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USPS Has New Cost Savings Policies = Slowing Down Mail Service


From Business Insider.

The United States Post Office  is slowing down mail.  WHAT?


  • The US Postal Service’s new Postmaster General has established new cost-saving policies that could slow down mail service.
  • Mail carriers are being told to leave mail behind at distribution centers rather than taking late trips, taking extra trips, or logging overtime, according to memos first reported on by The Washington Post and subsequently reviewed by Business Insider.
  • The Postal Service is on financially shaky ground due to the coronavirus pandemic, with Business Insider previously reporting that it may run out of cash by the end of September.

As it struggles to stay afloat during the coronavirus pandemic, the US Postal Service has implemented “difficult” cost-cutting measures that may slow mail delivery, The Washington Post first reported.

The changes, established by the USPS’s new Postmaster General, Louis Dejoy, were disseminated Monday in memos that were viewed by The Post, verified by the American Postal Workers Union, and corroborated to The Post by three people with knowledge of the documents who spoke under the condition of anonymity. Business Insider also obtained and reviewed the memos.

In the documents, Dejoy instructed workers to stop logging overtime and to leave mail at distribution centers if it would delay their route.

“If the plants run late, they will keep the mail for the next day,” reads one of the documents. “If you get mail late and your carriers are gone and you cannot get the mail out without OT, it will remain for the next day.”

This new directive goes against the training postal workers traditionally receive, which says they should avoid leaving letters behind and should make sure items are delivered promptly, even if that means making multiple trips, The Post notes.

“One aspect of these changes that may be difficult for employees is that — temporarily — we may see mail left behind or mail on the workroom floor or docks,” a second memo states, adding that “any mail left behind must be properly reported.”

In the same document, the USPS said that late trips and extra trips — which it estimates cost the agency roughly $200 million in “added expenses” — are now prohibited.

Despite a ton of package deliveries, overall letter-mail volumes have plummeted since the pandemic began and businesses shuttered. Even with a $10 billion line of credit granted by the CARES Act, the Postal Service has found itself in dire straits — as of May, estimates were that the agency could run out of cash by the end of September.

While acknowledging the Postal Service’s rocky financial position, Mark Dimondstein, president of the American Postal Workers Union, sharply criticized the new measures — arguing they hit at the very core of the agency’s mission, which is to “provide prompt, reliable, and efficient service.”

“These additional moves by the new Postmaster General seem to be sending the opposite message, which is that mail can wait,” Dimondstein told Business Insider in a phone call on Tuesday. “It will likely undermine the mission we’re dedicated to. And in terms of the people of the country, it will likely lead to slower, less prompt, and less reliable, and really less efficient service.”

When asked about the memos, a spokesperson for the USPS told Business Insider that the service is “developing a business plan” to remain financially stable while providing “reliable, affordable, safe and secure delivery of mail, packages and other communications to all Americans as a vital part of the nation’s critical infrastructure.”

“While the overall plan is not yet finalized, it will certainly include new and creative ways for us to fulfill our mission, and we will focus immediately on efficiency and items that we can control, including adherence to the effective operating plans that we have developed,” the spokesperson said.

**Have you experienced problems with postal delays?  I have had so many problems.

Dear eBay Queen: This Buyer Opened a Bogus Return Request!

Dear eBay Queen:

I think I really messed up.  I have lot of 8 different decks of playing cards.  They are all made by the same manufacturer, but are different in color.  I took a photo of them in a group, and also have individual photos of each deck of cards.  I listed the cards with a multi-listing where they buyer could choose how many they wanted of each item.   I did not write in the description that this was a multiple listing. I thought since there was a drop down box that the buyer had to choose quantity and color, they would know what they were doing.  The buyer chose 1deck, and in green.  Fast forward to present day, and the buyer has opened a return request as “something was wrong with my item,” because they only received one item!

I plan to call eBay, before I go in and respond to this dumb request from the buyer. Am I going to get a defect for this?  Do I have any course of action to win this request?

Playing Card Problem


Dear Problem:

I would think in this situation, eBay would side with you since you used the multi-listing tool. In the past, I have had a similar issue, and have asked eBay to step in. They closed the case in my favor.  If you happen to speak to someone that does not seem to want to side in your favor, I would ask how you could have done this differently so the buyer would have understood.

I have a pretty strict rule that I follow to never have anything other than what I am selling in the photo.  Buyers tend to only look at pictures, and not at the description.  I hope that eBay finds this case in your favor, and your defect is removed.


Dear eBay Queen:

I purchased a fantastic pair of red leather pants for a photo shoot I am going to be doing.  When I check the item, it still has not been shipped!  I’ve contacted the seller three times asking for an update with no response.   I’ve been checking the seller’s feedback and they have a couple of negatives for non-receipt, one from just a few days ago!

I really want the pants.  Should I message again? Call him? Should I go ahead and open a case, or should I just request a refund and leave negative FB. I’ve never had a problem with a seller.  I’ve got 1654 positive feedback, and in all those transactions, I’ve never had a seller not send me something. I’m really ticked off.  What do you think I should do?


Dear OLG:

In a situation like this, I would message the seller one more time, and say something like: “I have not received my leather pants yet, and I need them for an event that is quickly approaching.  Could you tell me if they have been sent? Thank you.”

If they do not respond in the next 48 hours, I would open a case.  Make sure you state that you want the pants, more than the refund.  If they don’t respond to the case, you can have it escalated.  eBay will give you your money back.  I’m not one to leave negatives, but if this seller does not respond, I would leave a negative.

I hope you receive your pants, and that the seller just hasn’t uploaded the tracking.


Strange eBay Item of the Week: Item #:321714913883. Looking for something fun to do on the lake? How about a jetpack backpack? 2012 JetLev R200 Water Backpack More fun than a Flyboard. SOLD: $14,300.00.


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