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Dear eBay Queen: What Do I Do With An eBay Stalker?

Dear eBay Queen:

I do not know what to do.  I have been selling on eBay 10 years.  I have a 100% positive feedback rating and a Top Rated Seller. I also work part time at a day care near my home.  I had a buyer purchase a lot of Vintage Barbie clothes from me in October 2019.  The total bill was 79.88 with shipping.  I insured the package and had tracking on it.

In early November the buyer contacted me and told me they did not receive the package.  I gave them the tracking number to let them know that it had shipped and was delivered and the day it was delivered.  The buyer opened a Item Not Received request.  I uploaded the tracking and 5 or so days later the buyer called eBay and eBay closed the request in MY FAVOR, but refunded the buyer anyway  with eBay funds.  The buyer promptly left me negative feedback (which was removed by eBay).  I blocked the buyer from purchasing from me, because who wants a buyer that does that?

Fast forward to December 31st.  I listed about 80 new doll and Barbie listings.  I guess my buyer figured out she was blocked because she then messaged me and was ticked she was blocked.  I didn’t know what to do, or how to respond.  I called eBay Customer support and they told me I did not have to do anything, so I did not respond.   She kept messaging me, so I finally told her this:

I am sorry you are unhappy, I don’t know what to say.  I spoke to eBay and they told me that

 ‘I can block whoever I want to.’ I don’t think it is fair that your item shows delivered, eBay gave you a refund and you left me a negative.  Please do not message me again.  I will not respond and I will report you to eBay.

I have a Linked In, Instagram and Facebook.  She stalked me ON EVERY ONE of those social media accounts.   I figured this out because Linked In sent me an message saying I had new profile views.  When I went to see who, she was one of the people.  She liked and un-liked the same photo on Instagram and Facebook.  I received a notification that she did both of those things.  The worst thing she did, is write an email to the day care I work for.  I was just called into my boss’ office and while they thought it was funny, and did not care, it was really embarrassing.  My boss offered to send a reply and I asked them not too.   Is there anything I can do?

Casey; Amarillo

 

 

 

Dear Casey:

Holy Smokes.  It makes you wonder what kind of time these people have?   Have you blocked her on each of your social media accounts?  Did you report her behavior to eBay?   While you may never know what actions eBay takes, they will do something.  The last thing I know to do is pay an attorney to send her a cease and desist letter.   This might cost anywhere from $50. and $300. for the letter

The only thing I know personally about people who stalk on the internet is, if you don’t give them anything to look for, they usually stop looking.   Sometimes responding can just make it worse.  It sounds like your employer gave it the exact amount of energy you should.   I would let it go for now, but if she continues I would seriously consider asking a lawyer to step in.

Remember people stalk on the internet because it is safe for them.   You can say whatever you want because 99 percent of the time nobody is going to do anything about it.  It is a exciting for the stalker to get people’s attention, especially people the stalker thinks is more powerful than themselves.   Being mean is sometimes a byproduct of being  bored.  Always remember bored people can be very dangerous.  They put their energy toward being mean instead of selling on eBay. 😉

I’ve had my fair share of internet stalkers, some that admired me and some that disliked me.  I only had to get a restraining order one time.

I found a couple of articles about stalking.

HERE  The Difference between Internet creeping and stalking   and HERE  Prevent and Defend Internet stalking

Always remember if you feel unsafe to call 911.  I am really sorry this is happening to you.

 

Crazy eBay item of the week:  HUGE Vintage Barbie Collection Mod TNT BARBIE & Clothing, Accessories & Case Lot SOLD $1376.00  You can check it out here

What’s the Deal with Your eBay Promotions?

I received a message on Facebook from a reader asking what I mean by “new this week promo” on  my “today’s plans” blog posts.

I am a eBay consultant for a large catalog company.  I started consulting for them in 2016.  I was going to work a couple of weeks, and that turned into years.  🙂 I’ve learned SO much with this company.  They use promotional emails with their catalog and online store.  We wondered what we would happen if we did the same for our eBay customers.  In early 2019 we started  seriously using eBay’s promoted listings and markdown manager.  This was (in my opinion) a huge game changer for this company’s account.   In October of 2019 we started our “one and only” campaign.  The one and only promos work like this.

  1. We list 6 new items, that we only have one of.
  2. They start each Monday at 9:00am
  3. They go in a special store category made just for them.  If they sell great, if not we remove them from that category on Sunday evening.
  4. These items vary in price and item type.

We’ve had pretty good success with this.  I was a bit skeptical, but I am pleased with the Monday One and Only campaigns.  We sell about 30% of those items on the first day of their offering. The draw back to me is sometimes it’s challenging to find 6 unique/special items with a WOW factor to make people want to buy.

If you are not using promoted listings, markdown manager or sending out updates to your subscribers, YOU SHOULD TRY IT.

 

Me.. out in the warehouse.

 

Crazy eBay Return: “I’ve Been Deceived!”

This is a true return story.  It really did happen.  This lady had a remorse return and because her first email to me was off the charts, I thought I would be smart and save myself time by just having her open a return request and NOT fighting the fact that she did not like the size.  If you chose to read farther down, you will see that it did not save me much time.

I received this message from the buyer… PLEASE Note.. this was their first message to me.

I have been “DECEIVED !” The item is nothing like what I thought is was going to be …true , it is about / almost 20″ tall , but …. 1/2 of that is the STEM ! The lighted area is only , about 8 1/2″ tall ! Needless to say , I am not very happy that this has occurred and look forward to leaving you my “TRUTHFUL FEEDBACK” on this item !
A NOT SO HAPPY CUSTOMER !
(I have purchased items from you before and was happy with them , now I feel cheated and I think I will no longer deal or purchase from you anymore !)

