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Dear eBay Queen: I’m Done. How Do I Sell Off Everything?

Dear eBay Queen:

I’ve decided I am done.  I am going to sell off all my product and get out of the business of eBay. This is how I supported myself and my family.  I’m really ticked about the policy changes and all of the negativity that is happening around Good til Cancelled (GTC)   It seems that all I get out of eBay these days are non paying buyers, low-ball offers and stupid returns.  I have a store, and I’ve done nothing but lose money.

I think maybe the best thing for me is to sell everything off and get a real job. Is there anyone that will buy EVERYTHING I have in inventory?  I am on probably 10 Facebook groups and I read the eBay boards.  It doesn’t seem like anyone is doing well on eBay these days.

 

LCC: Denver

 

Dear LCC:

Here are a couple of thoughts I have when it comes to selling off your inventory.

  1. Local auction house.  Depending on how much product you have, you will either take it to them, or they can come and get it.  I would google  “auctions near me” or “local auction houses”.  Most auctioneers will charge you 25% to 40% to sell your items off.
  2. Online auction house.  Here in Kansas we have a couple of people that will sell your product in lots to their online community.
  3. Facebook Group. Maybe one of your Facebook groups will purchase your inventory from you.
  4. Estate Sale. I’m not sure how much stuff you have, but you could contact an estate sale company to see if they would sell your items in their location OR at your home.

What is your inventory like?  Is is product that you would want to buy?  Have you done your research to see if the product you have is priced right and that it is good sellable inventory?

If you have good sellable inventory priced correctly, instead of selling everything off, you should try this:

  1. List one new item or update one listing EVERYDAY.  You should see a change in your sales within a week.
  2. Offer 30 Day free returns.  If you have some heavier items, just offer returns on those.  I was super resistant to have 30 day free returns.  I found out by offering them it changed how buyers open returns and when someone wants to low ball me on a offer,   I simply state: “Since this item has free shipping, and free returns + it is already deeply discounted this is as low as I can go”  That usually turns the offer into a sale.
  3. Free Shipping.  We all know that shipping isn’t free, you have to add it in the price.
  4. Offer 1 day handling time.  Sometimes this really kicks me in the behind, but we know how important it is, so we make the changes in our lives/schedules to meet those goals.
  5. Don’t spend so much time on Facebook/eBay boards.  Depending on the board it can really affect your opinion about yourself and the work you are doing.
  6. Run promotions or use mark down manager.  I am always running a mark down manager sale on a store category, and it changes from  week to week.

Don’t buy into it’s all eBay’s fault.  This is YOUR business.  You are responsible for your inventory, you are responsible for keeping it moving.  eBay is the tool that does that.  I would hate to see you walk away from this business you’ve built.  Remember every good business has ups and downs.  A successful person adapts and changes with the business.

 

 

The Best eBay Return Message

I had a buyer that had 9 business days to send back their return.  I called eBay and they closed the return out.

Today I received this email.

“Hello,  The case to return this item was closed last week.  I’m asking you to please reconsider.  We have had a crazy few weeks, my husband broke his arm and we went on a family vacation for 5 days.  The item was sent back last week.  Please see the photos.  Please reconsider the decision and refund my original form of payment.”

It’s a very kind message.. but the best part of the message is that they sent me proof of the broken arm and a family vacation photo!  This was a good day on eBay!

Dear eBay Queen: Help! I’ve Been Blocked!

 

Dear eBay Queen:

I love to buy items from a certain seller.  I had a small problem with them a few weeks ago, and I just found out when I tried to buy some more items from them that they blocked me.  I don’t know what to do!  I’ve messaged them, and I have not heard back from them.  It’s only been a couple of hours, but I’m worried.

Here are the last two transactions I had with this seller.  I placed a rather large order for 4 different dresses in 4 different sizes.  I wanted to try each size on to see which one fit the best.  As it turns out the medium in one dress fit well and the Large in the other 3 fit well.  I opened a return request for the 12 items, and they accepted the return and I received my money back.

The second transaction was similar, but involved returns on some scarves and a jacket.  I purchase 4 scarves returned 2 and purchased 3 jackets and returned 2.  They accepted my return and I received the money back.

Never have I been rude or mean.  Do you think it’s because of the returns?  They offer free returns doesn’t that mean that it’s ok to return things?

When they message back, I will do anything so that I can buy from their unique eBay store.

 

Melanie R

 

Dear Melanie:

I think it probably has to do with the returns.

You purchased a total of 16 dresses.  You returned 12.  Purchased 4 scarves returned 2 and 3 jackets returned 2.  That’s a total of 16 Return requests opened for you.  When you opened that return request was your reason for return that they didn’t fit? or That you didn’t like the item?  OR was it because the items were not as described?

Since they have free returns, they had to pay return shipping on 16 items.  If the shipping was 5.65 per item that is 90.40 in return shipping fees they paid to have your items returned.

If you opened any of those returns for a reason other than “it didn’t fit” or “changed mind”  The seller received an invisible to you strike because your returns were due to the fault of the seller.  If you did that, not only did they pay almost 100.00 in return shipping, BUT they also could have their eBay metrics skewed by your returns.  When a seller receives high “faulty” returns they are charged more by eBay in their final value fees.

I don’t know how to make the seller accept sales from you.  I would be honest and let them know that you did not realize by opening that many requests could hurt their eBay account and bank account.  I might tell them if they let you buy again that you will not open return requests like that, you’ll go through them personally and send the items back in one box.

 

Update: Can You Guess What I Did Wrong?

I posted a LLOONGGG blog about an error I made writing an eBay customer.  The buyer received their money back.. and left me this lovely email.

 

Ahh. One of the simple joys of eBay.

April 2020
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