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Posts Tagged ‘eBay’

What’s Happening Wednesday 6-27-2018

These last few years I feel like I’ve fallen, got back up and fallen again.  Over and over and well.. over.  I hope if you find your self on the ground you rise!

  • School
  • Consultant work
  • Write up listings for both ID’s
  • Find new netflix show to watch
  • Paint Dresser
  • Clean off Desk
  • Dinner= Something out.
  • Take Boys to Youth Group
  • Have #4 work on inventory
  • Run the chinchillas.
  • Clean Up the outlet  (more on this later)

 

Fancy Dresses, Return Policies and Animal Hair?

We had a buyer that did not read the return policy on evening gowns.  She left a negative and in order for us to try to get the negative removed we allowed her to return it.   I made sure to ask if the item had been worn, and if it still was new with tags.  She assured me it was in perfect condition.

Here’s how I received it back.

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Do you think it was worn?

I messaged the buyer and asked her the following:

“I received the dress yesterday. I have attached photos of the dress. It appears you have worn the dress. There is hair and dry skin ALL over the inside and outside of this dress.
The tags have been removed and put on by a safety pin.”

She responds:

“I DID NOT WEAR THIS DRESS. IF THERE WAS ANY HAIR ON IT, THERE MIGHT HAVE BEEN SOME FROM MY DOG, BUT THE TAGS WERE N E V E R REMOVED. I am going to start an action against you. You just asked me to send this back so that you have the dress, I have nothing, and now you are FABRICATING LIES to try and get out of a refund. THESE TAGS WERE NEVER REMOVED!!!!! IF THEY WERE PUT ON BY A XXXX SAFETY PIN, IT’S YOU WHO DID IT!!!!!! YOU ARE COMMITTING FRAUD AND YOU ARE NOT GOING TO GET AWAY WITH THIS!! I HAVE BEEN A 100% EBAYER FOR MANY YEARS AND YOU ARE THE ABSOLUTE WORST SELLER I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH!!! YOU ARE CROOKS!!!!!!”

eBay closed the case in our favor an removed the negative because she altered the dress by her own omission, saying “it might have been some from my dog”

I messaged the buyer back:

“We are not out to take your money and the product.  We just want the item (that we said no returns accepted) to be returned in the condition that we sent it to you in. Did you view the photos? There is hair all over this, and it looks like the dog laid on it. To accept this return I would have to take an even bigger loss because I can’t sell it as new AND pay to have it dry cleaned. It was new with tags and no pet hair/human hair when we sent it.

Here are the options I an give you.
1. Do you want me to send the item back to you and you can sell it.
2 Do you want us to keep the item and give you a partial refund for the item (15% less). to cover dry cleaning.

I am very sorry about this Please let me know which you’d like for me to do: send the item back to you or give you a partial refund.”

I’d love to share with you her message back to me, but as you can imagine it was not pleasant.

A Little Update

I had a few readers ask me about what kind of consulting I’ve been doing..  I’ve done eBay consulting over the years, but nothing long term.  Most of the consulting I’ve done is just getting new account holders up and running or long term sellers/companies advice on making their accounts Top Rated or maybe ideas on getting their shipping to run smoother.

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In May of 2016 I was contacted by a company and asked to help them with their 3rd party listing and managing their eBay and Amazon accounts.  I worked off and on through the summer and they called me back in to help them in October, and I’ve been working on their accounts since.  It is so much fun and exciting to see how multi-million dollar companies run their business. I basically do everything for their account except ship.  I really enjoy their product, customers and the employees that work there.

So now you know when you see “consulting” on my to do list… what I’m doing. 🙂

eBay & Sharing Contact Information

What is going on with eBay and sharing contact information.. that ISN’T contact information!

It seems almost every question I answer eBay has a little orange pop up that says: “Sharing contact info isn’t allowed.  You must complete your transaction on eBay.

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Here is an example where a buyer wanted to know if I had a tea cup and saucer that was in the stock photo.  I did, and sent the buyer a link (on eBay) along with the eBay item number.  eBay didn’t like the link OR just the item number.

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Here’s one where I was giving the buyer a tracking number.

Have you had this happen to you?  It’s allowing me to send it with the information anyway, the warning just freaks me out a bit.

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