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Posts Tagged ‘help with ebay’

Why eBay Should Allow US to See What a Buyer Purchases…

Once upon a time on eBay… I was able to see what buyers were bidding and buying .  I didn’t really use this to be a nosy person, more to see if they might be scamming me or trying to get something for nothing.

Example 1:

I had a buyer want to return a black cat cookie jar.  When I received it back, it was not the cookie jar I sent them, but a similar style, and a OWL.  I went and looked at their purchase history, I see they purchase the cat from me, a cat from someone else and an owl.  I messaged them and they apologized and told me they confused their purchases.  They paid to send the owl back, and it was over.  If that happened on eBay today, I’d have no proof to show the buyer what they did.

Example 2:

A buyer messaged me told me the silverware I sent was not in the wood box as shown, and it was 8 pieces short.  I was able to look up what they purchased, remind them they bought silverware from someone else, and then let them know that *my* item hadn’t even arrived yet.

I recently found Watch Count.

If you’ve not checked out this service.. you should.  It really helped me out with a buyer that thought I should finance their lace underwear for 30days.

mrsbspHello, Mrs. B here IF?? I Bid on these Persay? & Win them as well???? would you be willing to Wait for Payment on Nov 18th when My ss check comes in?? So Please!!!! let ME know either way ASAP!!!! Thanks Mrs BPs!! I would LOVE to have them.

I thought this was odd.  The underwear were under 10.00, so I went to check out their WATCH COUNT to see what they’ve bid on… Turns out they seem to be bidding on quite a bit.

mrsbsp6

 mrsbsp7

They’ve bid on 33 items and paid as much as 33.00 for a pair of underwear.  They also like baby blankets….  I didn’t want to be rude, but I also didn’t want to be taken advantage of, so I thought I’ll just let them know I can not wait from mid October to November 18th for payment.

mrsbsp2

I responded with “I don’t know that I can wait a month for payment.”

I thought it would be best to not point out that they were still actively buying things without any money AND that social security checks come out on the first of the month.

mrsbsp4They responded with “thanks anyway i changed my mind i don’t want them now i’ii look somewhere elese alot cheaiper at that.”

So this kind of annoyed me.. I mean, don’t insult me by telling me you can buy “somewhere elese” lace panties  “cheaiper”so I responded with:

mrsbsp3I did a little checking, and it appears that all SS checks go out on the first.  eBay is not a layaway program.  I went and looked at your buying records, and see that you have enough money now to buy things… I see that “Mrs” B buys a lot of lace underwear and baby blankets.

I wish you much luck in the future.

They responded with..

mrsbsp5“WHY ?????? don’t you mind your own Dm’n BUSSINEss & DROP DEAD TOO AND KISS MY you know what !!!!!!!!”

You think that “Mrs” B means his lace covered “you know what”?

Dear eBay Queen: A Blocked Buyer is Threatening to Bombard Me with Negatives

Dear eBay Queen:

I’m not sure what to do about this. I had a potential buyer message me and tell me that they tried to buy a pair of shoes from me, and they were told *I* as a seller would not sell to them. I wasn’t sure what they were talking about, and I went did a bit of research, and figured out that I blocked them a couple of years ago, for leaving me a negative feedback. I messaged them and said the following:

“Thank you for letting me know you were unable to bid. I did some research, and I see that you left me a negative feedback on April 21, 2013 regarding a pair of shoes that you bought. The feedback stated ‘Took 5 days to arrive. Won’t refund Shipping.’ I sent you an email and asked if you would be willing to remove the negative, because I sent your shoes in less than 24 hours of your payment. You responded that you ‘would not unless I refunded your money and let you keep the shoes.’ I was unable to do that, so I kept the negative, and blocked you.

Today I reviewed the feedback you leave other people on Toolhaus. I see that you still have an issue leaving negative feedback for unsuspecting sellers. At this time I am really not interested in selling to a person that gives negatives so freely. Thank you for your interest.”

I guess that was the wrong thing to do, because that made this person FREAK OUT. She sent me back a crazy email that says:

“Oh, REALLY? So now you get to decide if I can buy on eBay? What is the world coming to these days? Who died and made you the eBay Queen? It’s a good thing you don’t know who I really am! I can get my friends to buy your crappy shoes and lame gifts and see if their experience is good. And before you send me a message about how I can’t do it, Just Wait.”

