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Posts Tagged ‘eBay returns’

eBay Returns: When the Buyer Tries to Sell the Item in a Garage Sale First

I received a return  where the buyer left this on the packing of the product.

 

 

I guess she tried to sell it in her garage sale first? I’ve sold on eBay 22 years.  I’ve never had anything quite so crazy. If you are new to eBay, you should know this is the exception, not the norm.

Opening a Return Warning Message on eBay

 

Saturday I went to open a return and received an odd message.  I selected arrived damaged and received the following message:

“We have observed returns or other buying activity that did not follow the Abusive Buyer Policy.  Your future buying activity must follow this policy or you could lose your ability to return items on eBay.”

 

I’ve had ONE return in 2020 and O returns in 2019.  I filled out the form and an eBay Concierge customer service person helped me.  They could not find a reason, and transferred me to a different area.  I was on the phone for another 5-10 min and they could not figure out why I received that message.

 

I thought it might be interesting to you to see it.

 

 

 

How To Not Send a Return Back.

It’s hard to tell, but this is glass vase, wrapped in a piece of  B Flute held together by masking tape  with 2 forever stamps on it.  Just in case you were wondering the vase arrived broken.

 

This might look like a sack lunch (and it is) Inside is a WORN lace tank top.  The buyer has used it, and it no longer fits.  For some reason thought the best way to send it back would be packed in a paper lunch bag, sealed with scotch tape and 1 forever stamp on the front.

 

Please do not send your returns back like this.

The Best eBay Return Message

I had a buyer that had 9 business days to send back their return.  I called eBay and they closed the return out.

Today I received this email.

“Hello,  The case to return this item was closed last week.  I’m asking you to please reconsider.  We have had a crazy few weeks, my husband broke his arm and we went on a family vacation for 5 days.  The item was sent back last week.  Please see the photos.  Please reconsider the decision and refund my original form of payment.”

It’s a very kind message.. but the best part of the message is that they sent me proof of the broken arm and a family vacation photo!  This was a good day on eBay!

August 2020
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