PayPal Credit Card Chargeback is this Normal?

I was notified that I had a PayPal Chargeback on Friday.  I went to look at the transaction on eBay, and noticed that the item was shipped in October, and the delivery confirmation shows delivered.  I checked and I sent the item to the buyers confirmed address.

I sent the buyer an email:

“Hi, I was just notified by PayPal you did a chargeback on my patches that were sent to you in October.  Can you explain the problem?”

sunflowerbetty

The buyer responded:

“I had major fraud during that time so we had to cancel any orders to flush out legitimate orders. Call me and we can make arrangements.  Betty”

Really? You chargeback EVERYTHING because you want to flush out legitimate orders?  Who does that?  I’ve never done a chargeback.  Is this the common response?  It would seem to me a very dishonest way to handle credit card fraud.

The good news is that PayPal is backing me, and the money is back in my account.

Dear eBay Queen: How to Avoid the eBay Buyer Drama

Dear eBay Queen:

I’m not sure what to do. I sold a super cute Lily Pulitzer dress that I wore one time to a wedding. It sold for 148.00 with free shipping. The dress was in perfect condition. The buyer left me positive feedback that was a little bit negative.

Pretty dress the pink isn’t as pink as it should be”

I messaged the buyer and asked them if they were happy, and this is what she said:

“The dress is lovely, but I just didn’t think it was the right shade of “lily” pink. I live in Miami Beach you know, and Lily is all the rage here. I did wear it to Mass and brunch on Sunday, and it got rave reviews. I took it into the Lily Pulitzer store, and they told me it was authentic. That is why you didn’t get the feedback I thought the dress deserved for not being as pink as I needed it to be.”

I responded with:

“I’m sorry the dress wasn’t as pink as you thought it should be. I would offer a refund, but since you’ve worn the dress and received compliments, I cannot offer that refund, once you’ve sent it back. Thank you again for letting me know there was a problem”.

She responds with:

“Is there a way to revise my feedback? I should have given you a negative for your smartness!”

Do you think I should just leave this alone? Should I offer her a partial refund? Is there a way for them to change this positive into a negative? Should I respond to the positive feedback?

Gigi S

Dear Gigi:

I would not respond to her feedback or to any of her other messages. I would block this buyer and try to forget about her. If you were to respond, then she could also put a response in, and who needs that kind of drama?

 

Dear eBay Queen:

This is quite possibly the strangest thing I’ve ever had happen to me on eBay. I sell vintage plush and toys. I have an extensive cataloging system that keeps track of my items with photographs, sizes, price I paid and sold the item for. I also do this with my vintage toys, but haven’t been doing it for as long with the toys.

I sold a large Animal Fair Henry the Dog 2 weeks ago. The buyer messages me and tells me it is not the correct size, and does not match up with my listing. I know that Animal Fair Henry only came in a couple of sizes, so I ask her what size is this Henry? She doesn’t respond.   A couple of days go by, and I am looking through my catalog and I see that I sold four years ago (yes it was really four years ago.) the same size Animal Fair Henry to this same buyer. I called eBay Seller support, and was on hold for 1 hour and 43 minutes without them ever answering. I went back into the return request, and asked the buyer if she could give me the measurements of the item that I sent. She responds to the case and says:

“It doesn’t matter, I want to return it!”

I respond to her this: “I see you are a seller also, and it does matter when someone says that you did not measure something correctly.   Animal Fair Henry only comes in a few sizes, and those are NOT close to being the same size as each other. If you want to return this simply because you do not want it, that is fine, but to say I did not measure it correctly will give me a defect. I did do some checking in my records and see that you purchased the same Animal Fair Henry plush from me 4 years ago. Did you make a mistake and not realize you purchased the same size plush? I don’t want you to be upset with me, but I know that I measured this correctly. Could you please measure this?”

She responds with: “You are an idiot. I don’t want it. Accept this return and take your defect like a man.”
I have not responded after this. Can you let me know what I should do with this problem? Should I just go ahead and accept the return and take the hit?

Henry

 

Dear Henry:

I would call eBay either early in the morning, or late afternoon. If the system tells you it’s a 10 minute wait, and you are on hold past 30minutes I would hang up and try again until you get through. This buyer is not being truthful I believe she wants to return it without paying for the shipping. I hope that eBay sees it the same way. I would make sure you tell eBay that they purchased the exact same item from you several years ago. If you have the date and the item number, I would make sure you can give it to them.

 lilydress

Strange eBay Item of the Week: Item #:262017888774. Lily Pulitzer items are incredibly popular right now. I found this dress that sold relatively high: Lily Pulitzer Dark and Stormy Shift Dress SOLD: $455.00.

 

I ARC’D my Well Planned Day Homeschool Planner

That sounds like I committed a crime.

wellplannedday

Maybe I did… but I hope not.  I’ve been using the Well Planned Day Homeschool planner for years. I really love it. I had one problem with it, which doesn’t have anything to do with this planner.  Because it is what it is… a homeschool planner.  My problem is that I would keep things in my homeschool planner that didn’t need to be in it.  You know like miscellaneous papers from meeting I had at church, or notes I would jot dot that had nothing to do with school or my children.

I have always carried around a Franklin planner that I loved in the “compact” size, but after Franklin Covey closed their store in Kansas City… my love for them kinda just faded.  I’ve been planner-less for a few years now.  Well except for my Well Planned Day.

I did quite a bit of research on planners, and could not find anything that would plan my day as a homeschooler/eBay Queen/mother of 7/ Youth leader/ squander of time kind of person.  So I started following some planner obsessed people on Instagram and Pinterest.  There are some people that are so in love with planning and being crafty.. that they make Martha Stewart look like an amateur.

After doing my research I decided I needed a planner that was an A4 (Kikki or Filofax), Monarch (Franklin) or you know 8.5 x 11.  Because that’s what my Well Planned Day size is.  In my search for the perfect planner/binder I came across the ARC planner.

The ARC system is sold at Staples, and freaked me out a bit because it was not a 3 ring binder type system.  It’s a disc binder system.  The biggest draw back to me was that I had to buy a 46.00 hole punch.. and it only punches 8 pages at a time.

wpid-20151001_173410.jpgMy ARC

I purchased this purple leather binder and the lime green discs at staples.  The binder was only 34.99, and if you’ve ever purchase a Franklin leather binder you know how much they cost!  The discs come in different sizes, and colors.

DSC08200

To make this work, I gently tear a page off of the Well Planned Day spiral binder, and then cut off the excess spiral so that the page is straight.

wpid-20151001_173501.jpgThis is what the punched edge looks like on a regular piece of paper.

I hole punch them, and put them in the binder.

DSC08203

I normally do a month at a time for my homeschool planner.

DSC08205I really like that I can put all of my extra papers in here too!

DSC08206Normally these pages go in a three ring binder that I NEVER have with me when I need it. (We do a lot of school in unconventional places)

DSC08204I purchased the divider tabs at Staples, but you can “punch” cute file folders like they have a Target Dollar Spot. (see that green and gray striped thing? That’s a new divider tab I’m putting in).  I love that I now have my schedule, homeschool planner, extra pages, church and W.O.W stuff all in one spot.