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Posts Tagged ‘buyer returns’

My eBay Week in Review

Here are this weeks happenings:

  1. We sold 2 bras to a buyer that said that one arrived dirty.  She wanted to removed the tags and wash the item, and be compensated for her efforts.  She had sent photos of the item and I’m not 100% it was even our bra.  (no tag or the blue return tag).

badweek5020161

We replied to her feedback threat with this:

badweek5020162

We asked her to return it, and no reply.  I’m waiting on the negative feedback.

2.  We had a buyer open a return request stating that the bra was a 34B NOT a 34C as it was listed.  I was freaked out about thinking how could I have screwed up this bad?!?!

badweek5020163

Buyer says in the return: Doesn’t match description or photos.  States: “This is level 3 Clavin Klein.  The tag says 34C but it is actually a34B.  It is not as describe.  Please provide a return shipping label.  I would like to return it for a full refund.”

The buyer ships the item back.

 20161215_123952_hdr-1.jpg

And it’s not a 34B.  The size tag and hang tag both say 34C.  It simply did not fit her because it was a level 3 Push Up Bra.

We message the buyer

Hi! I received this bra back. I checked the inner tag and the outer hang tag. Both of these state that this is a 34C. Could you please let me know what you mean when you say I sent you the incorrect item?

She messages me back:

Your listing says it was a 34C

But it is a 34B

Why would you like to challenge a buyer ??

This info is something to help you re list it correctly next time

I message her:

“I have refunded your money less the shipping as you opened the request as not as described when clearly you purchase a push up bra and it did not fit you. Had you opened the return request correctly as “it did not fit” or you “didn’t like it” I would have been willing to pay your shipping because of your honesty.”

She messages me back:

my dear
we are not making friends here
so please beware about how you talk to a ebay customer

I am an ebay customer

ebay cares about good reputation and all the buyer’s shopping experiences here

and
as a seller
it is your obligation on your contract with ebay;
you are 100% responsible to make sure about the info you are putting up on your listing,
must be 100% as correct as what you send out to your buyer

IT IS NOT AS DESCRIBED

you have make up some “reasons” for your not refunding the remaining of what I have paid

I think it would be appropriate for me to consult with an ebay resolution center specialist
and
based on how you talk here…..

my dear
ebay encourages all buyers to objectively reflect their experience with the seller

that is you

I’m waiting to see what this little gem brings me.

3.   An item broke in shipping.  Check out this one’s wording.

“Hello. I just received today and opened your item. The box is in pristine condition and item was packed carefully with a great deal of bubble wrap. Nevertheless, the item’s rear right leg is completely broken off. This fact is really surprising to me considering the careful wrapping and undamaged box. I do know that most often, items of this kind, when new, are shipped within pre-shaped Styrofoam before boxed. I can fix the item and touch it up, so I am willing to keep the item. However, I wI’ll leave it to you to offer a partial refund, as the item is damaged. I have not provided feedback or contacted Ebay as yet. I am a frequent buyer with a 100% rating, and I have had an outstanding and long relationship with Ebay and Paypal. Almost always I provide 100% feedback to the seller. I do not sell. Items are for my personal collection. Thank you, and I hope to hear from you soon”

She does not want to turn it in for UPS to pick up and receive another one.. she just wants 30% back and to keep it.

Dear eBay Queen: What Do I Do with A Demanding Buyer?

Dear eBay Queen:

I’ve been selling for 4 years.  I have over 5,000 unique feedback on eBay I thought I had seen just about everything, until now. I have a buyer that has 18 feedback. I thought they were a newbie eBay buyer.

I sent them a NWOT (new without tags) pair of 32×36 jeans.  They received them on a Saturday, and opened a Not as Described claim from me on the Saturday after that. In their claim they state the jeans are very worn and used. She would like at least half of her money refunded for half of the purchase amount.

eBay stated I had 5 days  to respond, and since I have had more pressing issues I decided to just wait to respond. On the 5th day I get a eBay message email from her DEMANDING a response a return label, and a refund, or she would “stop” payment from her bank.

I told her that since she had opened a NAD with eBay, I was now playing by their rules. Had she given me an opportunity, I would have issued her a return label the very day she had notified me of her dissatisfaction. I also informed her that I did not give partial refunds and that I would gladly issue her a refund once the item was returned and that I could verify it was mine by the UV mark…and that it was in the same condition as which it was sold.

She messaged me and stated I was being difficult, rude etc. She then stated that she purchased another pair of jeans from Goodwill for her husband and they were in better condition than the pair I sent.  She would rather not send the item back and would prefer to donate the jeans. I told her that was her choice, but the only way she would be getting her money back was to return the item I sent her with the UV mark on it.

I went ahead and accepted her return request; it is past the 10 days for her to have mailed the item.  What do I do now?  I don’t see that I can just close the request.

Thank you for talking about purchasing an ultra violet light marker in one of your articles. I think this marker has saved me from bogus returns on several occasions. I use it to mark the size tags on jeans, or if there is no white size tag, I use it on the white of the pockets.

Thank you for helping me out.

STC

Dear STC:

You can contact eBay and they will close the case for you since your buyer has not sent the item back in the time allotted.  This is usually a painless experience, the only downside being a sometimes longer than usual hold time.

It is always good business to answer your return requests as soon as possible.  If you did not answer it in that time period, eBay could have closed the case in the buyers favor, and that would have meant a defect for you.  Having eBay close a case because you did not respond, is a heavy defect to have on your account.  I’m not sure if you know this, but sellers no longer receive defects for having opened cases for returns or not as described cases.

I’m glad that the UV light pen has worked for you!  It’s an inexpensive way to protect your business from a buyer that might not be returning your item.

ebayharveyprince

 

Strange eBay item of the Week: Item #111880269439   How much money would you be willing to pay for your favorite perfume? How about a SAMPLE of your favorite perfume? This 2ml sample must smell like heaven! Harvey Prince Sincerely Perfume Spray Sample 2ml Great Price Must Look SOLD: $5555.45.

 

August 2017
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