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Posts Tagged ‘negative feedback’

Dear eBay Queen: This Seller is Mad I Sold His Item for More Money!

Dear eBay Queen:

I feel horrible! I am guilty of eBay arbitrage.  Quite frankly, I’ll sell anything. I like to search for things that are mis-marked or spelled wrong, specifically in dinnerware, flatware, crystal and glassware.   At the end of May, I purchased a set of flatware that was not marked correctly.  The seller did not have the pattern name, and only had one picture of the large flatware lot.  I purchased it for his asking price of 29.99 with 12.99 shipping.  I received it in the mail, washed it, and relisted it with its proper pattern name and 5 photos.  I sold the set for over $200.00.  The seller I purchased it from sent me several messages while I had it listed, and was not happy that I was selling it for more than I paid.

“Why do you think it’s ok to rob me of my livelihood?  It’s people like you that give eBay a bad name.  I’m going to start watching you, and report you for what you are doing!”

I did not respond to his message.  I did leave him positive feedback that said: “Perfect as described! Fast shipping!”

He left me a positive (because that was all he could leave) with a negative wording.  “Seller beware bad for eBay community Cheats Steals Avoid”

I contacted eBay about this, and they removed the feedback.  I went back last week and I see that he has been suspended!  I really feel bad for him.  I think I was the reason he was suspended.  I contacted eBay and they would not confirm that is what they did, but they said he COULD have been suspended for that reason.  Do you think I should send a message to his email and apologize?  I never wanted to have this guy suspended.  I just called in because I didn’t think that feedback was fair.  What would you do?

SG

Dear SG:

Holy Smokes!  Every seller should profit from what they sell.  If they don’t, they are not doing it right. This seller set his price, and you paid what he asked.  I’m not sure why he is mad at you!   I would feel bad if someone was suspended too, but it’s not your fault.  They broke the rules.

I’m sure this kind of thing has happened to most sellers on eBay.  If you are not selling something you specialize in, then chances are you might be putting a low price on the item.  When I am selling something I don’t know much about, I do some research on it, or I put a price I would be happy with selling it for, and let it ride.  I’ve seen plenty of people get bent out of shape for this kind of thing on a Facebook group I’m in, and even at garage sales.  I had someone refuse to sell something to me at a garage sale a couple of years ago because she knew I would resell it for more money.

I wouldn’t give this suspension a second thought. This is your seller’s fault for not figuring out the pattern name, and only having one picture. If he contacts you again, I would message eBay.

 

Dear eBay Queen:

I sell vintage post cards and other paper collectibles.  I just had a buyer ask if I combine shipping.  I said yes.  They sent message back and want to know if I give a shipping discount.  I told them I wasn’t sure what they meant, but I charge exact shipping charges.  Then I get a kind of rude, condescending message TELLING ME how to ship the product and how much it should cost.  I guess I’m just in a bad mood, but I really want to block this buyer, and tell them to go away.  What should I do? Oh, and did I mention they sell too?

 

Vintage Paper Seller

 

Dear Vintage:

What is your gut telling you to do?  Have you reviewed the feedback they leave people? If they leave lots of negative feedback, I would probably block them.  If not, I would ask them which items they are interested in and give them a shipping quote.

 ebayjuly4thpin

 

Strange eBay Item of the Week: Item #381641067121.  Costume jewelry is always interesting. Here, we have a piece from (as noted by the seller,) “the flashy, not trashy” Lunch at the Ritz Company. Very cute and  patriotic! July 4th Lunch at the Ritz Fireworks Pin Brooch Pendant Charms Crystal SOLD: $159.95.

 

 

Ahhh… Negatives

ggneg

It was delivered on 1-14-2016, but that’s not the sellers fault, Love it!

