Tag Archives: SNAD

Not As Described Returns from other Sellers.

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Today I was pretty shocked a buyer that is also a Top Rated Seller opened an exchange request on eBay, and asked me to send their new item to a different address in a different state.  What was so shocking?  They had sent several emails last week telling me that these shoes were too big.  I made sure to tell her we offer free returns, and to select “didn’t fit”.  Low and behold, she opens it as an exchange, and says that the item is not as described.

The buyer is a Top Rated Seller and does not offer free returns… and apparently has the patience of a toddler.

 

She open an exchange @ 2:30pm and stated:

Reason for return: Doesn’t match description or photos
Comments: I need a 7.5 and if they don t come in half sizes I need a 7. Thanks! (insert name and address here.) I am in-between homes so please make sure the new pair go to my address listed and  NOT address you shipped the first pair too.  Thanks

 

She sent this message @3:18pm

I need a label immediately. If you want I can return these and just reorder. Thanks

Another at 4:30

I need a label immediately. 

Another at 5:10

I need this label NOW to send this back!  I am traveling soon and I want to return this!

I responded @ 5:30

I have approved the request, and sent a label.

I noticed you did not open it for fit. Can you explain why as a seller yourself you would open a return as not as described when clearly you stated they were too big?

Her response: 

You know what, I am becoming increasing more tired of with your lackluster service and basic BS. Your customer service is awful. Just send a return label and we can be done with this. This is NOT about me as a seller buy YOU as a seller. I am still waiting for your label.  You are just awful. And who the heck are you to question me?

My response:

I’m sorry you feel that way.  Since you said they were too big, the proper thing to select would be a return for fit.  We offer free returns, so no matter what you select, you will get a free return label.  I thought maybe you selected it in error, since you are a Top Rated Seller yourself; I believed you would know what happens when a seller is accused of sending items that are not as described.  eBay will put a mark against their account. I could not imagine that you would want that to happen to a fellow seller.

That Time I Got a Hex Put On Me.

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A couple of weeks ago I had a buyer upset that an item they purchase went on sale.  She wanted a partial refund OR wanted to return it and purchase it at the sale price.   We have a public rule that states “we do not give refunds on previous non-sale orders.”  I offered a full refund once the item was sent back.

(I know that it would be easier to give a partial refund.  This is not my account, and I follow the rules that have been set forth for me.)

Of course she could not just accept the label and send the item back.  Instead she opened a return request, then a PayPal request.  The return request was closed because you can’t have 2 requests opened at the same time for the same item.

She made some feedback threats on this item and on the other items she had purchased.  She left a message for me saying she was a “practicing witch and was going to put a hex on me”.  At this point I was not too worried but I blocked her from purchasing from us again.

She sent several messages through PayPal not wanting to send the item back. Time was dwindling and she ended up sending it.  When it arrived she was refunded.

Here comes the good part:

She systematically opened a SNAD return request on eBay and left a negative for each item that she purchased before that original non-sale item that she bought.

FOUR of them.

FOUR negatives and 4 open SNAD claims. She also put bad reviews on the company’s Facebook, website  and several other complaint sites.

Each return has a special note for me.

The notes are custom written for me and because they lack kind words and grammar, I probably should not post them here.  But I can tell you one of them said; “I am a retired person of great wealth. You are missing out on my purchases.  There are other sellers out there, I will buy from them.”

Please do.

Did the Hex work? Who can say? eBay removed the negatives, and a this point I’m glad to move on from this bizarre experience.  What is you most bizarre eBay experience?