Archive for the ‘eBay’ Category
Dear eBay Queen:
I’ve sold off and on for a few years. This year, because I needed a bit more money, I sold through the Christmas Holiday Season. My goodness – it’s like the crazy people have come out of the wood work!
Do you think people are more difficult in January than they are the rest of the year? I sold products this year from March to December. Do you know how many questions I received in that time period? I had four, and one return. I have -0- items listed in January and I wake up every morning with a problem or two!
The two issues I have that are making me nuts right now are:
- Buyer says that they did not receive their package. When I check the tracking they HAVE received it. What should I do?
- The buyer lives in Canada and says the item that they received is not “pink enough”. What does that mean? I have it listed that I do not accept returns on international orders. Am I going to have to accept the return? They opened the return request stating that the item was not described and then in the spot where you can leave message it says “You say this item is pink, but it is not pink enough.”
I also have two people that want to return the item because it doesn’t fit. I want to yell “I DON’T ACCEPT RETURNS!” Do you think that people are figuring out that they overspent for Christmas? And now they need their money back?
I know I have more issues in January than I do any other time of year. They actually have a term for this called “Blue January”. Every third Monday in January is now considered Blue Monday. It’s the day most people start getting their credit card bills from all that overspending they did in December. I like to think of it as Regretful January instead of Blue January.
I completely understand saying you do not accept returns. The issue with that is that eBay doesn’t care. They will force you to accept them, so you might as well accept them on your terms with a smile on your face. Here’s how I would handle those issues you have mentioned above:
- I am assuming the buyer opened an item not received case. Make sure you go to the case and put your tracking information into the case. Then at the top of the page, click on “help and contact” follow the instructions and you’ll be given a phone number to contact eBay. The eBay Customer Service Rep should close the case because it shows the item arrived.
- While you have eBay on the phone, I would ask them to look at this case also. While you will have to accept the return, the buyer opened the case stating it was described correctly, when they didn’t like the color. By asking eBay to step in with this, the buyer will have to pay for the return shipping
If you are going to sell on eBay I think it would be a good idea for you to re-think your return policy.
Dear eBay Queen:
I sold a bracelet, and shipped it out within 24 hours. The buyer gave me a negative feedback for slow shipping time. The item was purchased on the 2nd, I shipped it on the 3rd and they received it on the 5th. Is that really show shipping time?
Is there anything I can do about the negative?
I would call customer support and ask if this qualifies for removal. I have seen them remove feedback like this before, and since you followed the rules and the shipping provider backed you up, it should be removed.
Strange eBay item of the Week: Item #152330968599. This is an unusual piece. If you were a fan of D&D and happen to have one of these lying around, it could be worth some money! TSR Dungeons and Dragons Solid Brass or Solid Bronze Belt Buckle Very Rare SOLD: $600.00.
I purchased this Brio Roller Coaster for #6. I bought it on eBay, and it was oddly enough Fulfilled by Amazon. You might notice the labels that were stuck on the box and that it was not shipped in a shipping box. So when it arrived at my home ANYONE could have seen it on the porch. (If you know what I mean)
Here is my eBay transaction
Here’s the Amazon Fulfillment Services label.
I messaged the seller to let them know how Amazon shipped the item, and it was a gift. I also prefaced it that I knew it wasn’t their fault. You’d think Amazon would know better.
Here are this weeks happenings:
- We sold 2 bras to a buyer that said that one arrived dirty. She wanted to removed the tags and wash the item, and be compensated for her efforts. She had sent photos of the item and I’m not 100% it was even our bra. (no tag or the blue return tag).
We replied to her feedback threat with this:
We asked her to return it, and no reply. I’m waiting on the negative feedback.
2. We had a buyer open a return request stating that the bra was a 34B NOT a 34C as it was listed. I was freaked out about thinking how could I have screwed up this bad?!?!
Buyer says in the return: Doesn’t match description or photos. States: “This is level 3 Clavin Klein. The tag says 34C but it is actually a34B. It is not as describe. Please provide a return shipping label. I would like to return it for a full refund.”
The buyer ships the item back.
And it’s not a 34B. The size tag and hang tag both say 34C. It simply did not fit her because it was a level 3 Push Up Bra.
We message the buyer
She messages me back:
Your listing says it was a 34C
But it is a 34B
Why would you like to challenge a buyer ??
This info is something to help you re list it correctly next time
I message her:
“I have refunded your money less the shipping as you opened the request as not as described when clearly you purchase a push up bra and it did not fit you. Had you opened the return request correctly as “it did not fit” or you “didn’t like it” I would have been willing to pay your shipping because of your honesty.”