*** here’s a little crazy tidbit.. she left the negative on the 13th. ***

This buyer purchased a large canister from me, and wanted to buy the medium and small, but her offer for the medium and small were almost below my cost.  She paid for the large, and over a 4 day time period I messaged her 4 times asking for her physical address because I could not send this to her PO Box.  She would message me back;

When are you going to ship this?”

I would message her again, requesting her physical address.  No response.  On the 4th day I sent her a message that said:

“I need your physical address by this evening, or I will refund your money and cancel the transaction.” 

That made something click in her.. and she finally gave it to me.

We sent her item.. and she left a negative.  Fortunately I had documentation, and eBay removed it.

Dear eBay Queen: My Seller Blocked Me on eBay & On Social Media!

Dear eBay Queen:

I’m pretty upset with a seller that I purchased something from on eBay. I purchased what I thought was vintage Homer Laughlin Fiesta Ware. It was not vintage – it was the new in the box dishes set! I gave the seller a negative, and come to find out they have left messages about me on different eBay Facebook groups, and on the Fiesta boards I frequent. I’m really ticked off about this.   One of the groups is a “block this bidder” group! I contacted eBay, and they did not offer much help. They just simply stated “this kind of thing happens in social media these days.” The seller sent me a message asking me “why I left a negative, and why I would think this was vintage?” I have not responded. I did go back to look at the feedback and see that it was removed by eBay! When I called eBay they said it did not meet the standards of feedback. WHAT? I thought it was my opinion?

What should I do? I’m afraid to purchase anything off of the site because of this. What if all of these people have blocked me? Please help me.

Vintage Homer

Dear Homer:

Thank you for sharing the eBay number with me. I reviewed the listing, and nowhere in this seller’s listing did it state that this product was vintage, it also showed the place settings new in the box. The category was even correct, new fiesta.

I think the best thing to do, is to contact your seller, apologize for not realizing that they were correct, and maybe throw in an “I was hasty in leaving feedback” comment too. I would ask if they would delete or remove the comments they’ve made on the Facebook groups and the Fiesta boards. If they refuse to do it, at least you’ve tried. If you are feeling brave enough, you could respond to those comments, and apologize on the boards. Let them know you were quick to leave feedback, and didn’t really know better. Now with this experience you have realized what you did wrong, and will be a more informed buyer.

 

Dear eBay Queen:

I received my first return, but I am freaking out because it is a defect! I sold a beautiful vintage long sweater with fringe on eBay. The buyer had it 9 days, and opened return request on eBay. Here’s what the buyer said in the request:
“Doesn’t work or defective
Comments: Hi there. The item (sweater) isn’t exactly defective, but, sadly, it’s intolerably pokey, scratchy and itchy. I’ve tried to wear it, and I just can’t do it – it’s left hives all over my body. I’m not sure what else to select. Thank you so much for sending it well-packaged and in a timely fashion. I love the sweater; I just can’t see myself with welts and hives everywhere. Please let me know how to send it back.”

I didn’t know what to do, so I called eBay TWICE. I was basically told the same thing from both people with the exception of one thing.

CS REP 1 said: Approve the return, have the buyer send it back, refund their money, and call back to get the defect removed.

CS REP 2 said: Message the buyer in the case and give them your return address, and have them send the item back, refund their money, then call eBay and the defect will be removed.

Do you have any advice on which one I should do? The first one I am going to have to pay for the shipping. The second one I won’t. I’m pretty sure that eBay is NOT going to give me my money back for the shipping either. Thanks!

Milly

Dear Milly:

I’ve heard both replies from different eBay Customer Service representatives. The drawback to the first one is you have to pay return shipping. The drawback to the second one, is that it looks like you haven’t responded, and the buyer can escalate the case. Also, if the buyer does not send the item back within the allotted time period, you will not be able to escalate it with option 2.

I have always gone with option 2, and had the buyer send the item back without me paying the return shipping and then called eBay to have them remove the defect. I hope eBay removes your defect!

 chanelsweater

Strange eBay Item #:281740891585. You can find many unique sweaters on eBay. Depending on the brand, some of them sell pretty high! Chanel 11C-3-3K Bayadere Striped Jeweled Jacket Cardigan Sweater NEW SOLD: $1299.00.

