Dear eBay Queen:
I listed a Janzen Swimsuit as a women’s size 10, because the tag said size 10. It didn’t say “women’s,” but it was a female or women’s swimsuit. I received this message from the buyer:
“I received the swimsuit, however it is not a women’s size 10. This is a junior’s size 10. I have not tried it on, and the tags are still attached. I would like to return it.”
I responded:
“I realize that I have no returns listed, but I would be happy to accept a return. I will not pay return shipping though; since it is being returned for size reasons. If you’d like to open up a return request I would be happy to approve it. I’m sorry it did not fit.”
The buyer messaged me back:
“Your customer service is subpar. You should try to be like a real company and pay my shipping.”
She opened a return for the item not being as described, and I went ahead and approved it because I didn’t have any other choice. She sent the swimsuit back, and I refunded her money. Today she left a negative, and I called eBay. eBay reversed the claim and closed it in my favor. The eBay rep said that “a size 10 is a women’s size, and it t would have to be a 9 or 11 to be a junior.” Is there any way I can get the negative removed?
Jamie
Dear Jamie:
I would give it 24 hours and the negative should drop off. If for some reason it doesn’t, I would call eBay and ask them when it will be removed.
Dear eBay Queen:
I have always had great sellers up until now. I purchased an item on eBay this week, and for whatever reason the shipping icon is showing, but the tracking number is not there. I’ve checked every day, but no change. I messaged the seller 2 times; I still have not gotten any tracking. I messaged them again, and I asked very nicely for the tracking info.
She responded. “I shipped it though PayPal. If you want the tracking number you can look it up there.”
I being unreasonable or is she just rude? I though updating the tracking was just standard practice? And yes I found the info (it took me about as much time to find it as it did for her to send that snarky reply). Now if I knew the info was there or had received a notification I never would have bothered her.
I know in some instances PayPal doesn’t update eBay with the tracking info, but do you as a seller normally update it yourself? I always double check to make sure the tracking is showing for the buyer. Am I missing something? Do you think my feedback should reflect her attitude problem?
- Benedict
Dear D.
It’s a really bad practice for a seller these days to not put a tracking number in, let alone be so rude. A seller can never hope to be Top Rated or even be Above Standard if they do not follow the basic rules of shipping items.
You can leave whatever feedback you feel is appropriate. If it were me I would review the feedback she as received as a seller and then make my decision. If the item arrives in good condition and on time, I would probably leave a positive with the following feedback: “Item arrived on time in good condition Seller rude when I asked a question”
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