Posts Tagged ‘eBay problems’
Here are this weeks happenings:
- We sold 2 bras to a buyer that said that one arrived dirty. She wanted to removed the tags and wash the item, and be compensated for her efforts. She had sent photos of the item and I’m not 100% it was even our bra. (no tag or the blue return tag).
We replied to her feedback threat with this:
We asked her to return it, and no reply. I’m waiting on the negative feedback.
2. We had a buyer open a return request stating that the bra was a 34B NOT a 34C as it was listed. I was freaked out about thinking how could I have screwed up this bad?!?!
Buyer says in the return: Doesn’t match description or photos. States: “This is level 3 Clavin Klein. The tag says 34C but it is actually a34B. It is not as describe. Please provide a return shipping label. I would like to return it for a full refund.”
The buyer ships the item back.
And it’s not a 34B. The size tag and hang tag both say 34C. It simply did not fit her because it was a level 3 Push Up Bra.
We message the buyer
She messages me back:
Your listing says it was a 34C
But it is a 34B
Why would you like to challenge a buyer ??
This info is something to help you re list it correctly next time
I message her:
“I have refunded your money less the shipping as you opened the request as not as described when clearly you purchase a push up bra and it did not fit you. Had you opened the return request correctly as “it did not fit” or you “didn’t like it” I would have been willing to pay your shipping because of your honesty.”
She messages me back:
we are not making friends here
so please beware about how you talk to a ebay customer
I am an ebay customer
ebay cares about good reputation and all the buyer’s shopping experiences here
as a seller
it is your obligation on your contract with ebay;
you are 100% responsible to make sure about the info you are putting up on your listing,
must be 100% as correct as what you send out to your buyer
IT IS NOT AS DESCRIBED
you have make up some “reasons” for your not refunding the remaining of what I have paid
I think it would be appropriate for me to consult with an ebay resolution center specialist
based on how you talk here…..
ebay encourages all buyers to objectively reflect their experience with the seller
that is you
I’m waiting to see what this little gem brings me.
3. An item broke in shipping. Check out this one’s wording.
“Hello. I just received today and opened your item. The box is in pristine condition and item was packed carefully with a great deal of bubble wrap. Nevertheless, the item’s rear right leg is completely broken off. This fact is really surprising to me considering the careful wrapping and undamaged box. I do know that most often, items of this kind, when new, are shipped within pre-shaped Styrofoam before boxed. I can fix the item and touch it up, so I am willing to keep the item. However, I wI’ll leave it to you to offer a partial refund, as the item is damaged. I have not provided feedback or contacted Ebay as yet. I am a frequent buyer with a 100% rating, and I have had an outstanding and long relationship with Ebay and Paypal. Almost always I provide 100% feedback to the seller. I do not sell. Items are for my personal collection. Thank you, and I hope to hear from you soon”
She does not want to turn it in for UPS to pick up and receive another one.. she just wants 30% back and to keep it.
Here are a few of the weird.. Unusual things that happened to me on eBay this week.
This buyer wanted to return their item. We sent them a return label, and they returned it, BUT did not realized that I refunded their money. I TRIED to send them a message, but eBay would not allow it to go through. Do you see why? The buyer eBay user id is: nameyahoocom. eBay thinks their USER ID is an email address, so the message can not go through. When I contacted eBay about it, they give me this crazy backwards way to send the buyer a message. Uh.. how about tell the buyer to change their user id.
2. The buyer purchased a necklace and earring set. The next day messaged and said that eBay told her she could return the item because she forgot to use her eBay coupon. She then purchase ANOTHER item uses the coupon and opens a return request for the first item.
3. I sold a bra that I put the wrong style number in the title, but the right one in the listing. I messaged the buyer and she said she wanted a refund. We cancelled the transaction. She messaged us back and decided she DID want that item. We relisted the bra she bought it and we mailed it to her. She received it and called me 4 times in 24 hours. She said the bra was not as described. She said it was not a “razorback” bra. I asked for a photo, she refused. I approved the return request. I received the item back and it wasn’t a “razorback” but it was a racerback as described. I refunded her money and she left 2 negatives.
