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Fancy Dresses, Return Policies and Animal Hair?

We had a buyer that did not read the return policy on evening gowns.  She left a negative and in order for us to try to get the negative removed we allowed her to return it.   I made sure to ask if the item had been worn, and if it still was new with tags.  She assured me it was in perfect condition.

Here’s how I received it back.

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Do you think it was worn?

I messaged the buyer and asked her the following:

“I received the dress yesterday. I have attached photos of the dress. It appears you have worn the dress. There is hair and dry skin ALL over the inside and outside of this dress.
The tags have been removed and put on by a safety pin.”

She responds:

“I DID NOT WEAR THIS DRESS. IF THERE WAS ANY HAIR ON IT, THERE MIGHT HAVE BEEN SOME FROM MY DOG, BUT THE TAGS WERE N E V E R REMOVED. I am going to start an action against you. You just asked me to send this back so that you have the dress, I have nothing, and now you are FABRICATING LIES to try and get out of a refund. THESE TAGS WERE NEVER REMOVED!!!!! IF THEY WERE PUT ON BY A XXXX SAFETY PIN, IT’S YOU WHO DID IT!!!!!! YOU ARE COMMITTING FRAUD AND YOU ARE NOT GOING TO GET AWAY WITH THIS!! I HAVE BEEN A 100% EBAYER FOR MANY YEARS AND YOU ARE THE ABSOLUTE WORST SELLER I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH!!! YOU ARE CROOKS!!!!!!”

eBay closed the case in our favor an removed the negative because she altered the dress by her own omission, saying “it might have been some from my dog”

I messaged the buyer back:

“We are not out to take your money and the product.  We just want the item (that we said no returns accepted) to be returned in the condition that we sent it to you in. Did you view the photos? There is hair all over this, and it looks like the dog laid on it. To accept this return I would have to take an even bigger loss because I can’t sell it as new AND pay to have it dry cleaned. It was new with tags and no pet hair/human hair when we sent it.

Here are the options I an give you.
1. Do you want me to send the item back to you and you can sell it.
2 Do you want us to keep the item and give you a partial refund for the item (15% less). to cover dry cleaning.

I am very sorry about this Please let me know which you’d like for me to do: send the item back to you or give you a partial refund.”

I’d love to share with you her message back to me, but as you can imagine it was not pleasant.

My eBay Week in Review

Here are this weeks happenings:

  1. We sold 2 bras to a buyer that said that one arrived dirty.  She wanted to removed the tags and wash the item, and be compensated for her efforts.  She had sent photos of the item and I’m not 100% it was even our bra.  (no tag or the blue return tag).

badweek5020161

We replied to her feedback threat with this:

badweek5020162

We asked her to return it, and no reply.  I’m waiting on the negative feedback.

2.  We had a buyer open a return request stating that the bra was a 34B NOT a 34C as it was listed.  I was freaked out about thinking how could I have screwed up this bad?!?!

badweek5020163

Buyer says in the return: Doesn’t match description or photos.  States: “This is level 3 Clavin Klein.  The tag says 34C but it is actually a34B.  It is not as describe.  Please provide a return shipping label.  I would like to return it for a full refund.”

The buyer ships the item back.

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And it’s not a 34B.  The size tag and hang tag both say 34C.  It simply did not fit her because it was a level 3 Push Up Bra.

We message the buyer

Hi! I received this bra back. I checked the inner tag and the outer hang tag. Both of these state that this is a 34C. Could you please let me know what you mean when you say I sent you the incorrect item?

She messages me back:

Your listing says it was a 34C

But it is a 34B

Why would you like to challenge a buyer ??

This info is something to help you re list it correctly next time

I message her:

“I have refunded your money less the shipping as you opened the request as not as described when clearly you purchase a push up bra and it did not fit you. Had you opened the return request correctly as “it did not fit” or you “didn’t like it” I would have been willing to pay your shipping because of your honesty.”

She messages me back:

my dear
we are not making friends here
so please beware about how you talk to a ebay customer

I am an ebay customer

ebay cares about good reputation and all the buyer’s shopping experiences here

and
as a seller
it is your obligation on your contract with ebay;
you are 100% responsible to make sure about the info you are putting up on your listing,
must be 100% as correct as what you send out to your buyer

IT IS NOT AS DESCRIBED

you have make up some “reasons” for your not refunding the remaining of what I have paid

I think it would be appropriate for me to consult with an ebay resolution center specialist
and
based on how you talk here…..

my dear
ebay encourages all buyers to objectively reflect their experience with the seller

that is you

I’m waiting to see what this little gem brings me.

3.   An item broke in shipping.  Check out this one’s wording.

“Hello. I just received today and opened your item. The box is in pristine condition and item was packed carefully with a great deal of bubble wrap. Nevertheless, the item’s rear right leg is completely broken off. This fact is really surprising to me considering the careful wrapping and undamaged box. I do know that most often, items of this kind, when new, are shipped within pre-shaped Styrofoam before boxed. I can fix the item and touch it up, so I am willing to keep the item. However, I wI’ll leave it to you to offer a partial refund, as the item is damaged. I have not provided feedback or contacted Ebay as yet. I am a frequent buyer with a 100% rating, and I have had an outstanding and long relationship with Ebay and Paypal. Almost always I provide 100% feedback to the seller. I do not sell. Items are for my personal collection. Thank you, and I hope to hear from you soon”

She does not want to turn it in for UPS to pick up and receive another one.. she just wants 30% back and to keep it.

eBay: My Week in Review: December 11th

Here are a few of the weird.. Unusual things that happened to me on eBay this week.

