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Posts Tagged ‘eBay help’

That Time I Got a Hex Put On Me.

A couple of weeks ago I had a buyer upset that an item they purchase went on sale.  She wanted a partial refund OR wanted to return it and purchase it at the sale price.   We have a public rule that states “we do not give refunds on previous non-sale orders.”  I offered a full refund once the item was sent back.

(I know that it would be easier to give a partial refund.  This is not my account, and I follow the rules that have been set forth for me.)

Of course she could not just accept the label and send the item back.  Instead she opened a return request, then a PayPal request.  The return request was closed because you can’t have 2 requests opened at the same time for the same item.

She made some feedback threats on this item and on the other items she had purchased.  She left a message for me saying she was a “practicing witch and was going to put a hex on me”.  At this point I was not too worried but I blocked her from purchasing from us again.

She sent several messages through PayPal not wanting to send the item back. Time was dwindling and she ended up sending it.  When it arrived she was refunded.

Here comes the good part:

She systematically opened a SNAD return request on eBay and left a negative for each item that she purchased before that original non-sale item that she bought.

FOUR of them.

FOUR negatives and 4 open SNAD claims. She also put bad reviews on the company’s Facebook, website  and several other complaint sites.

Each return has a special note for me.

The notes are custom written for me and because they lack kind words and grammar, I probably should not post them here.  But I can tell you one of them said; “I am a retired person of great wealth. You are missing out on my purchases.  There are other sellers out there, I will buy from them.”

Please do.

Did the Hex work? Who can say? eBay removed the negatives, and a this point I’m glad to move on from this bizarre experience.  What is you most bizarre eBay experience?

A Tale of Two Purses; Do Pictures, Price & Shipping Matter

I’ve talked about my love for Cole Haan totes on here before.  As  reward for a 1000 new feedback I will buy myself a new tote.

I found 2 purses on eBay that I wanted.  One of them was listed as metallic, and the other as black, but had a picture of a tan purse.  I did not think that I would win either of them, because this style of  used Cole Haan usually NEVER sells for under 75-100.00.

chpurse1

I won them both; one for $55.00 and the other for $18.00.  I paid for both, believing that I was receiving a metallic copper colored tote and a tan tote (both in the same style).  Which I love.

wpid-20150915_102132.jpgI received the “metallic” purse yesterday and the “tan” purse today.  Unfortunately they are the same color and style.  Which got me thinking – Why did one sell for $18 and the other for $55?

chpurse3Here’s the listing for the $55.00 metallic purse.

The seller of this purse has a couple of sentences for the description, and 5 photographs.  The measurements are close, but not quite accurate.  Her photos are clear and show the color of the purse on a white and black background for contrast.  She states this purse is from the late 90’s, (its not) and that’s ok. Shipping was $11.95. Seller has 24 feedback @ 100%.  Item ended September 8th at 8:00pm

chpurse2Here’s the listing for the $18.00 purse.

This has 6 photographs of a purse that looks like a light tan but the item specifics says black. Measurements are off, and there is only ONE sentence about the purse in the description.  The photographs are taken on what looks like an aqua background and  white background.  The seller calls this purse vintage, but it’s not.  Shipping was $12.20.  The seller has 271 feedback and is at 100%.  The item ended on September 9th at 8:24am.

Here are a couple of things I wonder:

  1. Do you think the $1.25 shipping cost difference between the 2 purses made  a difference in people bidding?
  2. Was the lack of description a factor?
  3. Do you think the poor photos of the $18.00 purse, combined with the inaccurate item specifics made it so no one bid on that one?
  4. Do you think ending time was a factor?

You might be wondering what I am going to do with my twin purses… Some would return one.  I hate returns. I think it puts fear in the heart of  seller.. because it does me…  I am going to re-sell mine on eBay.

Dear eBay Queen: Can We Talk about Top Rated Sellers?

Dear eBay Queen:

I’ve been selling on eBay for the last 10 years.  I do this mostly to make up for the child support that my deadbeat, ex-husband does not pay.  I have a job that allows me to work from home, so after I put in the hours for that job, I do eBay.  I have heard so much talk about this defect system, and so many people are obsessed with it.  Without really knowing how it works, I have grown to hate this defect system.  The thought of looking at my dashboard freaks me out.  I finally broke down today and looked at my ratings. I have 2.1 defect rating, it says I’m above standard, but not top rated.  Are you a top rated seller?  Do you think that being a top rated seller make a big difference in your sales and profits?  I have spent my years on eBay worrying about selling… now I have to worry about this.  What advice can you give me?

Callie

 

Dear Callie:

I have been both a Top Rated Seller and Above Standard.  It has been my opinion that I sell more stuff when I am above standard.  That being said, I really like the benefits and the discount I receive as a top rated seller.

I truly believe that eBay’s search algorithms are messed up.  When I shop on eBay I always search by “time ending soonest” as opposed to “best match”.  I don’t want eBay to tell me what I’m looking for, and with Best Match that’s what I feel like they are doing.  When I search for “Nike size 6,” I  want to see ALL the Nike tennis shoes in a size 6.  Not just what eBay wants me to see.

 

Dear eBay Queen:

I really need your help! I am primarily a buyer on eBay and the last couple of items I bought have arrived “Not as Described”.  I messaged the seller and explained to them that the shoes may say they are an 8.5, but they do not fit like and an 8.5, and I wanted my money back.  The seller sent me a message, and is acting like I just want to keep this wrong item. They said I could keep it & offered me a 50% refund. Here is the message they sent me:

“I’m so sorry the shoes do not fit you.  I don’t believe they are not as described, since the shoes say they are an 8.5 and I took photos and measurement of the bottom and inside of the shoes, so that you, the buyer, could better judge if these shoes will fit or not. I would be happy to offer you a refund of 50% and you can keep the shoes, or you can send them back and I will refund your money less shipping and a 10% restocking fee.”

What? The shoes aren’t as described! Why I should have to pay for it?   I called eBay. The last  time this happened they told me I had to pay return shipping because those were the sellers terms. This time they said I needed to pay return shipping, or I could open a not as described case and say that they were not as described.  What do you think I should do?

Angry Buyer

Dear Angry:

I don’t think your seller was unreasonable.  If what you are saying is true, you ordered size 8.5 shoes, and that is what you received, then they are as described.  The seller went above and beyond by measuring the shoe.  Now it is up to you to decide what to do.   If you open a case, eBay is going to require you to return the shoes, pay return shipping and restocking fee.  If you take the 50% you could turn around and sell the shoes yourself. 

The only way for these to be considered “not as described” is for them to be a different size, color or different shoe all together. I understand you are upset that the shoe doesn’t fit you, but, unfortunately, that is one of the drawbacks to buying things on the internet.

I hope that you can work this out with the seller.

Strange eBay Item of the Week: Item #:261734034423  Ironstone is highly collectible, especially rare pieces like this cake pedestal. Rare Ironstone Pedestal Cake Stand with Scalloped Edge Pankhurst and Hanley SOLD: $595.00.

 

What the Heck is THIS? Cast Iron Wood Thing Edition…

I’ve been working on a charity auction for my church.  I walked into our “eBay” office at church and found this thing.  I’ve shown it to a few of the workers (that are busy working on the building)… they had no idea what this is.  So I’m asking you..

It’s cast iron.  The imprint above says “Centralia”

Stands about 7″ tall

Has a wood center.  I don’t think it’s removable.

So.. what the heck is it?

Oh.. and do you know what this thing is?

It says “Miniature Broiler”…. someone said a smelter.. the base is

wood, with a cast iron top and wood handle.   I can’t wait to hear

what these things are..

December 2019
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