I wish I was at the Goddess and the Baker eating this right now.
Dear eBay Queen:
I’m not sure what to do about this. I had a potential buyer message me and tell me that they tried to buy a pair of shoes from me, and they were told *I* as a seller would not sell to them. I wasn’t sure what they were talking about, and I went did a bit of research, and figured out that I blocked them a couple of years ago, for leaving me a negative feedback. I messaged them and said the following:
“Thank you for letting me know you were unable to bid. I did some research, and I see that you left me a negative feedback on April 21, 2013 regarding a pair of shoes that you bought. The feedback stated ‘Took 5 days to arrive. Won’t refund Shipping.’ I sent you an email and asked if you would be willing to remove the negative, because I sent your shoes in less than 24 hours of your payment. You responded that you ‘would not unless I refunded your money and let you keep the shoes.’ I was unable to do that, so I kept the negative, and blocked you.
Today I reviewed the feedback you leave other people on Toolhaus. I see that you still have an issue leaving negative feedback for unsuspecting sellers. At this time I am really not interested in selling to a person that gives negatives so freely. Thank you for your interest.”
I guess that was the wrong thing to do, because that made this person FREAK OUT. She sent me back a crazy email that says:
“Oh, REALLY? So now you get to decide if I can buy on eBay? What is the world coming to these days? Who died and made you the eBay Queen? It’s a good thing you don’t know who I really am! I can get my friends to buy your crappy shoes and lame gifts and see if their experience is good. And before you send me a message about how I can’t do it, Just Wait.”
I guess I should not have responded to this lady. Who knew she would react that way? I’ve contacted Seller Support about this, is there anything else I should do?
Linda P.
Dear Linda:
Well, normally I would tell you to message her back and explain to her that you are NOT the eBay Queen, but you know who is ;). With this lady I would not respond. If you have contacted eBay support by phone, I would say that is all you really can do.
I hope that she does not follow through with her threats, and if she does, eBay handles it swiftly.
Dear eBay Queen:
I’m really frustrated. I bid on a cute leather jacket with fringe, and 2 days later I found the same jacket in the color I really wanted. It had a buy it now, so I bought it. I told the first seller that I no longer wanted their jacket, and they told me I needed to cancel my bid. I thought it was enough that I told them, so I didn’t do it. Well, come to find out they have filed a non-paying bidder against me. I’m pretty ticked about this. I called eBay, and they told me I would need to pay for the item, or work it out with my seller. I DON’T WANT THE ITEM! Why do I have to do work it with the seller? Just re-list it. Is there something I can say to this seller that will keep me from getting a strike against my account?
GLD
Dear GLD:
eBay is really the final authority on this. If you haven’t messaged the seller yet, it wouldn’t hurt to message them and ask if they would cancel it. The worse thing they can do is say no.
Strange eBay Item of the Week: Item #371384898461. You can find very unique pieces of jewelry if you look on eBay. I found these just by searching for pearl earrings. Designer Trianon 18K Yellow Gold Carved Shell Turquoise Pearl Earrings SOLD: $2698.98.
I really love Best Offer. Without it, I’m not sure where my business on eBay would be. Sometimes the message that buyers leave me are weird and a little ballsy. (can I say that?) Maybe I’m looking at it wrong.
I was asking 19.99 with Best Offer (and free shipping)on this item, retail is 39.99. I was offered $10.00 and this comment:
“I just purchased 2 new bras one black Maidenform for $12”
So I guess you they feel 10.00 is a fair offer?
This item retails for 44.99, and I have it listed for 29.99 with best offer and free shipping. The buyer offers 14.99, “because she can buy on Amazon for that price.”
“I got the black one on Amazon for this price but they didn’t have white.”
I countered offered on each, and responded: “with free shipping this is as low as I can go.” Do you have this happen to you?
Dear eBay Queen:
I’m pretty upset with a seller that I purchased something from on eBay. I purchased what I thought was vintage Homer Laughlin Fiesta Ware. It was not vintage – it was the new in the box dishes set! I gave the seller a negative, and come to find out they have left messages about me on different eBay Facebook groups, and on the Fiesta boards I frequent. I’m really ticked off about this. One of the groups is a “block this bidder” group! I contacted eBay, and they did not offer much help. They just simply stated “this kind of thing happens in social media these days.” The seller sent me a message asking me “why I left a negative, and why I would think this was vintage?” I have not responded. I did go back to look at the feedback and see that it was removed by eBay! When I called eBay they said it did not meet the standards of feedback. WHAT? I thought it was my opinion?
What should I do? I’m afraid to purchase anything off of the site because of this. What if all of these people have blocked me? Please help me.
Vintage Homer
Dear Homer:
Thank you for sharing the eBay number with me. I reviewed the listing, and nowhere in this seller’s listing did it state that this product was vintage, it also showed the place settings new in the box. The category was even correct, new fiesta.
I think the best thing to do, is to contact your seller, apologize for not realizing that they were correct, and maybe throw in an “I was hasty in leaving feedback” comment too. I would ask if they would delete or remove the comments they’ve made on the Facebook groups and the Fiesta boards. If they refuse to do it, at least you’ve tried. If you are feeling brave enough, you could respond to those comments, and apologize on the boards. Let them know you were quick to leave feedback, and didn’t really know better. Now with this experience you have realized what you did wrong, and will be a more informed buyer.
Dear eBay Queen:
I received my first return, but I am freaking out because it is a defect! I sold a beautiful vintage long sweater with fringe on eBay. The buyer had it 9 days, and opened return request on eBay. Here’s what the buyer said in the request:
“Doesn’t work or defective
Comments: Hi there. The item (sweater) isn’t exactly defective, but, sadly, it’s intolerably pokey, scratchy and itchy. I’ve tried to wear it, and I just can’t do it – it’s left hives all over my body. I’m not sure what else to select. Thank you so much for sending it well-packaged and in a timely fashion. I love the sweater; I just can’t see myself with welts and hives everywhere. Please let me know how to send it back.”
I didn’t know what to do, so I called eBay TWICE. I was basically told the same thing from both people with the exception of one thing.
CS REP 1 said: Approve the return, have the buyer send it back, refund their money, and call back to get the defect removed.
CS REP 2 said: Message the buyer in the case and give them your return address, and have them send the item back, refund their money, then call eBay and the defect will be removed.
Do you have any advice on which one I should do? The first one I am going to have to pay for the shipping. The second one I won’t. I’m pretty sure that eBay is NOT going to give me my money back for the shipping either. Thanks!
Milly
Dear Milly:
I’ve heard both replies from different eBay Customer Service representatives. The drawback to the first one is you have to pay return shipping. The drawback to the second one, is that it looks like you haven’t responded, and the buyer can escalate the case. Also, if the buyer does not send the item back within the allotted time period, you will not be able to escalate it with option 2.
I have always gone with option 2, and had the buyer send the item back without me paying the return shipping and then called eBay to have them remove the defect. I hope eBay removes your defect!
Strange eBay Item #:281740891585. You can find many unique sweaters on eBay. Depending on the brand, some of them sell pretty high! Chanel 11C-3-3K Bayadere Striped Jeweled Jacket Cardigan Sweater NEW SOLD: $1299.00.