WAY back in November of 2011, I sold a platter on Amazon. They buyer paid for it, I sent it.
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Ship Date: Nov 9, 2012 |
Carrier: USPS |
Shipping Service: USPS Priority Mail |
Tracking ID: |
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Total shipping cost:
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March 17th I receive this email from the buyer:
"I ordered this item for my niece and she never received it. What is the procedure to get it??"
I email the buyer back:
"I am so sorry you did not receive your item. It appears that since it has been 5 months since you purchased it, the delivery confirmation has expired. I will call my post office and see if I can not get them to check the confirmation number."
Buyer files an A-Z claim AFTER 5 months!!! Amazon's policy to file A-Z claims is 90 days. The buyer NEVER contacted me until 5 months after the item was sent.
I respond immediately to the A-Z claim, and within 10 minutes the claim is closed in the BUYERS FAVOR. I'm out 125.00 + shipping. I'm not sure what I could have done as a seller that would have prevented this.