Tag Archives: help with ebay

Partial Refund Irony

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I sold an item that I listed as damaged.  It was in the the title, description, and item specifics.  I even had a photo of the damage.  The item retailed for 72.00, and I had it listed for 13.00 with free shipping because of the damage.   The damage was to the side seam of the item.  It needed to be repaired or re-sewn.  The buyer messaged me right after they purchased and asked if I would send their item immediately because they wanted to repair it for a gift.  (We did)

I received this message below from the customer after they received it.

The buyer wants me to give them a partial refund or discount because of the repair.    I immediately saw they had 47K feedback and went to see what they sell and checkout their feedback.

I thought it was pretty funny that one of their negatives was “shirt was torn, the seller did not want to pay damages”.

 

If you are wondering what I said to the buyer?  “I am so sorry this was not what you expected.  We do have 30 day free returns if you’d like to return this item.”

 

Have you experienced anything like this?

 

Dear eBay Queen: Is There Such A Thing As An eBay Friend?

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Dear eBay Queen:

I really need someone that I can talk to about my eBay success’ and problems.  Is there such a thing?  Where can I find one?  I sometimes just feel a little isolated doing what I do.

RTT, Oklahoma

Dear RTT:

I have a few really good eBay friends.  I met most of them on Yahoo groups ( a billion years ago).  Yahoo groups have gone out with the times, but Facebook groups are kind of the same now.  There are so many Facebook groups you can join relating to eBay.  Here are a few that I love (in no particular order)

You can also try the eBay boards, or even a local meet up group.

I met one of my best friends at a local auction house.  She would bid against me on what seems like every item I would try to buy!  We’ve known each other about 18 years.  She is the one I call when I need help loading my car, or when I want to tell some crazy story about being hexed on eBay. 😉  If you can find a friend like Tammy I would recommend one.

The one draw back I can think to having an eBay friend.. is you want to make sure they won’t give out your eBay secrets or maybe your “eBay fishing hole”.  I hope you find your Tammy!

 

eBay: My Week in Review: December 11th

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Here are a few of the weird.. Unusual things that happened to me on eBay this week.

1.

vtcyahoocom

This buyer wanted to return their item.  We sent them a return label, and they returned it, BUT did not realized that I refunded their money.  I TRIED to send them a message, but eBay would not allow it to go through.  Do you see why?  The buyer eBay user id is: nameyahoocom.  eBay thinks their USER ID is an email address, so the message can not go through.  When I contacted eBay about it, they give me this crazy backwards way to send the buyer a message.  Uh.. how about tell the buyer to change their user id.

2. The buyer purchased a necklace and earring set.  The next day messaged and said that eBay told her she could return the item because she forgot to use her eBay coupon. She then purchase ANOTHER item uses the coupon and opens a return request for the first item.

vtcbetterprice

3.   I sold a bra that I put the wrong style number in the title, but the right one in the listing.  I messaged the buyer and she said she wanted a refund.  We cancelled the transaction.  She messaged us back and decided she DID want that item.  We relisted the bra she bought it and we mailed it to her.  She received it and called me 4 times in  24 hours.  She said the bra was not as described. She said it was not a “razorback” bra.  I asked for a photo, she refused.  I approved the return request.  I received the item back and it wasn’t a “razorback” but it was a racerback as described.  I refunded her money and she left 2 negatives.

humpv3

We called her on the phone, and asked her if there was ANYTHING we could do to make this better for her.  She stated.  “I make $250.00 an hour.  You’ve wasted 30 minutes of my time.  You want to pay me for my time?  You people deserve my comments and you obviously have a lesson you need to learn here”  We thanked her for her time (see what I did there) and hung up. I emailed her the next day and she stated that I never apologized to her.  If I did she would have removed the negatives.  So I sent her screen shots of both of our messages where we apologized…  I haven’t heard back from her; but that’s kind of how bullies are right?

That made me curious on what this chick does for a living.. so I googled her name.  She apparently is a Human Resources expert, and has written a book. You want to guess the name of her book?

