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Crazy eBay Return: “I’ve Been Deceived!”

This is a true return story.  It really did happen.  This lady had a remorse return and because her first email to me was off the charts, I thought I would be smart and save myself time by just having her open a return request and NOT fighting the fact that she did not like the size.  If you chose to read farther down, you will see that it did not save me much time.

I received this message from the buyer… PLEASE Note.. this was their first message to me.

I have been “DECEIVED !” The item is nothing like what I thought is was going to be …true , it is about / almost 20″ tall , but …. 1/2 of that is the STEM ! The lighted area is only , about 8 1/2″ tall ! Needless to say , I am not very happy that this has occurred and look forward to leaving you my “TRUTHFUL FEEDBACK” on this item !
A NOT SO HAPPY CUSTOMER !
(I have purchased items from you before and was happy with them , now I feel cheated and I think I will no longer deal or purchase from you anymore !)

I apologized and asked them to open a return request.  I uploaded a label to them, and they sent me this message:

she requires a “lidget” one.

I messaged her back the following:

“That is a good label. You need to print it off and attach it to the box. If it prints out large, it is a settings issue.  But don’t worry about that, it happens a lot.  I have attached a photo to show you a return that is sent back using a large printed label.”

She sends back 

“Hey ….just what do you want me to do with this so called “return shipping Label ?” Come on now ….. send me a good & proper one ! Thank you ! (copies of what sent have been printed / downloaded & stored for further use … if needed)”

She sends another message:

“I print your photo off of the download and it prints a full sheet of paper ! I have never gotten a return shipping label like nor have I been treated so rudely by an E-Bay seller !”

BEFORE I can answer that message, she sends another

“Let’s make it happen , I am not happy with this item ! What do we do now ? Let me know !”

And another:

“Hey sendme  alabel. I need a new label this is crazy.  What the h— is wrong with you?”

I respond:

“I know it seems a bit weird, but I promise the label even though it is large it will scan and ship just fine. I am sorry that you are unhappy.  Please take the item to the post office.  If it does not scan in for them I will mail you a new label”

She responds:
“YEA …I AM TRYING !!!!!!!!!!!!!!!!!!  Your are going to get some nasty feedback with this one girrl.”

She responds again:

“Tomorrow morning , I will be going to the P.O. , along with you printed out messages / your phone number , messages from E-bay and your PHOTOGRAPH of the return postage label that I , also tried to print out (3-sizes) and see what can be done !
IF I GET LAUGHED AT , AND THEY TELL ME I CAN NOT USE , I WILL BE CALLING YOU !”

I respond:

“I’m sorry you think I am rude. I have tried to be helpful from the start. There is a glitch in eBay’s returns and on some items it requires me to upload a label instead of eBay giving you a label.  When that happens I have to send a label to you.  The only way for me to do that is to scan or photograph a label email it to myself then upload it to eBay.”

She responds:

“Hope so , I want to be done with this . Too much time has already been wasted on this matter !”

Again:

“THIS IS THE ABSOLUTE WORST EXPERIENCE i HAVE HAD IN TRYING TO RETURN AN ITEM !”

AGAIN:

“I , in my life , have never , ever , seen a business (supposedly .. as big as yours) that doesn’t have a SCANNER / included with a printer ! And I know you have a printer for your computer ! “NEVER !”
LOL”

You can see HOW MANY MESSAGES she sent.. and this is only the first 25.

I respond:

“I am not sure what you mean.  We do have a printer and a scanner, but that will not help when YOUR printer is printing out full size.  I can’t send the label through the mail, as eBay wants me to upload it to the transaction so that you do not have to wait for the label to come in the mail.  The full size label will be fine on the box.  USPS will be able to scan it no problem.  I am so sorry this has been an issue for you.” 

She responds:

“You are out there …girl”

AGAIN:

“YEA , SURE ….D— A– ….THE SAME LABEL (here’s the kicker) “AT THE SAME SIZE !” IT’S THE SIZE THAT MATTERS ! (you .. are .. out there) LOL”

AGAIN:

“Not a G– D— “PHOTOGRAPH TAKEN FROM YOUR PHONE ! TOO FUNNY …GIRL ! lol-lol-lol”

I respond:

“I checked the label and see it’s been scanned by the post office yesterday.  Since the label worked, and the package is on it’s way back, I do not see that we need to message about this any further. I will refund your money as soon as it is returned.”