I guess I should not have responded to this lady. Who knew she would react that way? I’ve contacted Seller Support about this, is there anything else I should do?

Linda P.
Dear Linda:

Well, normally I would tell you to message her back and explain to her that you are NOT the eBay Queen, but you know who is ;). With this lady I would not respond. If you have contacted eBay support by phone, I would say that is all you really can do.

I hope that she does not follow through with her threats, and if she does, eBay handles it swiftly.

 

Dear eBay Queen:

I’m really frustrated. I bid on a cute leather jacket with fringe, and 2 days later I found the same jacket in the color I really wanted. It had a buy it now, so I bought it. I told the first seller that I no longer wanted their jacket, and they told me I needed to cancel my bid. I thought it was enough that I told them, so I didn’t do it. Well, come to find out they have filed a non-paying bidder against me. I’m pretty ticked about this. I called eBay, and they told me I would need to pay for the item, or work it out with my seller. I DON’T WANT THE ITEM! Why do I have to do work it with the seller? Just re-list it. Is there something I can say to this seller that will keep me from getting a strike against my account?

 

GLD

Dear GLD:

eBay is really the final authority on this. If you haven’t messaged the seller yet, it wouldn’t hurt to message them and ask if they would cancel it. The worse thing they can do is say no.

 

 

Strange eBay Item of the Week: Item #371384898461. You can find very unique pieces of jewelry if you look on eBay. I found these just by searching for pearl earrings. Designer Trianon 18K Yellow Gold Carved Shell Turquoise Pearl Earrings SOLD: $2698.98.

 

Dear eBay Queen: Listing Restrictions are Ruining My Life!

Dear eBay Queen:

I am so frustrated! I’ve been selling for a year now and I still am only able to list 200 things a month. WHY is eBay doing this to me? What can I do to get it increased? Why do they have these listing restrictions? My mother said I could use her account, because she does not have any restrictions. I don’t think that is right. I want to build this business on my own, but how can I do it if I can only list 200 items a month?

Here are some of my stats:

  • Feedback is 100%
  • Sell through rate 62%
  • Handling time 1 day
  • I’m a Top Rated Seller
  • Stars are 4.9, 5.0, 5.0, 5.0
  • I offer free shipping

What can I do? Any advice would be appreciated. I have a ton of stuff here to sell, and I just want to list it!

HRG

Dear HRG:

I am so fortunate that I was grandfathered into these restrictions that were put on new sellers in the last few years. I have several friends that are, and I completely understand your frustration. Your numbers look good. I would suggest you call eBay and ask to have your restrictions either removed or asked to have your listings up’d. I’ve heard that you can only do this once a year, but I know of others that have done it a couple of times a year.

I probably would not use my mom’s account, unless I was selling HER items for her. I hope eBay removes these listing restrictions.

Dear eBay Queen:

I am selling a Ralph Lauren women’s suit. The suit is brand new with tags. It is a very pretty blue. I took your advice from a long time ago and included 3 primary color crayons in one of the photos next to the fabric to show the color. I received this question in a message on eBay.

“Hello from New Jersey! I love your suit. I have one just like it in a pale pink. I want to buy it, but I have a few questions.

You say this is new with tags, but I don’t see the extra button tag, that Ralph Lauren clothing comes with. Does your item come with the extra button?

Your pictures are lovely, but they seem to make a weird wash over the suit. What color of blue do you think this is? Is it a light blue, a deep ocean blue, or navy?   I saw this suit a Macy’s, but it was almost a denim blue. So the 2nd photo you have in your listing makes it look like the pants are a different color than the jacket. Are they the same color? Do you know why this looks different? It’s hard to tell by your photos. I know from experience that its hard to get a good photo.  

You said that the size tag has a ¼ inch cut. When I look at your pictures, I can’t figure out why this item would have a cut and a mark through on the label.

The pants look like they have a slight flair from the knee. Do you think you could measure the knee? And across the upper back of the jacket? I have very wide shoulders.

