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Posts Tagged ‘handling returns’

Dear eBay Buyers: Stop Putting ‘Return to Sender’ on Returns!

I’ve been having a huge number of buyers that want to return their item, and instead of printing a return label off of eBay, or the post office, they put the item back in the package I sent to them, and put “Refused” or “Return to Sender” on my package and label.   I think 10 years ago, this worked.  In today’s USPS, it doesn’t work.  Let me show you why.

returntosender1

returntosender2

I send the item to the buyer on December 31st.  She received it January 4th, realized she purchased the wrong size, and put return to sender on my label and sent it back on January 6th.  If you follow the scans for this package, you can see that as of today, January 21st, it has not arrived, and probably won’t.

I know what you are saying..

Suzie it’s so close to your house! Kansas City Sort Facility is only 70 or so miles from you.”

Here’s why I doubt it will arrive.

returntosender3

Here is another buyer that did the same thing.  It STILL has not cleared the Kansas City Sort Facility.

There are many buyers/sellers complaining about this on the eBay community boards.   eBay requires a buyer to put a new label on the item and will not cover a buyer if they return their item this way.  Check out that policy HERE.

September 2018
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