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Posts Tagged ‘PayPal disputes’

A Case is Closed on eBay and AGAIN Opened on PayPal

Sometimes I feel like a buyer maybe trying to get something free.  It doesn’t happen very often.  Maybe once every 200 items.

This week I received a message from a buyer saying their item smelled and had deodorant on it.  I apologized, and told them I would be happy to refund once the item was sent back.

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Read from the bottom up.

I sent this message:

Hi, I’m so sorry I don’t give partial refunds. I do give full refunds for an item that is returned in the condition sent with the tags attached. If it is hot and the bag that the item is shipped in sits in the heat/sun the bag makes a funny chemical smell. Once again I am so sorry the item is not what you expected.

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I contacted eBay customer support and they recommended that I ask her to open a return request.

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She opened the request, and  I called eBay.

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eBay closed the request because the buyer had altered the item by washing it and removing the tags.  Guess what she did?  She opened a PayPal claim.

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Now I’m waiting for PayPal to handle the claim.  How do you think it will end?

45 Day eBay Return & PayPal Dispute

Way back on April 20th I sold and item to a buyer.  The buyer paid, and I shipped it the same day. pg28paypalcase5

Saturday June 11, I received a return request stating that the item didn’t fit her.  I called eBay and asked “If I was required to accept a return on an item that the buyer purchase 50 days ago.”  eBay closed the case in my favor.

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If you review the comments, you’ll see the buyers reason for return. “Hi there This item is the correct size, however it did not give me the support needed.  I usually don’t like to give sellers on eBay a hard time, but the bra is no use to me this time.  Can I still return this item? Sorry for the inconvenience.”

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The buyers reason for return here? Not as described.

Sunday I receive a message stating that the buyer opened a PayPal claim that for “Significantly Not As Described”  How can this item go from “it doesn’t fit” to “not as described”?  ALSO  the case was escalated IMMEDIATELY.  No chance for the buyer and I to communicate.

What do you think is going to happen?

What is Wrong With Humans These Days.. or eBay Buyers Can Be a Pain in the Patootie..

 

                                                                                                
                                                                                                This is how I feel..

I’ve been putting off my blogging today, because I’ve just had the urge to be sarcastic and rude most of the day.  Why you ask?  If you sell on eBay you know why..  come on.. take a guess.. it starts with a B and ends in R.  IT’s a BUYER.. Now if you are a Buyer, please don’t think this is about you, unless of course it is, then well, change your ways!

So the day started out pretty good.. and then I received the email that puts a fear into most seller’s hearts…

Subject: New Significantly Not as Described Dispute: Case #PP-000-00-000

 

Dear Dumb Seller, (that’s me)

 

This BUYER has opened a dispute for the payment made on Mar 21, 2009

indicating that the item they received did not match the original

description.

 

THIS BUYER has requested a $12.99 USD refund.


                                                                                
Now.. I know I should not be upset over $12.99.. and really I am not.  It’s what this buyer who has 3548 feedback ) said in the dispute. ** a little side note.. the "buyer" was also a Seller.. of the SAME item she bought from me**

She told PayPal this item was "not as described" and that she has given me ample time to resolve the problem.  HA.. She hasn’t even EMAILED me to tell me there was a problem!  Had she emailed.. we wouldn’t be having this blog.  It’s the fact she lied about contacting me (to make me look like a schmoe with PayPal), and kept the item almost 2 weeks.

I know that I won’t win in this situation AT ALL… No matter what happens, I will lose this dispute. I don’t want a buyer to be unhappy.  I want them to like their product.  I just don’t like being lied about.. by someone that knows better.  I will gracously take the item back and block the snarky hag from my auctions

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