We called her on the phone, and asked her if there was ANYTHING we could do to make this better for her. She stated. “I make $250.00 an hour. You’ve wasted 30 minutes of my time. You want to pay me for my time? You people deserve my comments and you obviously have a lesson you need to learn here” We thanked her for her time (see what I did there) and hung up. I emailed her the next day and she stated that I never apologized to her. If I did she would have removed the negatives. So I sent her screen shots of both of our messages where we apologized… I haven’t heard back from her; but that’s kind of how bullies are right?
That made me curious on what this chick does for a living.. so I googled her name. She apparently is a Human Resources expert, and has written a book. You want to guess the name of her book?
Clueless Emperors: How to Overcome Problem People and Not Be One Yourself
She even DEFINES what a clueless emperor is.
Ha! People who suck the life out of you!
Her book even has a section about feedback.
I hope you see the irony here..
The negatives were removed because they were attached to the wrong items. She put the cancel feedback on the one that was not cancelled AND put the photo feedback on the one that was cancelled.
4. Sporadically when a buyer wants to return an item instead of being able to have eBay send the label it’s giving me this page.
I’ve called eBay about this, and they have no idea why it’s doing this. Do you have any guesses?
Dear eBay Queen:
I am so upset. I purchased 5 Hatchimals at the local Wal-Mart on Black Friday. I stood in line and waited for hours to just have the opportunity to buy these things. I put 2 on eBay and 2 on Amazon. The last one I offered up for sale on the local swap and talk group. To say I was eaten alive is an understatement. I received numerous messages about what a bad person I was for making money off the item. What is the deal? I purchased the Hatchimals for 59.99. I had them listed on eBay & Amazon for 159.99 with free shipping. I sold each of those. The one I put on Facebook I listed for 125.00. That one not only did not sell, but I received Death Threats over it.
Here’s one message I received:
“I want you to know that I am disgusted with your ad. I bet you were raised here, right? The people here take pride in their community and in helping each other. You aren’t helping people! You are gouging them! You know how much these sell for at the store! Why would you do this to the good people here? Someone should shoot you. Better yet just choke on the ugly bird egg. I hope you get kicked off of Facebook for being dishonest. Some of us live paycheck to paycheck. We can’t afford to be taken advantage of like this.”
I took my listing down after all the bad “press” I received. Why don’t people understand supply and demand? Why is it my fault this person lives paycheck to paycheck?
This kind of thing happens every year. There always seems to be some toy that is the hot thing. Parents go crazy over it and there are always people that don’t respect the time it took for you to be first in line on Thanksgiving to get the item. Other people’s choices are not your fault. I think that Facebook groups are a great way to sell a few things you don’t want any more without having a garage sale, but just like going to Wal-mart you never know who you’ll run into.
I would not take any of this personally and list your last one on eBay.
Dear eBay Queen
Before Thanksgiving I had a buyer open a return on a pair of brand name leggings. The buyer stated that she misread the listing, and that she thought they were a different size. I’ve waited and the buyer has not sent the item back. According to eBay’s messages the buyer was supposed to send it back by December 1st. She has never uploaded any tracking info but I finally received a package today. I opened it, and it did not have the leggings in it that I sent. It has a necklace in the box. There is no return address or tracking. What do I do? Should I contact the buyer?
What does the postmark say? Is it the same town or close to where you sent the buyers package? If it is, I would contact him through the returns Que. If it now where near where he lives, you should call eBay and get the return escalated and closed.
To have a return closed you need to go to eBay and at the top of the page
- Click on “Help and Contact”
- Go to the bottom of the page and click on “contact”
- Click on Selling and then Money Back Guarantee and Returns
- Click on Handling claims and Returns
- Then at the bottom of the page click on “call us”
Once you speak to a customer service representative tell them they the buyer has not returned the item in the time eBay has given them. They should close the case right away.