1.

vtcyahoocom

This buyer wanted to return their item.  We sent them a return label, and they returned it, BUT did not realized that I refunded their money.  I TRIED to send them a message, but eBay would not allow it to go through.  Do you see why?  The buyer eBay user id is: nameyahoocom.  eBay thinks their USER ID is an email address, so the message can not go through.  When I contacted eBay about it, they give me this crazy backwards way to send the buyer a message.  Uh.. how about tell the buyer to change their user id.

2. The buyer purchased a necklace and earring set.  The next day messaged and said that eBay told her she could return the item because she forgot to use her eBay coupon. She then purchase ANOTHER item uses the coupon and opens a return request for the first item.

vtcbetterprice

3.   I sold a bra that I put the wrong style number in the title, but the right one in the listing.  I messaged the buyer and she said she wanted a refund.  We cancelled the transaction.  She messaged us back and decided she DID want that item.  We relisted the bra she bought it and we mailed it to her.  She received it and called me 4 times in  24 hours.  She said the bra was not as described. She said it was not a “razorback” bra.  I asked for a photo, she refused.  I approved the return request.  I received the item back and it wasn’t a “razorback” but it was a racerback as described.  I refunded her money and she left 2 negatives.

humpv3

We called her on the phone, and asked her if there was ANYTHING we could do to make this better for her.  She stated.  “I make $250.00 an hour.  You’ve wasted 30 minutes of my time.  You want to pay me for my time?  You people deserve my comments and you obviously have a lesson you need to learn here”  We thanked her for her time (see what I did there) and hung up. I emailed her the next day and she stated that I never apologized to her.  If I did she would have removed the negatives.  So I sent her screen shots of both of our messages where we apologized…  I haven’t heard back from her; but that’s kind of how bullies are right?

That made me curious on what this chick does for a living.. so I googled her name.  She apparently is a Human Resources expert, and has written a book. You want to guess the name of her book?

Clueless Emperors: How to Overcome Problem People and Not Be One Yourself

She even DEFINES what a clueless emperor is.

humpv5

Ha! People who suck the life out of you!

Her book even has a section about feedback.

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I hope you see the irony here..

The negatives were removed because they were attached to the wrong items.  She put the cancel feedback on the one that was not cancelled AND put the photo feedback on the one that was cancelled.

4. Sporadically when a buyer wants to return an item instead of being able to have eBay send the label it’s giving me this page.

vtcreturnlabel

I’ve called eBay about this, and they have no idea why it’s doing this.  Do you have any guesses?

Dear eBay Queen: Selling Hatchimals Brings out the Worst in Humanity

Dear eBay Queen:

I am so upset.  I purchased 5 Hatchimals at the local Wal-Mart on Black Friday.  I stood in line and waited for hours to just have the opportunity to buy these things.  I put 2 on eBay and 2 on Amazon.  The last one I offered up for sale on the local swap and talk group.  To say I was eaten alive is an understatement.  I received numerous messages about what a bad person I was for making money off the item.  What is the deal?  I purchased the Hatchimals for 59.99.  I had them listed on eBay & Amazon for 159.99 with free shipping.  I sold each of those.  The one I put on Facebook I listed for 125.00.  That one not only did not sell, but I received Death Threats over it.

Here’s one message I received:

I want you to know that I am disgusted with your ad.  I bet you were raised here, right?  The people here take pride in their community and in helping each other.  You aren’t helping people! You are gouging them!  You know how much these sell for at the store! Why would you do this to the good people here?  Someone should shoot you.  Better yet just choke on the ugly bird egg.  I hope you get kicked off of Facebook for being dishonest.  Some of us live paycheck to paycheck.  We can’t afford to be taken advantage of like this.”

I took my listing down after all the bad “press” I received.  Why don’t people understand supply and demand?  Why is it my fault this person lives paycheck to paycheck?

AN
Dear AN:

This kind of thing happens every year.  There always seems to be some toy that is the hot thing. Parents go crazy over it and there are always people that don’t respect the time it took for you to be first in line on Thanksgiving to get the item.  Other people’s choices are not your fault.  I think that Facebook groups are a great way to sell a few things you don’t want any more without having a garage sale, but just like going to Wal-mart you never know who you’ll run into.

I would not take any of this personally and list your last one on eBay.

 

Dear eBay Queen

Before Thanksgiving I had a buyer open a return on a pair of brand name leggings.  The buyer stated that she misread the listing, and that she thought they were a different size. I’ve waited and the buyer has not sent the item back.  According to eBay’s messages the buyer was supposed to send it back by December 1st.  She has never uploaded any tracking info but I finally received a package today.  I opened it, and it did not have the leggings in it that I sent.  It has a necklace in the box.  There is no return address or tracking. What do I do?  Should I contact the buyer?

Abbie

 

Dear Abbie:

What does the postmark say? Is it the same town or close to where you sent the buyers package?  If it is, I would contact him through the returns Que.  If it now where near where he lives, you should call eBay and get the return escalated and closed.

To have a return closed you need to go to eBay and at the top of the page

  • ­­Click on “Help and Contact”
  • Go to the bottom of the page and click on “contact”
  • Click on Selling and then Money Back Guarantee and Returns
  • Click on Handling claims and Returns
  • Then at the bottom of the page click on “call us”

Once you speak to a customer service representative tell them they the buyer has not returned the item in the time eBay has given them.  They should close the case right away.

If your buyer returned the wrong item, I would message them (through the returns Que) and let them know that you received a necklace.  I don’t think it would hurt to attach a photo of the necklace and of the label.  I would then call eBay and they quite possibly will close the return after you do this.

hatchimals

 

Strange eBay Item of the Week: Item #332011849348. Hatchimals really are one of the hottest toys this year, and prices are all over the place for them on eBay. This one sold particularly high: Hatchimals Draggles Color Green Brand New Super Hot Toy VHTF SOLD: $7600.00.

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