Dear eBay Queen: I Gave a Good Seller a Defect! Help!

Dear eBay Queen:

I am a buyer, and I thought a pretty good one at that. I’ve never left negative feedback, and I really have never had any problems with any of the items I purchased until now.

I bought a new case for my phone, and when it arrived it did not fit my phone. I tried to contact the seller, but it gave me a list of options, and since it didn’t fit, I wanted to return it. I opened what I believe is called a return request. The seller while being very nice, I can tell she is miffed at me. She told me in a message that I could send it back, BUT that I have hurt her eBay account. After much back and forth as it turns out I selected DEFECTIVE and I should have selected did not fit. It truly is my fault because I did not order the right size model for my phone. What should I do?

Eating Humble Pie

Dear Humble:

I think if I were you I would message the seller and apologize. Let them know this is the first time you’ve returned something and you were confused by the options. Let her know that you will make it right by calling eBay and telling them what you did. I don’t know that eBay can correct the situation right then, but I know they can do it after the return is done.

To contact eBay go to the top of any eBay page and click on “Help and Contact” then go to the bottom of the page and click on the blue “contact us” button. You will be taken to another page where you click on “buying”, “after the purchase” and then “leaving/receiving feedback.” Then a “CALL” option will appear. Tell the representative everything you told me. Then let the seller know what you did, and return your item.

eBay returns system isn’t perfect, and it really can be confusing for someone that has never used it before.

 

Dear eBay Queen:

I’m a little frustrated. I accepted and offer on an item that I really just wanted gone. I should have known by looking at this chick’s PRIVATE feedback that there was a problem. She has left me SHIPPING instructions on how to ship her Starbucks mug. Here’s what she wrote:

“READ***READ***SHIPPING INSTRUCTIONS*** 1. You must PRINT all the letters of my street address. It cannot say APT it must say APARTMENT. This means you are going to need to HAND print the label and take it into the post office. If you print the label online, you’ll get the abbreviation for apartment. 2. Since the Starbucks Mug comes in its original retail packaging, wrap all of that in bubble wrap 2 times. 3. Place bubble wrapped mug and packaging inside a #4 Priority Mail box with packing peanuts all around the item. 4. Place the #4 inside a Priority Mail #7 box with packing peanuts all around the #4 shipping box. Make sure both boxes are safe and secure with no rattling. 5. Seal the box and place the handmade label on the package. 6. Take the package to the post office and purchase postage and add a delivery confirmation. Any deviation from this can and will result in negative feedback.”

I woke up the next day with the following message: “I sent you a message last night attached to the PayPal payment. You have not replied. Please advise why you are not handling my issue promptly.”

What should I do about this? Your prompt help handling my issue is appreciated. 🙂

Stella A.

Dear Stella:

The first thing that strikes me about this, (other than she has lost her mind) is that the buyer is asking you to send an item to an address that is not authorized with eBay. DO NOT change the address. I would respond to her and let her know that you can’t change her address, but she can go into eBay and spell out APARTMENT on her address form, so that it will print that way on ALL sellers labels. I would tell her that by you changing the label you will be breaking eBay’s policy for you as a seller.

Your other option would be to offer to cancel the transaction because there is something wrong with her posted eBay address.

I would then immediately call eBay, ask them how to handle this, and ask them if you hand write the label if you will be protected under the selling policy. I would also point out that this buyer had threatened feedback extortion.

 halloween2015high3

Strange eBay Item of the Week: Item #: 310781360852. Halloween will be here soon. A search on eBay for “Halloween Costumes” yields some pretty interesting results. Basset Hound Dog Mascot Costume Suit Halloween Animals New and Ready to Ship SOLD: $750.00.

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