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eBay: My Week in Review: December 11th

Here are a few of the weird.. Unusual things that happened to me on eBay this week.

1.

vtcyahoocom

This buyer wanted to return their item.  We sent them a return label, and they returned it, BUT did not realized that I refunded their money.  I TRIED to send them a message, but eBay would not allow it to go through.  Do you see why?  The buyer eBay user id is: nameyahoocom.  eBay thinks their USER ID is an email address, so the message can not go through.  When I contacted eBay about it, they give me this crazy backwards way to send the buyer a message.  Uh.. how about tell the buyer to change their user id.

2. The buyer purchased a necklace and earring set.  The next day messaged and said that eBay told her she could return the item because she forgot to use her eBay coupon. She then purchase ANOTHER item uses the coupon and opens a return request for the first item.

vtcbetterprice

3.   I sold a bra that I put the wrong style number in the title, but the right one in the listing.  I messaged the buyer and she said she wanted a refund.  We cancelled the transaction.  She messaged us back and decided she DID want that item.  We relisted the bra she bought it and we mailed it to her.  She received it and called me 4 times in  24 hours.  She said the bra was not as described. She said it was not a “razorback” bra.  I asked for a photo, she refused.  I approved the return request.  I received the item back and it wasn’t a “razorback” but it was a racerback as described.  I refunded her money and she left 2 negatives.

humpv3

We called her on the phone, and asked her if there was ANYTHING we could do to make this better for her.  She stated.  “I make $250.00 an hour.  You’ve wasted 30 minutes of my time.  You want to pay me for my time?  You people deserve my comments and you obviously have a lesson you need to learn here”  We thanked her for her time (see what I did there) and hung up. I emailed her the next day and she stated that I never apologized to her.  If I did she would have removed the negatives.  So I sent her screen shots of both of our messages where we apologized…  I haven’t heard back from her; but that’s kind of how bullies are right?

That made me curious on what this chick does for a living.. so I googled her name.  She apparently is a Human Resources expert, and has written a book. You want to guess the name of her book?

Clueless Emperors: How to Overcome Problem People and Not Be One Yourself

She even DEFINES what a clueless emperor is.

humpv5

Ha! People who suck the life out of you!

Her book even has a section about feedback.

humv6

I hope you see the irony here..

The negatives were removed because they were attached to the wrong items.  She put the cancel feedback on the one that was not cancelled AND put the photo feedback on the one that was cancelled.

4. Sporadically when a buyer wants to return an item instead of being able to have eBay send the label it’s giving me this page.

vtcreturnlabel

I’ve called eBay about this, and they have no idea why it’s doing this.  Do you have any guesses?

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