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Posts Tagged ‘post office issues’

Dear eBay Buyers: Stop Putting ‘Return to Sender’ on Returns!

I’ve been having a huge number of buyers that want to return their item, and instead of printing a return label off of eBay, or the post office, they put the item back in the package I sent to them, and put “Refused” or “Return to Sender” on my package and label.   I think 10 years ago, this worked.  In today’s USPS, it doesn’t work.  Let me show you why.

returntosender1

returntosender2

I send the item to the buyer on December 31st.  She received it January 4th, realized she purchased the wrong size, and put return to sender on my label and sent it back on January 6th.  If you follow the scans for this package, you can see that as of today, January 21st, it has not arrived, and probably won’t.

I know what you are saying..

Suzie it’s so close to your house! Kansas City Sort Facility is only 70 or so miles from you.”

Here’s why I doubt it will arrive.

returntosender3

Here is another buyer that did the same thing.  It STILL has not cleared the Kansas City Sort Facility.

There are many buyers/sellers complaining about this on the eBay community boards.   eBay requires a buyer to put a new label on the item and will not cover a buyer if they return their item this way.  Check out that policy HERE.

A Postal Error + 11″ of Snow= a Storm of eBay Cases

Sometime last year eBay made the "opening a case" process so easy that a buyer simply asking where their item is opens a flipping case 🙁  

postalsmoking#1 and I trying to figure out what to do with all these eBay Cases.

Since last Friday my little area of Kansas has had lots of ice and around 11" of snow at the beginning of this week.  On Tuesday our wonderful mail person Sara picked up around 25 packages, took them to my rural post office where they sat because the BIG postal truck never picked them up (because of the snow storm). 

Wednesday morning I woke up to this:

postofficedibacal


FOUR CASES  These buyers all paid for their item after 5:00pm Monday night or Tuesday AM, and they were shipped on Tuesday.  Why on earth would eBay allow them to open a "item not received case" if their item was just paid for and shipped less than 24 hours ago?

When a buyer open's a case the money is taken out of the sellers PayPal account and put on hold until the case is resolved, which can take up to 30 days.  You see the buyer could receive this item, leave positive feedback, and the case is still be opened because *the buyer* hasn't closed it. 🙁  Which I guarantee will happen with these 4 cases and this money.

I responded to each case, it seems the buyers in all those cases followed the tracking numbers of each item, and the last scan said "delivered to Rantoul, Post Office"  which made the buyers think their item was considered "delivered" but not to their house. 

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