She responds:

“D— A– You REALLY are that and much , much more now I see ! LOL”

AGAIN:

“You’re not really TECH savvy , are you ? LOL”

AGAIN:

“GIRRRL you are d— LOL”

I respond:

“You’ve been reported to eBay, and blocked from purchasing from us.  Please do not message me again.  I will refund your money once the item arrives”

She Responds:

“”PLEASE , LETS BOTH STOP COMMUNICATING WITH OTHER , IT IS GOING TO GET OUT OF HAND , BECAUSE YOU DON’T LIKE ME & I DON’T CARE FOR YOUR ATTITUDE ! “
THANKS SO MUCH FOR ALL YOU HAVE DONE !
HAVE A GREAT DAY !”

AGAIN:

Oh … one more thing ….. “YOU ARE BLOCKED ALSO !” LOL

 

AGAIN:

 

AGAIN:

“Oh … one more thing ….. “YOU ARE BLOCKED ALSO !” LOL You st_pid witch!”

Again:

“Where’s my money?”  The item arrived at your post”

Again:

“Thanks for the refund ! It truly was an awful experience dealing with you ! Please take me off your mailing list , I wish not to receive any more catalogs from you , they will only end up in my cats litter box ! A good use for it ! LOL Oh well you know what you are and you will always be that to me ! LOL
Have a good day and thanks again “

One more for good measure:

WITCH!!”  LOL!

Weird Emails from eBay’s Customer Service

In the last few months I’ve noticed I’ve received an increased number of messages from eBay.  The latest one I received says:

Hello Suzie,

This is XXX from eBay Resolution Center.

I am writing in behalf of XXX about item XXXX

The buyer has called us and let us know that she is open for a replacement but she will be needing some time to return the item because of her condition (handicapped). We strongly advise that you respond to the email and continue communicating with the buyer.  

Thank you for choosing eBay. We appreciate your cooperation. 

Sincerely, 

XXX

eBay Customer Service

The way I read this is that I was maybe NOT communicating with the buyer.  Which is not the case.  I did call eBay and they told me the buyer wanted me to wait before I closed the case.   It seems unusual to me that the customer would not just ask.

Dear eBay Queen: My Buyer Doesn’t Know the Difference between a Womens & Juniors Size.

Dear eBay Queen:

I listed a Janzen Swimsuit as a women’s size 10, because the tag said size 10.  It didn’t say “women’s,” but it was a female or women’s swimsuit. I received this message from the buyer:

“I received the swimsuit, however it is not a women’s size 10.  This is a junior’s size 10.  I have not tried it on, and the tags are still attached. I would like to return it.”

I responded:

“I realize that I have no returns listed, but I would be happy to accept a return.  I will not pay return shipping though; since it is being returned for size reasons.  If you’d like to open up a return request I would be happy to approve it.  I’m sorry it did not fit.”

The buyer messaged me back:

“Your customer service is subpar. You should try to be like a real company and pay my shipping.”

She opened a return for the item not being as described, and I went ahead and approved it because I didn’t have any other choice.  She sent the swimsuit back, and I refunded her money.  Today she left a negative, and I called eBay. eBay reversed the claim and closed it in my favor. The eBay rep said that “a size 10 is a women’s size, and it t would have to be a 9 or 11 to be a junior.”  Is there any way I can get the negative removed?

Jamie

Dear Jamie:

I would give it 24 hours and the negative should drop off.  If for some reason it doesn’t, I would call eBay and ask them when it will be removed.

 

Dear eBay Queen:

I have always had great sellers up until now.  I purchased an item on eBay this week, and for whatever reason the shipping icon is showing, but the tracking number is not there.  I’ve checked every day, but no change. I messaged the seller 2 times; I still have not gotten any tracking. I messaged them again, and I asked very nicely for the tracking info.

She responded.  “I shipped it though PayPal. If you want the tracking number you can look it up there.”

I being unreasonable or is she just rude? I though updating the tracking was just standard practice? And yes I found the info (it took me about as much time to find it as it did for her to send that snarky reply). Now if I knew the info was there or had received a notification I never would have bothered her.

