Dear eBay Queen:

I'm a relatively new seller and kind of angry at myself. I would like advice you can give me, please. I sold a buyer a pair of men’s Ralph Lauren khaki shorts for $16.99 including shipping. When the buyer received them, she sent me a message that said, "What is wrong with you? There is no way that these are a men’s 32.  I’m not really a complainer, but there is no way these will fit my husband. I am going to need a refund and if you would like them back I will need you to pay for return shipping."

Since I have only been selling for a few months, I didn’t want to upset my buyer and I really didn’t want to receive negative feedback.  I talked it over with my husband, and we decided the best thing to do is to just refund the buyer and let her keep the item.

It’s been a week, and just like every morning I check to see if she’s left me a negative.  Today, she left me a neutral.  I went to look at her feedback, and I noticed that she has DSR stars, so she must be a seller. When I check to see what she’s selling, I see she has the Ralph Lauren shorts that I sold her, listed for more money than she paid me.  I messaged her and she sent me a message back that says: “You refunded my money and let me keep the shorts.  What did you want me to do with them? They didn’t fit my husband because they are not a 32!  Maybe you’ve learned something from this transaction, and maybe I will make a few bucks from your stupidity. Nothing wrong with that.”

What should I do?

Shania

Dear Shania:

Holy Smokes! That’s one gutsy buyer!  I would not message her or contact her again.  I would contact eBay and let them know about this woman.  I believe what she is doing is completely wrong and she quite possibly could be removed from eBay.  To contact eBay go to: http://ocsnext.ebay.com/ocs/cuhome.  Click on “report a buyer”, and  click on “inappropriate behavior” 

I hope that eBay removes the buyer and your neutral.

Dear eBay Queen:

eBay really helped me with a buyer that went from normal to nuts in about a millisecond!   I sold a really cute Gymboree skirt set to a buyer in New Jersey WAY BACK in January.  On February 10^th, I received the package back in the mail as “unclaimed”.  I messaged the customer that same day, and I never heard back from them.  In my message, I asked if they would like me to send it back, or if they wanted a refund, but I never heard back from her.  Today, I received an angry message from the buyer, demanding that I give her a full refund, and she left me a HORRIBLE negative feedback. I called eBay, and they were really helpful, removed the negative feedback and told us not to worry about refunding them and suggested we block the customer from purchasing from us in the future.  How great is that?

Patricia

Dear Patricia:

This is fantastic news!  I’m so glad eBay saved the day.

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