Dear eBay Queen:

I think I really messed up.  I have lot of 8 different decks of playing cards.  They are all made by the same manufacturer, but are different in color.  I took a photo of them in a group, and also have individual photos of each deck of cards.  I listed the cards with a multi-listing where they buyer could choose how many they wanted of each item.   I did not write in the description that this was a multiple listing. I thought since there was a drop down box that the buyer had to choose quantity and color, they would know what they were doing.  The buyer chose 1deck, and in green.  Fast forward to present day, and the buyer has opened a return request as “something was wrong with my item,” because they only received one item!

I plan to call eBay, before I go in and respond to this dumb request from the buyer. Am I going to get a defect for this?  Do I have any course of action to win this request?

Playing Card Problem

Dear Problem:

I would think in this situation, eBay would side with you since you used the multi-listing tool. In the past, I have had a similar issue, and have asked eBay to step in. They closed the case in my favor.  If you happen to speak to someone that does not seem to want to side in your favor, I would ask how you could have done this differently so the buyer would have understood.

I have a pretty strict rule that I follow to never have anything other than what I am selling in the photo.  Buyers tend to only look at pictures, and not at the description.  I hope that eBay finds this case in your favor, and your defect is removed.

Dear eBay Queen:

I purchased a fantastic pair of red leather pants for a photo shoot I am going to be doing.  When I check the item, it still has not been shipped!  I’ve contacted the seller three times asking for an update with no response.   I’ve been checking the seller’s feedback and they have a couple of negatives for non-receipt, one from just a few days ago!

I really want the pants.  Should I message again? Call him? Should I go ahead and open a case, or should I just request a refund and leave negative FB. I’ve never had a problem with a seller.  I’ve got 1654 positive feedback, and in all those transactions, I’ve never had a seller not send me something. I’m really ticked off.  What do you think I should do?

OLG

Dear OLG:

In a situation like this, I would message the seller one more time, and say something like: “I have not received my leather pants yet, and I need them for an event that is quickly approaching.  Could you tell me if they have been sent? Thank you.”

If they do not respond in the next 48 hours, I would open a case.  Make sure you state that you want the pants, more than the refund.  If they don’t respond to the case, you can have it escalated.  eBay will give you your money back.  I’m not one to leave negatives, but if this seller does not respond, I would leave a negative.

I hope you receive your pants, and that the seller just hasn’t uploaded the tracking.

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