She messages me back:
we are not making friends here
so please beware about how you talk to a ebay customer
I am an ebay customer
ebay cares about good reputation and all the buyer’s shopping experiences here
as a seller
it is your obligation on your contract with ebay;
you are 100% responsible to make sure about the info you are putting up on your listing,
must be 100% as correct as what you send out to your buyer
IT IS NOT AS DESCRIBED
you have make up some “reasons” for your not refunding the remaining of what I have paid
I think it would be appropriate for me to consult with an ebay resolution center specialist
based on how you talk here…..
ebay encourages all buyers to objectively reflect their experience with the seller
that is you
I’m waiting to see what this little gem brings me.
3. An item broke in shipping. Check out this one’s wording.
“Hello. I just received today and opened your item. The box is in pristine condition and item was packed carefully with a great deal of bubble wrap. Nevertheless, the item’s rear right leg is completely broken off. This fact is really surprising to me considering the careful wrapping and undamaged box. I do know that most often, items of this kind, when new, are shipped within pre-shaped Styrofoam before boxed. I can fix the item and touch it up, so I am willing to keep the item. However, I wI’ll leave it to you to offer a partial refund, as the item is damaged. I have not provided feedback or contacted Ebay as yet. I am a frequent buyer with a 100% rating, and I have had an outstanding and long relationship with Ebay and Paypal. Almost always I provide 100% feedback to the seller. I do not sell. Items are for my personal collection. Thank you, and I hope to hear from you soon”
She does not want to turn it in for UPS to pick up and receive another one.. she just wants 30% back and to keep it.
Dear eBay Queen:
I just received a return request for a brand new SEALED gift basket. I received the basket after I won it in a local contest. The basket consisted of the usual crackers, and candy. It also had a cutting board, cheese, sausage, sparkling ginger ale and cheese straws. This was factory sealed.
The buyer messages me and said that ”the item was not sealed and that nothing was fresh.”
What do I do? Do I have to accept it? The item was brand new and in mint condition. I took 5 photos and my first photo or gallery photo was the stock photo from the internet and did not have the sealed cellophane on it. BUT of course the items in my basket were sealed in the cellophane individually and then the big cellophane around the whole basket with a bow.
This does sound a bit fishy. I would message the buyer within the returns que, asking them to supply photos of the damage they were talking about, and I would ask them the following questions:
- Did the item arrive with the cellophane intact?
- Are the food items still wrapped and sealed?
- Has the cutting board been used?
Once they send back the photos you’ll know exactly what happened. The large cellophane on the outside could have torn in shipping. If they have eaten or opened the product I would contact eBay and ask them if you would be required to take back an item that has been opened and used.
Dear eBay Queen:
Over Thanksgiving I went shopping at my mother in laws Goodwill and Savers. I’ve always known that she lives in a fantastic neighborhood, but this is the first time I went to her local thrift stores. I picked up several really fantastic things, but I have a few questions regarding how to list them.
- Ralph Lauren Polo Bear Sweater. This sweater is gray and CASHMERE with a bear on it. The problem is that is has ONE small hole right at the seam. I’ve repaired it, and you can not even tell that there was ever a separation at the seam. Am I required to share this with the buyer?
- Ralph Lauren Indian head sweater. This sweater has a small snag on the back by the waist band. What do I say about this?
- Ralph Lauren Purple label collared sweater. Nothing wrong with this. There was a tag attached to the “spare” button that on the inside of the sweater. This is a Ralph Lauren Purple label hang tag. I think this has been worn and washed at least one time. I guess the original owner tied it to the button? Do I call this “new with tags” OR do I call Pre Owned?
Thank in advance for all your help.
I hope that your mother in law lives close enough for you to visit and check those stores out often! Here’s what I would do.
- I think it would be a good idea to say that you repaired it. It is already pre owned, so to show a photo where you stitched the hole, will not detract too much from this popular sweater.
- Just like with the Cashmere Bear sweater, I would show a photo of the snag.
- Since you believe this item is pre owned already, I would say that it comes with the hang tag, but it is not new.
You will never go wrong telling the truth about the item AND showing a photo of the defect. If you were the buyer for this item, how would you want your seller to describe and photograph the item? If you live by that rule, you can’t go wrong when listing on eBay.
Strange eBay Item of the Week: Item #222294381005. If you happen to run across a Ralph Lauren Bear Sweater, it’s probably worth looking into selling it on eBay. They are highly collectible. NWT Vintage Ralph Lauren Polo USA Bear Navy Cotton Sweater 1992 SOLD: $1000.00.