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Dear eBay Queen: Help! I’ve Been Blocked!

 

Dear eBay Queen:

I love to buy items from a certain seller.  I had a small problem with them a few weeks ago, and I just found out when I tried to buy some more items from them that they blocked me.  I don’t know what to do!  I’ve messaged them, and I have not heard back from them.  It’s only been a couple of hours, but I’m worried.

Here are the last two transactions I had with this seller.  I placed a rather large order for 4 different dresses in 4 different sizes.  I wanted to try each size on to see which one fit the best.  As it turns out the medium in one dress fit well and the Large in the other 3 fit well.  I opened a return request for the 12 items, and they accepted the return and I received my money back.

The second transaction was similar, but involved returns on some scarves and a jacket.  I purchase 4 scarves returned 2 and purchased 3 jackets and returned 2.  They accepted my return and I received the money back.

Never have I been rude or mean.  Do you think it’s because of the returns?  They offer free returns doesn’t that mean that it’s ok to return things?

When they message back, I will do anything so that I can buy from their unique eBay store.

 

Melanie R

 

Dear Melanie:

I think it probably has to do with the returns.

You purchased a total of 16 dresses.  You returned 12.  Purchased 4 scarves returned 2 and 3 jackets returned 2.  That’s a total of 16 Return requests opened for you.  When you opened that return request was your reason for return that they didn’t fit? or That you didn’t like the item?  OR was it because the items were not as described?

Since they have free returns, they had to pay return shipping on 16 items.  If the shipping was 5.65 per item that is 90.40 in return shipping fees they paid to have your items returned.

If you opened any of those returns for a reason other than “it didn’t fit” or “changed mind”  The seller received an invisible to you strike because your returns were due to the fault of the seller.  If you did that, not only did they pay almost 100.00 in return shipping, BUT they also could have their eBay metrics skewed by your returns.  When a seller receives high “faulty” returns they are charged more by eBay in their final value fees.

I don’t know how to make the seller accept sales from you.  I would be honest and let them know that you did not realize by opening that many requests could hurt their eBay account and bank account.  I might tell them if they let you buy again that you will not open return requests like that, you’ll go through them personally and send the items back in one box.

 

Dear eBay Queen: My Buyer Doesn’t Know the Difference between a Womens & Juniors Size.

Dear eBay Queen:

I listed a Janzen Swimsuit as a women’s size 10, because the tag said size 10.  It didn’t say “women’s,” but it was a female or women’s swimsuit. I received this message from the buyer:

“I received the swimsuit, however it is not a women’s size 10.  This is a junior’s size 10.  I have not tried it on, and the tags are still attached. I would like to return it.”

I responded:

“I realize that I have no returns listed, but I would be happy to accept a return.  I will not pay return shipping though; since it is being returned for size reasons.  If you’d like to open up a return request I would be happy to approve it.  I’m sorry it did not fit.”

The buyer messaged me back:

“Your customer service is subpar. You should try to be like a real company and pay my shipping.”

She opened a return for the item not being as described, and I went ahead and approved it because I didn’t have any other choice.  She sent the swimsuit back, and I refunded her money.  Today she left a negative, and I called eBay. eBay reversed the claim and closed it in my favor. The eBay rep said that “a size 10 is a women’s size, and it t would have to be a 9 or 11 to be a junior.”  Is there any way I can get the negative removed?

Jamie

Dear Jamie:

I would give it 24 hours and the negative should drop off.  If for some reason it doesn’t, I would call eBay and ask them when it will be removed.

 

Dear eBay Queen:

I have always had great sellers up until now.  I purchased an item on eBay this week, and for whatever reason the shipping icon is showing, but the tracking number is not there.  I’ve checked every day, but no change. I messaged the seller 2 times; I still have not gotten any tracking. I messaged them again, and I asked very nicely for the tracking info.

She responded.  “I shipped it though PayPal. If you want the tracking number you can look it up there.”

