Category Archives: eBay

Dear eBay Buyers: Stop Putting ‘Return to Sender’ on Returns!

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I’ve been having a huge number of buyers that want to return their item, and instead of printing a return label off of eBay, or the post office, they put the item back in the package I sent to them, and put “Refused” or “Return to Sender” on my package and label.   I think 10 years ago, this worked.  In today’s USPS, it doesn’t work.  Let me show you why.

returntosender1

returntosender2

I send the item to the buyer on December 31st.  She received it January 4th, realized she purchased the wrong size, and put return to sender on my label and sent it back on January 6th.  If you follow the scans for this package, you can see that as of today, January 21st, it has not arrived, and probably won’t.

I know what you are saying..

“Suzie it’s so close to your house! Kansas City Sort Facility is only 70 or so miles from you.”

Here’s why I doubt it will arrive.

returntosender3

Here is another buyer that did the same thing.  It STILL has not cleared the Kansas City Sort Facility.

There are many buyers/sellers complaining about this on the eBay community boards.   eBay requires a buyer to put a new label on the item and will not cover a buyer if they return their item this way.  Check out that policy HERE.

PayPal Credit Card Chargeback is this Normal?

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I was notified that I had a PayPal Chargeback on Friday.  I went to look at the transaction on eBay, and noticed that the item was shipped in October, and the delivery confirmation shows delivered.  I checked and I sent the item to the buyers confirmed address.

I sent the buyer an email:

“Hi, I was just notified by PayPal you did a chargeback on my patches that were sent to you in October.  Can you explain the problem?”

sunflowerbetty

The buyer responded:

“I had major fraud during that time so we had to cancel any orders to flush out legitimate orders. Call me and we can make arrangements.  Betty”

Really? You chargeback EVERYTHING because you want to flush out legitimate orders?  Who does that?  I’ve never done a chargeback.  Is this the common response?  It would seem to me a very dishonest way to handle credit card fraud.

The good news is that PayPal is backing me, and the money is back in my account.

Ahhh… Negatives

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ggneg

It was delivered on 1-14-2016, but that’s not the sellers fault, Love it!

*** here’s a little crazy tidbit.. she left the negative on the 13th. ***

This buyer purchased a large canister from me, and wanted to buy the medium and small, but her offer for the medium and small were almost below my cost.  She paid for the large, and over a 4 day time period I messaged her 4 times asking for her physical address because I could not send this to her PO Box.  She would message me back;

“When are you going to ship this?”

I would message her again, requesting her physical address.  No response.  On the 4th day I sent her a message that said:

“I need your physical address by this evening, or I will refund your money and cancel the transaction.” 

That made something click in her.. and she finally gave it to me.

We sent her item.. and she left a negative.  Fortunately I had documentation, and eBay removed it.

Dear eBay Queen: How Should I Handle a eBay Buyer that Doesn’t Tell the Truth?

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Dear eBay Queen:

I need help! I have a customer that is down-right mean! This customer from hell purchased one of my hand made baby blankets. I’ve been making and selling these on eBay, Etsy and Amazon for the last couple of years. I do sell new housewares to supplement my little craft business. I received the following message from my buyer:

I received my baby blanket. It is a lovely weave, but it is not new. I don’t even believe you made it! The blanket has some issues. There is food splatter on it, and it isn’t exactly 36×36, it’s 36.25 x 36. What do you plan on doing about this?

I responded to her:

Could you send me a photo of the food splatter? I did indeed make this, and it does say approximately 36×36 in my listing. I make these and place them in a Tyvek/plastic shipping bag. They are never around food.

She responds:

No I can’t send a photo, I’ve washed the blanket! Just give me my money back, and I’ll send it back to you. I can’t believe with all the problems you’ve caused me, and with that perfect feedback, you’d demand me to send it back.

I responded back:

I don’t want you to be unhappy with your item – it truly is my pattern, and my work. It is hand made. Usually in a situation like this, I would offer a full refund once the item is sent back. Since you washed the item, and now cannot send me a photo of your complaint I do not know what to do. I’ve read the feedback you’ve left for other sellers, and I feel compelled to tell you that eBay might not be the place for you to buy. You seem to have an issue with every seller you purchase from, and they are all similar. It seems there is food, blood, dirt etc on every item you buy. I’m sorry you are unhappy, but in order for me to refund your money, you’ll need to send it back in its unused condition. Since you’ve washed the item, it’s been used.

She responds:

You obviously don’t have the sense God gave a 4 year old. If you’ve seen my feedback you know what’s going to happen to you. PLUS just for you I’m opening up a PayPal case and an eBay case. You’ll get 2 defects and with my negative feedback I’m giving it will be 3. This is how I will single handedly get rid of all of the bad sellers on eBay. So this is your last chance. Are you going to give me my money back or not?

I didn’t respond to her message, and she has opened a case with eBay, but not one with PayPal yet. I have called eBay and they told me it was my choice to do whatever I wanted. Really? What do you think I should do?

The Worst Seller Ever.

 

Dear Worst:

Your buyer is a bit wacko, “she is going to single handled get rid of bad sellers?” That just leaves me shaking my head.

I checked out your blankets, and read your return policy. I really think your baby blankets and afghans are cute, and reasonably priced. I don’t believe for a second that you sold a blanket with food splatter on it, based on the feedback this woman leaves, which unbelievably, she has said in 12 negative and 8 positive that there was “food spatter” on an item. I’ve been selling and buying for 18 years and have never had that complaint. It is obvious to me she is trying to get something for nothing. I hope when you call eBay that they will see that too.

Your return policy is 30 days. It doesn’t say that the items have to be returned in the same condition or with the tags attached. I don’t know if you will win the Not As Described case because of this. Here’s what I think I would do. I would send a message to the case and say, “I would be happy to refund your money if the item is returned in its unwashed unused condition with my tags attached.” I would then call eBay and ask them if they think her messages are feedback extortion. If they say YES, make sure you get that person’s name and note the time you spoke with them. I would also ask what you should do about the case. If they do not offer any other help, I would wait for the buyer to respond. If she doesn’t respond within 24 hours, I would call eBay again to ask if you have any other options other than accepting the return since your buyer has washed/altered the item. If they do not offer to close the return in you favor, I would accept the return, and wait to get the item back.

If your buyer does not send it back in the 7 day time period call eBay and have the case closed. If they send it back and there is something wrong with it, I would call eBay. I don’t think they will do anything, but you will at least have it on record what she did. The last thing I would do is report this buyer. Report them for feedback extortion; report them for inappropriate returns, and seller abuse.   If she does leave the negative call into eBay to have it removed.

ravensburgpuzzle

Strange eBay Item of the Week: Item #: 221923581696. Over Christmas break, my family has done several puzzles. We’re kind of addicted. I thought it’d be neat to see what puzzles are going for on eBay. While you can find a wide range of prices, this spectacular puzzle was the most expensive!  Ravensburger 17837 New York City Jigsaw Puzzle 32000 Piece NEW Free Shipping SOLD: $1019.00