Clueless Emperors: How to Overcome Problem People and Not Be One Yourself

She even DEFINES what a clueless emperor is.

humpv5

Ha! People who suck the life out of you!

Her book even has a section about feedback.

humv6

I hope you see the irony here..

The negatives were removed because they were attached to the wrong items.  She put the cancel feedback on the one that was not cancelled AND put the photo feedback on the one that was cancelled.

4. Sporadically when a buyer wants to return an item instead of being able to have eBay send the label it’s giving me this page.

vtcreturnlabel

I’ve called eBay about this, and they have no idea why it’s doing this.  Do you have any guesses?

Dear eBay Queen: This Seller is Mad I Sold His Item for More Money!

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Dear eBay Queen:

I feel horrible! I am guilty of eBay arbitrage.  Quite frankly, I’ll sell anything. I like to search for things that are mis-marked or spelled wrong, specifically in dinnerware, flatware, crystal and glassware.   At the end of May, I purchased a set of flatware that was not marked correctly.  The seller did not have the pattern name, and only had one picture of the large flatware lot.  I purchased it for his asking price of 29.99 with 12.99 shipping.  I received it in the mail, washed it, and relisted it with its proper pattern name and 5 photos.  I sold the set for over $200.00.  The seller I purchased it from sent me several messages while I had it listed, and was not happy that I was selling it for more than I paid.

“Why do you think it’s ok to rob me of my livelihood?  It’s people like you that give eBay a bad name.  I’m going to start watching you, and report you for what you are doing!”

I did not respond to his message.  I did leave him positive feedback that said: “Perfect as described! Fast shipping!”

He left me a positive (because that was all he could leave) with a negative wording.  “Seller beware bad for eBay community Cheats Steals Avoid”

I contacted eBay about this, and they removed the feedback.  I went back last week and I see that he has been suspended!  I really feel bad for him.  I think I was the reason he was suspended.  I contacted eBay and they would not confirm that is what they did, but they said he COULD have been suspended for that reason.  Do you think I should send a message to his email and apologize?  I never wanted to have this guy suspended.  I just called in because I didn’t think that feedback was fair.  What would you do?

SG

Dear SG:

Holy Smokes!  Every seller should profit from what they sell.  If they don’t, they are not doing it right. This seller set his price, and you paid what he asked.  I’m not sure why he is mad at you!   I would feel bad if someone was suspended too, but it’s not your fault.  They broke the rules.

I’m sure this kind of thing has happened to most sellers on eBay.  If you are not selling something you specialize in, then chances are you might be putting a low price on the item.  When I am selling something I don’t know much about, I do some research on it, or I put a price I would be happy with selling it for, and let it ride.  I’ve seen plenty of people get bent out of shape for this kind of thing on a Facebook group I’m in, and even at garage sales.  I had someone refuse to sell something to me at a garage sale a couple of years ago because she knew I would resell it for more money.

I wouldn’t give this suspension a second thought. This is your seller’s fault for not figuring out the pattern name, and only having one picture. If he contacts you again, I would message eBay.

 

Dear eBay Queen:

I sell vintage post cards and other paper collectibles.  I just had a buyer ask if I combine shipping.  I said yes.  They sent message back and want to know if I give a shipping discount.  I told them I wasn’t sure what they meant, but I charge exact shipping charges.  Then I get a kind of rude, condescending message TELLING ME how to ship the product and how much it should cost.  I guess I’m just in a bad mood, but I really want to block this buyer, and tell them to go away.  What should I do? Oh, and did I mention they sell too?

 

Vintage Paper Seller

 

Dear Vintage:

What is your gut telling you to do?  Have you reviewed the feedback they leave people? If they leave lots of negative feedback, I would probably block them.  If not, I would ask them which items they are interested in and give them a shipping quote.

 ebayjuly4thpin

 

Strange eBay Item of the Week: Item #381641067121.  Costume jewelry is always interesting. Here, we have a piece from (as noted by the seller,) “the flashy, not trashy” Lunch at the Ritz Company. Very cute and  patriotic! July 4th Lunch at the Ritz Fireworks Pin Brooch Pendant Charms Crystal SOLD: $159.95.