Dear eBay Queen, My sales stink! Help Me!

Dear eBay Queen:

I’ve sold on eBay for 4 years now.  I do this full time to help support our family of 6.  November and December have been the worst months for me!  I have only sold about half of what I normally sell in November, and in December, I only sold about a quarter of what I normally do this time of year. I have looked back on my sales, and I have only sold 2 things in the last week!

What am I doing wrong?  Maybe I should just wait for this year to be over?  Every time I think I find something good to sell, I look at what it is selling for on eBay, and it seems like the value is diluted! I really want to make eBay work for me and my family.  I would love to impress my husband so that he doesn’t have to work as hard. I have included a link to my listings; could you tell me what I am doing wrong? Thanks in advance for your help.


Dear Tessa:

I believe the keys to good sales, are:

  1. Great photos
  2. Accurately described products
  3. Fair or free shipping
  4. Good, descriptive titles

When I look at your items, I see that you sell mostly vintage and new designer jewelry.  This is a pretty saturated category, with over 3,200,000 items listed in the jewelry category.  Your listings look pretty good.  I would say you need to just tweak a few things to make your listings better.  I would add more photos. The Napier necklaces that you are selling only had one photo each, and those included your measuring tape.  I would suggest that you take 3 photos of each listing. Take one close up, one the whole item in the photo, and one with the colorful measuring tape showing the size of the item.  The only other issue is some of your titles are not using all of the characters that you are allotted.  I would definitely see if you can come up with a few more keywords to describe your items.

My December has not been that great either.  I don’t know if my issues were from problems with eBay search, or if it was my items themselves.  Here’s to hoping 2015 is better.


Dear eBay Queen:

I won a Burberry, new with tags raincoat on an auction on the 14th of December.  I paid 135.00 with $8.75 for shipping.  I paid for the coat within 3 hours of the end of the listing.  This is a present for my daughter, and I’ve been waiting for it to get here.  I’ve checked every day, and the seller had not posted this item yet.

I messaged them for the last 2 days and have not received a response.  I finally called the guy yesterday, and left a message.  Today I received a message on my cell phone, they TEXT ME!

“didnt make it to the PO. So sick Do U still want it?”

I text them back and tell them I do want the item, and I need it before Christmas.  They respond:

“dude it wont get there by xmas you might want to get something els”

 I then messaged them through eBay and told them I expected my item to be sent express or overnight.  I included copies of the texts they had sent me.  Do you think that was too harsh?  Maybe they didn’t want to sell it as cheap as I bought it for?  What should I do?


Dear JAG:

There could be 2 different things going on with this seller. 

  1. They are really sick.  If this is the case, I would not fault them for not getting your item out – they don’t deserve anyone’s wrath.
  2. If they have not sent the item because they were hoping for more money, they deserve every bit of ire you have to throw at them.

In this situation I would message them again and ask them to send the item out immediately.  If they do not mail the item within the next 24 hours I would file an INR or item not received claim against them.  Once the claim is opened they will have a certain amount of time to get the item to you or a refund.  Make sure you put in the claim that you still want the item.  If they do not send it out, I would most likely give a neutral or negative feedback because they kept the item because they were not happy with the price.

I hope you receive your daughters Christmas gift soon!


Strange eBay Item of the Week: 261425795099 Looking for a unique purse for New Year’s Eve? Look no further: eBay’s got you covered. Mary Frances On Ice Wine Bottle Bucket Champagne Bag New’s Handbag Purse SOLD: $298.00.


Dear eBay Queen: What should I do with a Non-Selling Seller?

Dear eBay Queen:

I’m not sure what to do in this situation I found myself in.  I was looking for some Disney items for my kids for Christmas.  One was a Jake and the Neverland Pirates, and the other was a Doc McStuffins item.  I found one seller that had EVERYTHING I wanted.  Some of her stuff was at auction and some on a buy it now.  I bought the items I wanted on a buy it now, and then bid on the items that were at auction.  I messaged the seller and let her know.  The auctions all started at .99 cents or 1.99.  I won 2 items at .99 cents, 2 at 1.99 and 1 at 10.50.  I paid for my fixed price and auction items, and thanked the seller for waiting for my payment.

I woke up this morning with my payment refunded.  I sent the seller a message, and she told me that she had already sold the items off eBay.  She then told me if I wanted the items, I would have to pay her a total of 165.00, instead of the 82.00 I paid her. Her messages to me were pretty rude, and she was not very professional with her grammar.

What should I do?  Should I leave this seller nine negatives?  I feel like I should not give her a second chance to do this to someone else.  The only thing that is holding me back is that she is a new seller with only 10 feedback.  She’s just been selling for a few months.

Negative Nellie


Dear Nellie:

This would make me mad too. I have mixed feeling about leaving negative feedback on this. You didn’t say, but it sounds like you might be an experienced buyer and seller, and since you did say that this is a new seller, I don’t think they know all the rules of selling.  Before leaving negative feedback I would do the following:

Report the seller, follow these instructions.

  • Help & Contact (at the top of the eBay page)
  • Click on “Report a Member”
  • Click on “Seller doesn’t want to sell”
  • You will then select the item that you purchased from the seller. (Do this individually with each item.)
  • Report the seller on each item they refused to sell you.

After you reported each individual item they refused to sell you, I would then send your seller a message. Something like this:

I see you have not been selling very long. I am a fellow seller and I wanted to give you a heads up on a few things.  As you are aware, I purchased 9 items from you, and you just refunded my money on those items, stating that you “sold them off of eBay”.  This kind of thing goes against eBay’s selling policies.  Since you are new, I thought maybe you might not realize this.  I purchased these for my son and daughter for Christmas.  Did you really sell them to some else, or were you hoping for a better price?  I know eBay pushes for .99 auctions, but I have found that if I start the item as the lowest price I am willing to accept, it ends up much better for me.  I hope that you will reconsider selling these items to me at the price I paid for them.  To read up on more information on eBay’s “non-selling seller” policy you can go here.

I hope that you will accept this message in the spirit it was given.  I am not trying to be a problem; I am hoping that I can save you some headaches in the long run.

If your seller does not respond to the message, or responds in a negative way to you, I would probably leave negative feedback on the buy it now items, and neutral feedback on the auctions.  If your seller responds and offers to sell the product to you at the price you paid, I would leave positives for her.  Make sure you do not threaten this seller with negatives or neutrals.  Be positive and hope for her to receive it that way.

By turning this seller to eBay she should receive information from customer support that backs up the message you send her.  Hopefully she will honor the bids/buy it nows and send you the product. 


Strange eBay item of the week: 281507546995. I love to needlepoint, and each canvas is like a work of art to me. I found this Christmas canvas while perusing eBay. Once in a Blue Moon By Sandra Gilmore Heirloom Santa Needlepoint Canvas SOLD: $760.79.