I had a buyer say this:
“Hi, I purchased this ring at full price last nite. Would you be willing to refund the difference in the sale price of today as a gesture of good will and customer service? I would prefer to do that rather than order it again at the sale price and return the first to you for a full refund. I hope this is acceptable and would be much appreciated. Thanks!”
The rules say:
“No discounts given on prior purchases”
Would you give the partial refund?
I would give a partial refund. The timing of the sale is rather unfortunate, but I’m assuming the item hasn’t even been shipped. It would be good customer service, and I wouldn’t want to have to go through the return process and have a grumpy buyer.