I being unreasonable or is she just rude? I though updating the tracking was just standard practice? And yes I found the info (it took me about as much time to find it as it did for her to send that snarky reply). Now if I knew the info was there or had received a notification I never would have bothered her.

I know in some instances PayPal doesn’t update eBay with the tracking info, but do you as a seller normally update it yourself? I always double check to make sure the tracking is showing for the buyer. Am I missing something?  Do you think my feedback should reflect her attitude problem?

  1. Benedict

 

Dear D.

It’s a really bad practice for a seller these days to not put a tracking number in, let alone be so rude.  A seller can never hope to be Top Rated or even be Above Standard if they do not follow the basic rules of shipping items.

You can leave whatever feedback you feel is appropriate.  If it were me I would review the feedback she as received as a seller and then make my decision.  If the item arrives in good condition and on time, I would probably leave a positive with the following feedback:  “Item arrived on time in good condition Seller rude when I asked a question”

ebaypineappletable

Strange eBay Item of the Week: Item #222382498155. Have you ever purchased furniture on ebay? Shipping can be pretty tricky, but you can find some unique pieces! Check out this lucite pineapple coffee table: Coffee Table Manor of Maison Jansen Lot 582 SOLD: $1000.00.

 

 

Dear eBay Queen: Selling Hatchimals Brings out the Worst in Humanity

Dear eBay Queen:

I am so upset.  I purchased 5 Hatchimals at the local Wal-Mart on Black Friday.  I stood in line and waited for hours to just have the opportunity to buy these things.  I put 2 on eBay and 2 on Amazon.  The last one I offered up for sale on the local swap and talk group.  To say I was eaten alive is an understatement.  I received numerous messages about what a bad person I was for making money off the item.  What is the deal?  I purchased the Hatchimals for 59.99.  I had them listed on eBay & Amazon for 159.99 with free shipping.  I sold each of those.  The one I put on Facebook I listed for 125.00.  That one not only did not sell, but I received Death Threats over it.

Here’s one message I received:

I want you to know that I am disgusted with your ad.  I bet you were raised here, right?  The people here take pride in their community and in helping each other.  You aren’t helping people! You are gouging them!  You know how much these sell for at the store! Why would you do this to the good people here?  Someone should shoot you.  Better yet just choke on the ugly bird egg.  I hope you get kicked off of Facebook for being dishonest.  Some of us live paycheck to paycheck.  We can’t afford to be taken advantage of like this.”

I took my listing down after all the bad “press” I received.  Why don’t people understand supply and demand?  Why is it my fault this person lives paycheck to paycheck?

AN
Dear AN:

This kind of thing happens every year.  There always seems to be some toy that is the hot thing. Parents go crazy over it and there are always people that don’t respect the time it took for you to be first in line on Thanksgiving to get the item.  Other people’s choices are not your fault.  I think that Facebook groups are a great way to sell a few things you don’t want any more without having a garage sale, but just like going to Wal-mart you never know who you’ll run into.

I would not take any of this personally and list your last one on eBay.

 

Dear eBay Queen

Before Thanksgiving I had a buyer open a return on a pair of brand name leggings.  The buyer stated that she misread the listing, and that she thought they were a different size. I’ve waited and the buyer has not sent the item back.  According to eBay’s messages the buyer was supposed to send it back by December 1st.  She has never uploaded any tracking info but I finally received a package today.  I opened it, and it did not have the leggings in it that I sent.  It has a necklace in the box.  There is no return address or tracking. What do I do?  Should I contact the buyer?

Abbie

 

Dear Abbie:

What does the postmark say? Is it the same town or close to where you sent the buyers package?  If it is, I would contact him through the returns Que.  If it now where near where he lives, you should call eBay and get the return escalated and closed.

To have a return closed you need to go to eBay and at the top of the page

  • ­­Click on “Help and Contact”
  • Go to the bottom of the page and click on “contact”
  • Click on Selling and then Money Back Guarantee and Returns
  • Click on Handling claims and Returns
  • Then at the bottom of the page click on “call us”

Once you speak to a customer service representative tell them they the buyer has not returned the item in the time eBay has given them.  They should close the case right away.

