I sold an item that I listed as damaged. It was in the the title, description, and item specifics. I even had a photo of the damage. The item retailed for 72.00, and I had it listed for 13.00 with free shipping because of the damage. The damage was to the side seam of the item. It needed to be repaired or re-sewn. The buyer messaged me right after they purchased and asked if I would send their item immediately because they wanted to repair it for a gift. (We did)
I received this message below from the customer after they received it.
The buyer wants me to give them a partial refund or discount because of the repair. I immediately saw they had 47K feedback and went to see what they sell and checkout their feedback.
I thought it was pretty funny that one of their negatives was “shirt was torn, the seller did not want to pay damages”.
If you are wondering what I said to the buyer? “I am so sorry this was not what you expected. We do have 30 day free returns if you’d like to return this item.”
Have you experienced anything like this?