Here are this weeks happenings:
- We sold 2 bras to a buyer that said that one arrived dirty. She wanted to removed the tags and wash the item, and be compensated for her efforts. She had sent photos of the item and I’m not 100% it was even our bra. (no tag or the blue return tag).
We replied to her feedback threat with this:
We asked her to return it, and no reply. I’m waiting on the negative feedback.
2. We had a buyer open a return request stating that the bra was a 34B NOT a 34C as it was listed. I was freaked out about thinking how could I have screwed up this bad?!?!
Buyer says in the return: Doesn’t match description or photos. States: “This is level 3 Clavin Klein. The tag says 34C but it is actually a34B. It is not as describe. Please provide a return shipping label. I would like to return it for a full refund.”
The buyer ships the item back.
And it’s not a 34B. The size tag and hang tag both say 34C. It simply did not fit her because it was a level 3 Push Up Bra.
We message the buyer
She messages me back:
Your listing says it was a 34C
But it is a 34B
Why would you like to challenge a buyer ??
This info is something to help you re list it correctly next time
I message her:
“I have refunded your money less the shipping as you opened the request as not as described when clearly you purchase a push up bra and it did not fit you. Had you opened the return request correctly as “it did not fit” or you “didn’t like it” I would have been willing to pay your shipping because of your honesty.”
She messages me back:
we are not making friends here
so please beware about how you talk to a ebay customer
I am an ebay customer
ebay cares about good reputation and all the buyer’s shopping experiences here
as a seller
it is your obligation on your contract with ebay;
you are 100% responsible to make sure about the info you are putting up on your listing,
must be 100% as correct as what you send out to your buyer
IT IS NOT AS DESCRIBED
you have make up some “reasons” for your not refunding the remaining of what I have paid
I think it would be appropriate for me to consult with an ebay resolution center specialist
based on how you talk here…..
ebay encourages all buyers to objectively reflect their experience with the seller
that is you
I’m waiting to see what this little gem brings me.
3. An item broke in shipping. Check out this one’s wording.
“Hello. I just received today and opened your item. The box is in pristine condition and item was packed carefully with a great deal of bubble wrap. Nevertheless, the item’s rear right leg is completely broken off. This fact is really surprising to me considering the careful wrapping and undamaged box. I do know that most often, items of this kind, when new, are shipped within pre-shaped Styrofoam before boxed. I can fix the item and touch it up, so I am willing to keep the item. However, I wI’ll leave it to you to offer a partial refund, as the item is damaged. I have not provided feedback or contacted Ebay as yet. I am a frequent buyer with a 100% rating, and I have had an outstanding and long relationship with Ebay and Paypal. Almost always I provide 100% feedback to the seller. I do not sell. Items are for my personal collection. Thank you, and I hope to hear from you soon”
She does not want to turn it in for UPS to pick up and receive another one.. she just wants 30% back and to keep it.