If your buyer returned the wrong item, I would message them (through the returns Que) and let them know that you received a necklace. I don’t think it would hurt to attach a photo of the necklace and of the label. I would then call eBay and they quite possibly will close the return after you do this.
Strange eBay Item of the Week: Item #332011849348. Hatchimals really are one of the hottest toys this year, and prices are all over the place for them on eBay. This one sold particularly high: Hatchimals Draggles Color Green Brand New Super Hot Toy VHTF SOLD: $7600.00.
Dear eBay Queen:
I feel horrible! I am guilty of eBay arbitrage. Quite frankly, I’ll sell anything. I like to search for things that are mis-marked or spelled wrong, specifically in dinnerware, flatware, crystal and glassware. At the end of May, I purchased a set of flatware that was not marked correctly. The seller did not have the pattern name, and only had one picture of the large flatware lot. I purchased it for his asking price of 29.99 with 12.99 shipping. I received it in the mail, washed it, and relisted it with its proper pattern name and 5 photos. I sold the set for over $200.00. The seller I purchased it from sent me several messages while I had it listed, and was not happy that I was selling it for more than I paid.
“Why do you think it’s ok to rob me of my livelihood? It’s people like you that give eBay a bad name. I’m going to start watching you, and report you for what you are doing!”
I did not respond to his message. I did leave him positive feedback that said: “Perfect as described! Fast shipping!”
He left me a positive (because that was all he could leave) with a negative wording. “Seller beware bad for eBay community Cheats Steals Avoid”
I contacted eBay about this, and they removed the feedback. I went back last week and I see that he has been suspended! I really feel bad for him. I think I was the reason he was suspended. I contacted eBay and they would not confirm that is what they did, but they said he COULD have been suspended for that reason. Do you think I should send a message to his email and apologize? I never wanted to have this guy suspended. I just called in because I didn’t think that feedback was fair. What would you do?
Holy Smokes! Every seller should profit from what they sell. If they don’t, they are not doing it right. This seller set his price, and you paid what he asked. I’m not sure why he is mad at you! I would feel bad if someone was suspended too, but it’s not your fault. They broke the rules.
I’m sure this kind of thing has happened to most sellers on eBay. If you are not selling something you specialize in, then chances are you might be putting a low price on the item. When I am selling something I don’t know much about, I do some research on it, or I put a price I would be happy with selling it for, and let it ride. I’ve seen plenty of people get bent out of shape for this kind of thing on a Facebook group I’m in, and even at garage sales. I had someone refuse to sell something to me at a garage sale a couple of years ago because she knew I would resell it for more money.
I wouldn’t give this suspension a second thought. This is your seller’s fault for not figuring out the pattern name, and only having one picture. If he contacts you again, I would message eBay.
Dear eBay Queen:
I sell vintage post cards and other paper collectibles. I just had a buyer ask if I combine shipping. I said yes. They sent message back and want to know if I give a shipping discount. I told them I wasn’t sure what they meant, but I charge exact shipping charges. Then I get a kind of rude, condescending message TELLING ME how to ship the product and how much it should cost. I guess I’m just in a bad mood, but I really want to block this buyer, and tell them to go away. What should I do? Oh, and did I mention they sell too?
Vintage Paper Seller
What is your gut telling you to do? Have you reviewed the feedback they leave people? If they leave lots of negative feedback, I would probably block them. If not, I would ask them which items they are interested in and give them a shipping quote.
Strange eBay Item of the Week: Item #381641067121. Costume jewelry is always interesting. Here, we have a piece from (as noted by the seller,) “the flashy, not trashy” Lunch at the Ritz Company. Very cute and patriotic! July 4th Lunch at the Ritz Fireworks Pin Brooch Pendant Charms Crystal SOLD: $159.95.