This is a true return story. It really did happen. This lady had a remorse return and because her first email to me was off the charts, I thought I would be smart and save myself time by just having her open a return request and NOT fighting the fact that she did not like the size. If you chose to read farther down, you will see that it did not save me much time.
I received this message from the buyer… PLEASE Note.. this was their first message to me.
|
I have been “DECEIVED !” The item is nothing like what I thought is was going to be …true , it is about / almost 20″ tall , but …. 1/2 of that is the STEM ! The lighted area is only , about 8 1/2″ tall ! Needless to say , I am not very happy that this has occurred and look forward to leaving you my “TRUTHFUL FEEDBACK” on this item !
A NOT SO HAPPY CUSTOMER ! (I have purchased items from you before and was happy with them , now I feel cheated and I think I will no longer deal or purchase from you anymore !) |
I apologized and asked them to open a return request. I uploaded a label to them, and they sent me this message:
she requires a “lidget” one.
I messaged her back the following:
“That is a good label. You need to print it off and attach it to the box. If it prints out large, it is a settings issue. But don’t worry about that, it happens a lot. I have attached a photo to show you a return that is sent back using a large printed label.”
She sends back
“Hey ….just what do you want me to do with this so called “return shipping Label ?” Come on now ….. send me a good & proper one ! Thank you ! (copies of what sent have been printed / downloaded & stored for further use … if needed)”
She sends another message:
“I print your photo off of the download and it prints a full sheet of paper ! I have never gotten a return shipping label like nor have I been treated so rudely by an E-Bay seller !”
BEFORE I can answer that message, she sends another
“Let’s make it happen , I am not happy with this item ! What do we do now ? Let me know !”
And another:
“Hey sendme alabel. I need a new label this is crazy. What the h— is wrong with you?”
I respond:
“I know it seems a bit weird, but I promise the label even though it is large it will scan and ship just fine. I am sorry that you are unhappy. Please take the item to the post office. If it does not scan in for them I will mail you a new label”
She responds:
“YEA …I AM TRYING !!!!!!!!!!!!!!!!!! Your are going to get some nasty feedback with this one girrl.”
She responds again:
“Tomorrow morning , I will be going to the P.O. , along with you printed out messages / your phone number , messages from E-bay and your PHOTOGRAPH of the return postage label that I , also tried to print out (3-sizes) and see what can be done !
IF I GET LAUGHED AT , AND THEY TELL ME I CAN NOT USE , I WILL BE CALLING YOU !”
I respond:
“I’m sorry you think I am rude. I have tried to be helpful from the start. There is a glitch in eBay’s returns and on some items it requires me to upload a label instead of eBay giving you a label. When that happens I have to send a label to you. The only way for me to do that is to scan or photograph a label email it to myself then upload it to eBay.”
She responds:
“Hope so , I want to be done with this . Too much time has already been wasted on this matter !”
Again:
“THIS IS THE ABSOLUTE WORST EXPERIENCE i HAVE HAD IN TRYING TO RETURN AN ITEM !”
AGAIN:
“I , in my life , have never , ever , seen a business (supposedly .. as big as yours) that doesn’t have a SCANNER / included with a printer ! And I know you have a printer for your computer ! “NEVER !”
LOL”
You can see HOW MANY MESSAGES she sent.. and this is only the first 25.
I respond:
“I am not sure what you mean. We do have a printer and a scanner, but that will not help when YOUR printer is printing out full size. I can’t send the label through the mail, as eBay wants me to upload it to the transaction so that you do not have to wait for the label to come in the mail. The full size label will be fine on the box. USPS will be able to scan it no problem. I am so sorry this has been an issue for you.”
She responds:
“You are out there …girl”
AGAIN:
“YEA , SURE ….D— A– ….THE SAME LABEL (here’s the kicker) “AT THE SAME SIZE !” IT’S THE SIZE THAT MATTERS ! (you .. are .. out there) LOL”
AGAIN:
“Not a G– D— “PHOTOGRAPH TAKEN FROM YOUR PHONE ! TOO FUNNY …GIRL ! lol-lol-lol”
I respond:
“I checked the label and see it’s been scanned by the post office yesterday. Since the label worked, and the package is on it’s way back, I do not see that we need to message about this any further. I will refund your money as soon as it is returned.”
She responds:
“D— A– You REALLY are that and much , much more now I see ! LOL”
AGAIN:
“You’re not really TECH savvy , are you ? LOL”
AGAIN:
“GIRRRL you are d— LOL”
I respond:
“You’ve been reported to eBay, and blocked from purchasing from us. Please do not message me again. I will refund your money once the item arrives”
She Responds:
“”PLEASE , LETS BOTH STOP COMMUNICATING WITH OTHER , IT IS GOING TO GET OUT OF HAND , BECAUSE YOU DON’T LIKE ME & I DON’T CARE FOR YOUR ATTITUDE ! “
THANKS SO MUCH FOR ALL YOU HAVE DONE !
HAVE A GREAT DAY !”
AGAIN:
Oh … one more thing ….. “YOU ARE BLOCKED ALSO !” LOL
AGAIN:
AGAIN:
“Oh … one more thing ….. “YOU ARE BLOCKED ALSO !” LOL You st_pid witch!”
Again:
“Where’s my money?” The item arrived at your post”
Again:
“Thanks for the refund ! It truly was an awful experience dealing with you ! Please take me off your mailing list , I wish not to receive any more catalogs from you , they will only end up in my cats litter box ! A good use for it ! LOL Oh well you know what you are and you will always be that to me ! LOL
Have a good day and thanks again “
One more for good measure:
“WITCH!!” LOL!