If your buyer returned the wrong item, I would message them (through the returns Que) and let them know that you received a necklace.  I don’t think it would hurt to attach a photo of the necklace and of the label.  I would then call eBay and they quite possibly will close the return after you do this.

hatchimals

 

Strange eBay Item of the Week: Item #332011849348. Hatchimals really are one of the hottest toys this year, and prices are all over the place for them on eBay. This one sold particularly high: Hatchimals Draggles Color Green Brand New Super Hot Toy VHTF SOLD: $7600.00.

Dear eBay Queen: Will Disclaimers Help My eBay Business?

Dear eBay Queen:

Maybe it’s the heat of the summer here in Arizona, or maybe it’s just I’ve had all I can take with eBay.  It seems like lately all I get are complaints from buyers.  I receive one negative and one neutral feedback.  One states: “Didn’t ship fast enough” the other states:  “I didn’t know this was used.”  I responded to both of them, and I did ship the item same day, and the other item was clearly marked as vintage/used.  I received a message the other day from a buyer that had NO IDEA the “Depression Glass dishes I sent her were USED.”  And no, that was not from the person that left negative or neutral feedback.  I am on a Facebook eBay group, and one guy was talking about putting a disclaimer in his listings.  I’m thinking of doing the same thing, except update it to fit me.  This person KNOWS exactly how I feel.

Here is my disclaimer for my listings it is a mixture of the Facebook guy and mine.  I want to know what you think of it.

“Hi! I want you to be so happy with your purchase.  Here recently, I have had a rash of people leaving bad feedback.  I have this eBay business because I want to make a little money to help my family.  I’m not really a professional at this business, but I’m not a slouch either.  I learned from my parents and grandparents about antiques and collectibles.  Almost everything I sell is USED.  Buy USED it’s good for the environment!

Since the items are 20 to 100 years old, they are probably not in new condition. I am not an expert, but I do know a thing or two about antiques.  Sometimes I may miss something, but I do stand behind my products.  Keep in mind that it may not look like you want it when you are holding it in your hand.
Recently I had a buyer complain that her item had dust on it.  REALLY?  Wipe it off! I live in Arizona, the great Southwest! We have wind here and desert- like dirt.

When I buy these items at auctions, estate sales, flea markets or garage sales, I don’t ask the history behind the piece.  All I know is where I purchased it, and sometimes I do not know that!

I’ve had people ask if my items come from a non-smoking home.  I do not smoke, but my roommate smokes outside, and my attached garage (where the items are stored) is not only attached to my duplex, it’s attached to the neighbors.  That idiot smokes.  So sometimes my stuff might smell like smoke.  And again I don’t know the history of the stuff that I pick for all I know, they could have come from Joe Camel’s personal man-cave.

What I can promise is that if you have any questions or would like a picture at a different angle please feel free to ask questions BEFORE bidding and I will do everything in my power to help you.”

Do you think I should correct anything?  I thought it was nice enough. What are your disclaimers?

CTG

 

Dear CTG:

I think you can get those negative and neutral feedback removed. Call into eBay immediately and ask for the feedback to be reviewed.  Explain how you shipped the same day, and how you stated in your title, item specifics and description that the item is vintage/used.  I bet they will be removed for you.

I think it is best to have simple service disclaimers.  Such as: “I ship Monday through Friday!” Or: “We have the best question response time on eBay!”  Try to avoid the negative.   Although the smoking comment was witty, I think it would be best to say something like.  “I do not smoke, but my neighbor that I share storage space with does. Sometimes, that smell may be attached to the items I sell.”

I have found that long disclaimers turn buyers off. I would avoid those at any cost.

 ebaypiratebook

Strange eBay item of the Week: Item #:201594230454. It’s been quite a while since I looked for a book on eBay. It’s a book full of facts about pirates! Pirates Exquemelin Alexadre Olivier Bucaniers of America or A Lot 247 SOLD$5800.00.

 

 

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