When the offer came in, I was not home, so I checked her feedback on my phone before accepting it.  The buyer had 100% positive feedback, I always check feedback before I accept a best offer.  When I got to my house, I looked over the transaction only to see that I forgot to look at her “feedback left”, I only looked at the feedback received.  I am slightly freaked out to see that the buyer has left 12 negatives and 1 neutral out of the last 25 feedbacks she’s left!  A week has gone by, and she has not paid for the doll set.  I thought about opening a non paying bidder on her, but perhaps I should just cancel?  That’s what I would really like to do.   The buyer has not responded to the cancellation.  Do you think she’s going to object?  What do I do if she pays?

 I went through all seven pages of feedback she’s left other people, and I cannot believe that she continues to be allowed to buy on eBay!  She has left a TON of bad feedback for a variety of reasons; most were that the item was not received.  Most of the sellers responded with the delivery confirmation number, and when checked the item shows delivered.  eBay should be aware of this, & ban her, since she obviously is a scammer.

I know this is kind of stalkerish of me, but I looked this person up on Facebook, and Googled her address.  She lives in a FANTASTIC house, and based upon my deductions of her Facebook and her home, she doesn’t need to be stealing from eBay seller.  What can I do?


Dear Pat:

I think the best thing you can do is wait for your time for the cancellation to be up.  If she doesn’t respond in seven days, then go in and cancel.  If she pays, I would do several things to protect yourself:

  • Add signature confirmation  and insurance to the shipping
  • If you are worried about her saying something is not as described, I would video or photograph the stuff as you wrap it. 

I would also use the “report this member link” to let eBay to know about the way she handles herself on the site.  I hope that you come out of this with positive feedback and a happy customer.

Dear eBay Queen:

I’ve been enrolled in hassle free returns for about 2 months.  In early December, a buyer contacted me via email, then started the hassle free return process saying that the item did not fit quite right. It’s been almost 5 weeks, and the buyer has never shipped the item.  I figure the buyer decided to keep it. I messaged them at the beginning of January to see if they had sent it, and I did not get a message back. 

I received an email from eBay that asks if I received the shirt back.  I thought I could cancel the return, but the only resolution I saw was to give a refund, OR have eBay step in.  I clicked on “have eBay step in” and sent a message that pretty much says what I told you.

About 24 hours later, eBay sends me a message that states "We're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.
Final decision:  You were not found at fault. Transaction summary: Any remaining funds from this transaction are available"

Have you ever had this happen?  Why would eBay just give the buyer their money back?  It doesn’t seem like the right thing to do.


Dear SD:

I am not sure why eBay give a buyer’s money back to them when they do not follow the rules.  I have had similar things happen to me, and it seems about fifty percent of the time eBay will refund the buyer without them returning the item. Slowly, eBay is teaching me that there is not much reasoning to their madness.


Strange eBay item of the Week: Item #271640980795. I love drinking out of Tervis tumblers. Some of them are quite collectible. Check these out: Tervis Insulated Glitter Confettie Tumblers Lot of 6 SOLD: 99.00.


American Girl Doll Hair Do’s

american girl doll, how to fix your doll's hair, doll hair, hair styles

Last night #3 held her first class at the library. It was a "how to style your doll's hair class". I'm super proud of her. She arranged for the class to be held, got all the stuff together, and planned the 8 hair styles she taught the girls to do.

The library advertised for her…

She borrowed a few American Girl Dolls from her friends to have examples of the hair

styles she was going to teach.

Here she is setting up for the class.

The girls at the start of the class.

#3 is showing her how to perfect the ballet bun

She did a great job making sure all the girls knew how to make each hair style.

How cute are these girls?

American Girl Store Opening Overland Park Kansas

Last week was #3’s birthday.  I’ve never been one of those “birthday party” parents.  I just don’t have confidence in my party throwing abilities.  #3 loves anything that has to do with American Girl Dolls, so it was very lucky they decided to have their grand opening on her birthday weekend.

american girl store, Kansas City, Overland park,

#3 and her Doll in front of the Grand Opening Sign.

We arrived at Oak Park Mall at 9:15 on Sunday.  I knew the first 200 people in line received a goody bag.  I hoped by arriving 3 hours before it opened would insure we got that bag!  We were given ticket numbers 91-94 which meant we were one of the first 200!  Now all we had to do is wait.. and take some photos.

Here’s #3 and two of her good friends with their American Girl Dolls.

This photo was taken around 9:30.. The first 200 hadn’t

been reached yet.

Here’s that same photo at 9:45..

Here’s what happened when you got there after 10:00.. you became

one of the first 400.  By the time it was 11:00 (when the store opened)

there were 800 people waiting behind us!

As we moved from inside the mall to outside the mall.. into

the American Girl Store.. you could see there was a large

police presence.   (Yes that’s a real gun on that policeman)..

As we were waiting to go inside this little boy walked by and

said; “They have policeman here? What are these girls gonna


I loved this light in the entryway to the store.

#3 Checking out the cool stuff.

She loved Lanie’s Camper.

Everyone with us wanted this blue dress.

Did you know you could get your doll’s hair fixed?

Just in case you wondered.. there were lots of these guys there too.

It’s not a shock to me that #3 bought this set.

I think she’s pretty excited. Happy Birthday #3.. I’m glad the American Girl Store had their Grand Opening on your birthday 🙂

Happy Birthday Pookie Poo!

Here’s #3 when she was a just a little baby.. (that’s #1 and #2 there also)..

Today is her birthday.  It makes me sad to realize she’s growing up.

I wish she were still a baby.  She was the most perfect baby!  She

hardly ever fussed or cried.  She was always laughing and trying

to get #2’s attention.

I love this photo of her!  She adored the Teltubbies. I love her chubby little

cheeks and her big brown eyes!  She was so chubby I had to wipe the

rolls under her neck.  OOH I loved to kiss those little cheekies!

Here she is a her first dance recital. She ended

up dancing by herself.. because everyone else was

sick with the flu!

#3 and #4 playing with kittens.

She was in a play at church.. I think she looks so

grown up here.  (If you like vintage.. she’s in a vintage

wool secretary dress.)

Can you spot our kitten Two-Toes McGee? #3 is a real

animal lover.. I think if the Man would get her a horse

she just might be in heaven.

Happy Birthday #3.. We love you so very much!  Our

family would not be the same without you!