I apologized and asked them to open a return request.  I uploaded a label to them, and they sent me this message:

she requires a “lidget” one.

I messaged her back the following:

“That is a good label. You need to print it off and attach it to the box. If it prints out large, it is a settings issue.  But don’t worry about that, it happens a lot.  I have attached a photo to show you a return that is sent back using a large printed label.”

She sends back 

“Hey ….just what do you want me to do with this so called “return shipping Label ?” Come on now ….. send me a good & proper one ! Thank you ! (copies of what sent have been printed / downloaded & stored for further use … if needed)”

She sends another message:

“I print your photo off of the download and it prints a full sheet of paper ! I have never gotten a return shipping label like nor have I been treated so rudely by an E-Bay seller !”

BEFORE I can answer that message, she sends another

“Let’s make it happen , I am not happy with this item ! What do we do now ? Let me know !”

And another:

“Hey sendme  alabel. I need a new label this is crazy.  What the h— is wrong with you?”

I respond:

“I know it seems a bit weird, but I promise the label even though it is large it will scan and ship just fine. I am sorry that you are unhappy.  Please take the item to the post office.  If it does not scan in for them I will mail you a new label”

She responds:
“YEA …I AM TRYING !!!!!!!!!!!!!!!!!!  Your are going to get some nasty feedback with this one girrl.”

She responds again:

“Tomorrow morning , I will be going to the P.O. , along with you printed out messages / your phone number , messages from E-bay and your PHOTOGRAPH of the return postage label that I , also tried to print out (3-sizes) and see what can be done !
IF I GET LAUGHED AT , AND THEY TELL ME I CAN NOT USE , I WILL BE CALLING YOU !”

I respond:

“I’m sorry you think I am rude. I have tried to be helpful from the start. There is a glitch in eBay’s returns and on some items it requires me to upload a label instead of eBay giving you a label.  When that happens I have to send a label to you.  The only way for me to do that is to scan or photograph a label email it to myself then upload it to eBay.”

She responds:

“Hope so , I want to be done with this . Too much time has already been wasted on this matter !”

Again:

“THIS IS THE ABSOLUTE WORST EXPERIENCE i HAVE HAD IN TRYING TO RETURN AN ITEM !”

AGAIN:

“I , in my life , have never , ever , seen a business (supposedly .. as big as yours) that doesn’t have a SCANNER / included with a printer ! And I know you have a printer for your computer ! “NEVER !”
LOL”

You can see HOW MANY MESSAGES she sent.. and this is only the first 25.

I respond:

“I am not sure what you mean.  We do have a printer and a scanner, but that will not help when YOUR printer is printing out full size.  I can’t send the label through the mail, as eBay wants me to upload it to the transaction so that you do not have to wait for the label to come in the mail.  The full size label will be fine on the box.  USPS will be able to scan it no problem.  I am so sorry this has been an issue for you.” 

She responds:

“You are out there …girl”

AGAIN:

“YEA , SURE ….D— A– ….THE SAME LABEL (here’s the kicker) “AT THE SAME SIZE !” IT’S THE SIZE THAT MATTERS ! (you .. are .. out there) LOL”

AGAIN:

“Not a G– D— “PHOTOGRAPH TAKEN FROM YOUR PHONE ! TOO FUNNY …GIRL ! lol-lol-lol”

I respond:

“I checked the label and see it’s been scanned by the post office yesterday.  Since the label worked, and the package is on it’s way back, I do not see that we need to message about this any further. I will refund your money as soon as it is returned.”

She responds:

“D— A– You REALLY are that and much , much more now I see ! LOL”

AGAIN:

“You’re not really TECH savvy , are you ? LOL”

AGAIN:

“GIRRRL you are d— LOL”

I respond:

“You’ve been reported to eBay, and blocked from purchasing from us.  Please do not message me again.  I will refund your money once the item arrives”

She Responds:

“”PLEASE , LETS BOTH STOP COMMUNICATING WITH OTHER , IT IS GOING TO GET OUT OF HAND , BECAUSE YOU DON’T LIKE ME & I DON’T CARE FOR YOUR ATTITUDE ! “
THANKS SO MUCH FOR ALL YOU HAVE DONE !
HAVE A GREAT DAY !”

AGAIN:

Oh … one more thing ….. “YOU ARE BLOCKED ALSO !” LOL

 

AGAIN:

 

AGAIN:

“Oh … one more thing ….. “YOU ARE BLOCKED ALSO !” LOL You st_pid witch!”

Again:

“Where’s my money?”  The item arrived at your post”

Again:

“Thanks for the refund ! It truly was an awful experience dealing with you ! Please take me off your mailing list , I wish not to receive any more catalogs from you , they will only end up in my cats litter box ! A good use for it ! LOL Oh well you know what you are and you will always be that to me ! LOL
Have a good day and thanks again “

One more for good measure:

WITCH!!”  LOL!

Weird Emails from eBay’s Customer Service

In the last few months I’ve noticed I’ve received an increased number of messages from eBay.  The latest one I received says:

Hello Suzie,

This is XXX from eBay Resolution Center.

I am writing in behalf of XXX about item XXXX

The buyer has called us and let us know that she is open for a replacement but she will be needing some time to return the item because of her condition (handicapped). We strongly advise that you respond to the email and continue communicating with the buyer.  

Thank you for choosing eBay. We appreciate your cooperation. 

Sincerely, 

XXX

eBay Customer Service

The way I read this is that I was maybe NOT communicating with the buyer.  Which is not the case.  I did call eBay and they told me the buyer wanted me to wait before I closed the case.   It seems unusual to me that the customer would not just ask.

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