I hate to ask this, and I don’t want to offend you, but has this been around animals or cigar/cigarette smoke?”

Should I answer all this? What if she buys it, and then wants to return it because I didn’t answer SOMETHING the way she wanted? UGH! I really don’t like this lady. Should I block her?

TPS

Dear TPS:

Well, she certainly asks a lot of questions doesn’t she? Have you looked at the feedback this woman leaves other sellers? I would check that out before I would block her.  She could be a person that has had a couple of bad sellers that didn’t describe the item correctly, which has led her to be overly cautious.

I don’t think anything she has asked has been malicious, I think she’s probably just a chatty eBayer.

 ebayweddingtopper

Strange eBay item of the Week: Item #:271923061672 They say getting married is expensive. I’m pretty sure this is one of the most expensive wedding cake toppers I’ve ever seen. Check out this Montana Silversmith Just Hitched Western Wedding Cake Topper on Tractor. SOLD:$430.00

eBay Queen: I’m Being Stalked On eBay! I’m Not Selling Stolen Items!

Dear eBay Queen:

I am flipping out! Friday evening, I received a message from a person that I assumed had bought something from me, but after closer inspection they had not.

“I just wanted you to know that I’ve been looking at your items, and I believe they were stolen from my partner and mine’s home.  I’m not saying you are a thief, but quite possibly you bought them from a thief.  I have attached photos from the stuff I have missing.  I hope that you will return them to me as soon as possible.”

I responded:

“Thank you for your email, I purchased most of the items in question from Goodwill and a few different garage sales.  I am sorry your items were stolen. I don’t think I have any of your items.”

The lady messaged this back to me:

“Well, I can see you want to play dirty pool.  I will be contacting the Emporia Police straight away.  I did a bit of research on you and the things you are selling.  I have sent a message to eBay to let them know you either steal merchandise, OR you are buying stolen merchandise.  You should be ashamed of yourself!  I’ve worked long and hard for my things.  It is not fair that you’ve come along to steal them!  I will not take this laying down!  You will pay for your actions.”

I have called the Emporia, Kansas police, and they all but laughed at me.  They were not mean, but they pretty much told me the person was a loon.  The police did not have any record of this person being robbed.  Over the weekend the woman contacted me through Facebook and my Youtube eBay online vlog.  My mother and sister instant messaged me because this woman sent them a message on Facebook. I contacted our local police and they said there was not much they could do about it. This is my family’s ONLY source of income.  My mom and sister messaged the woman back and said they didn’t know her and then blocked her.  I messaged her and asked her to give me a list of things that were stolen.  She sent me a message back and WANTS to COME TO MY HOUSE!  I declined, and told her that I have the receipts from Goodwill, TJ Maxx, and 2 antique stores for 90% of the items she has said were stolen. I offered to make copies and send them to the Emporia Police in care of her name.  She sent me a long list of profanities.

What should I do? Do you think I should contact eBay?   I just want to sit down and cry!  My mother is now calling 2 and 3 times a day freaking out over everything.  What should I do?

 

Freaked Out

 

Dear Freaked:

Oh my goodness! You’ve come across a real winner there!  Since you have all or most of your receipts for the items, I think I would scan the receipts in and load them onto the eBay message you were sent by the person.  In this receipts message I would say something like this:

I am very sorry that you and your partner were robbed, I can assure you that I did not have any part in it.  I have contacted the Emporia Police, and offered copies of my receipts. They told me they did not need the receipts, because they did not have any record of __insert the person’s name__ being robbed.  Since the police did not want my receipts, I have attached scans of them to this message.  I hope that you do receive your items back, and once again I am sorry this has happened to you.”

I would not, under any circumstances meet this person at your home, or really anywhere but the police station.  It is completely up to you if you want to contact eBay.  I probably would, just so that I could report this buyer.  Make sure that you refer them to the message where you have uploaded proof of your purchases.

 shuttlelooms

Strange eBay Item of the Week: Item #:181703816330. While setting up our church rummage sale, I came across one of these. It’s interesting watching people come up with an explanation for what it might be. Lot of 7 Vintage 16 Loom Boat Shuttles Wood w/ Cop Skewer Bobbins 2 Eye Feed  SOLD: $59.99.

 

 

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