I know in some instances PayPal doesn’t update eBay with the tracking info, but do you as a seller normally update it yourself? I always double check to make sure the tracking is showing for the buyer. Am I missing something?  Do you think my feedback should reflect her attitude problem?

  1. Benedict

 

Dear D.

It’s a really bad practice for a seller these days to not put a tracking number in, let alone be so rude.  A seller can never hope to be Top Rated or even be Above Standard if they do not follow the basic rules of shipping items.

You can leave whatever feedback you feel is appropriate.  If it were me I would review the feedback she as received as a seller and then make my decision.  If the item arrives in good condition and on time, I would probably leave a positive with the following feedback:  “Item arrived on time in good condition Seller rude when I asked a question”

ebaypineappletable

Strange eBay Item of the Week: Item #222382498155. Have you ever purchased furniture on ebay? Shipping can be pretty tricky, but you can find some unique pieces! Check out this lucite pineapple coffee table: Coffee Table Manor of Maison Jansen Lot 582 SOLD: $1000.00.

 

 

My eBay Week in Review

Here are this weeks happenings:

  1. We sold 2 bras to a buyer that said that one arrived dirty.  She wanted to removed the tags and wash the item, and be compensated for her efforts.  She had sent photos of the item and I’m not 100% it was even our bra.  (no tag or the blue return tag).

badweek5020161

We replied to her feedback threat with this:

badweek5020162

We asked her to return it, and no reply.  I’m waiting on the negative feedback.

2.  We had a buyer open a return request stating that the bra was a 34B NOT a 34C as it was listed.  I was freaked out about thinking how could I have screwed up this bad?!?!

badweek5020163

Buyer says in the return: Doesn’t match description or photos.  States: “This is level 3 Clavin Klein.  The tag says 34C but it is actually a34B.  It is not as describe.  Please provide a return shipping label.  I would like to return it for a full refund.”

The buyer ships the item back.

 20161215_123952_hdr-1.jpg

And it’s not a 34B.  The size tag and hang tag both say 34C.  It simply did not fit her because it was a level 3 Push Up Bra.

We message the buyer

Hi! I received this bra back. I checked the inner tag and the outer hang tag. Both of these state that this is a 34C. Could you please let me know what you mean when you say I sent you the incorrect item?

She messages me back:

Your listing says it was a 34C

But it is a 34B

Why would you like to challenge a buyer ??

This info is something to help you re list it correctly next time

I message her:

“I have refunded your money less the shipping as you opened the request as not as described when clearly you purchase a push up bra and it did not fit you. Had you opened the return request correctly as “it did not fit” or you “didn’t like it” I would have been willing to pay your shipping because of your honesty.”

She messages me back:

my dear
we are not making friends here
so please beware about how you talk to a ebay customer

I am an ebay customer

ebay cares about good reputation and all the buyer’s shopping experiences here

and
as a seller
it is your obligation on your contract with ebay;
you are 100% responsible to make sure about the info you are putting up on your listing,
must be 100% as correct as what you send out to your buyer

IT IS NOT AS DESCRIBED

you have make up some “reasons” for your not refunding the remaining of what I have paid

I think it would be appropriate for me to consult with an ebay resolution center specialist
and
based on how you talk here…..

my dear
ebay encourages all buyers to objectively reflect their experience with the seller

that is you

I’m waiting to see what this little gem brings me.

3.   An item broke in shipping.  Check out this one’s wording.

“Hello. I just received today and opened your item. The box is in pristine condition and item was packed carefully with a great deal of bubble wrap. Nevertheless, the item’s rear right leg is completely broken off. This fact is really surprising to me considering the careful wrapping and undamaged box. I do know that most often, items of this kind, when new, are shipped within pre-shaped Styrofoam before boxed. I can fix the item and touch it up, so I am willing to keep the item. However, I wI’ll leave it to you to offer a partial refund, as the item is damaged. I have not provided feedback or contacted Ebay as yet. I am a frequent buyer with a 100% rating, and I have had an outstanding and long relationship with Ebay and Paypal. Almost always I provide 100% feedback to the seller. I do not sell. Items are for my personal collection. Thank you, and I hope to hear from you soon”

She does not want to turn it in for UPS to pick up and receive another one.. she just wants 30% back and to keep it.

July 2019
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