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Posts Tagged ‘negative feedback’

Ahhh… Negatives

ggneg

It was delivered on 1-14-2016, but that’s not the sellers fault, Love it!

*** here’s a little crazy tidbit.. she left the negative on the 13th. ***

This buyer purchased a large canister from me, and wanted to buy the medium and small, but her offer for the medium and small were almost below my cost.  She paid for the large, and over a 4 day time period I messaged her 4 times asking for her physical address because I could not send this to her PO Box.  She would message me back;

When are you going to ship this?”

I would message her again, requesting her physical address.  No response.  On the 4th day I sent her a message that said:

“I need your physical address by this evening, or I will refund your money and cancel the transaction.” 

That made something click in her.. and she finally gave it to me.

We sent her item.. and she left a negative.  Fortunately I had documentation, and eBay removed it.

Dear eBay Queen: My Seller Blocked Me on eBay & On Social Media!

Dear eBay Queen:

I’m pretty upset with a seller that I purchased something from on eBay. I purchased what I thought was vintage Homer Laughlin Fiesta Ware. It was not vintage – it was the new in the box dishes set! I gave the seller a negative, and come to find out they have left messages about me on different eBay Facebook groups, and on the Fiesta boards I frequent. I’m really ticked off about this.   One of the groups is a “block this bidder” group! I contacted eBay, and they did not offer much help. They just simply stated “this kind of thing happens in social media these days.” The seller sent me a message asking me “why I left a negative, and why I would think this was vintage?” I have not responded. I did go back to look at the feedback and see that it was removed by eBay! When I called eBay they said it did not meet the standards of feedback. WHAT? I thought it was my opinion?

What should I do? I’m afraid to purchase anything off of the site because of this. What if all of these people have blocked me? Please help me.

Vintage Homer

Dear Homer:

Thank you for sharing the eBay number with me. I reviewed the listing, and nowhere in this seller’s listing did it state that this product was vintage, it also showed the place settings new in the box. The category was even correct, new fiesta.

I think the best thing to do, is to contact your seller, apologize for not realizing that they were correct, and maybe throw in an “I was hasty in leaving feedback” comment too. I would ask if they would delete or remove the comments they’ve made on the Facebook groups and the Fiesta boards. If they refuse to do it, at least you’ve tried. If you are feeling brave enough, you could respond to those comments, and apologize on the boards. Let them know you were quick to leave feedback, and didn’t really know better. Now with this experience you have realized what you did wrong, and will be a more informed buyer.

 

Dear eBay Queen:

I received my first return, but I am freaking out because it is a defect! I sold a beautiful vintage long sweater with fringe on eBay. The buyer had it 9 days, and opened return request on eBay. Here’s what the buyer said in the request:
“Doesn’t work or defective
Comments: Hi there. The item (sweater) isn’t exactly defective, but, sadly, it’s intolerably pokey, scratchy and itchy. I’ve tried to wear it, and I just can’t do it – it’s left hives all over my body. I’m not sure what else to select. Thank you so much for sending it well-packaged and in a timely fashion. I love the sweater; I just can’t see myself with welts and hives everywhere. Please let me know how to send it back.”

I didn’t know what to do, so I called eBay TWICE. I was basically told the same thing from both people with the exception of one thing.

CS REP 1 said: Approve the return, have the buyer send it back, refund their money, and call back to get the defect removed.

CS REP 2 said: Message the buyer in the case and give them your return address, and have them send the item back, refund their money, then call eBay and the defect will be removed.

Do you have any advice on which one I should do? The first one I am going to have to pay for the shipping. The second one I won’t. I’m pretty sure that eBay is NOT going to give me my money back for the shipping either. Thanks!

Milly

Dear Milly:

I’ve heard both replies from different eBay Customer Service representatives. The drawback to the first one is you have to pay return shipping. The drawback to the second one, is that it looks like you haven’t responded, and the buyer can escalate the case. Also, if the buyer does not send the item back within the allotted time period, you will not be able to escalate it with option 2.

I have always gone with option 2, and had the buyer send the item back without me paying the return shipping and then called eBay to have them remove the defect. I hope eBay removes your defect!

 chanelsweater

Strange eBay Item #:281740891585. You can find many unique sweaters on eBay. Depending on the brand, some of them sell pretty high! Chanel 11C-3-3K Bayadere Striped Jeweled Jacket Cardigan Sweater NEW SOLD: $1299.00.

Dear eBay Queen: I Gave a Good Seller a Defect! Help!

Dear eBay Queen:

I am a buyer, and I thought a pretty good one at that. I’ve never left negative feedback, and I really have never had any problems with any of the items I purchased until now.

I bought a new case for my phone, and when it arrived it did not fit my phone. I tried to contact the seller, but it gave me a list of options, and since it didn’t fit, I wanted to return it. I opened what I believe is called a return request. The seller while being very nice, I can tell she is miffed at me. She told me in a message that I could send it back, BUT that I have hurt her eBay account. After much back and forth as it turns out I selected DEFECTIVE and I should have selected did not fit. It truly is my fault because I did not order the right size model for my phone. What should I do?

Eating Humble Pie

Dear Humble:

I think if I were you I would message the seller and apologize. Let them know this is the first time you’ve returned something and you were confused by the options. Let her know that you will make it right by calling eBay and telling them what you did. I don’t know that eBay can correct the situation right then, but I know they can do it after the return is done.

To contact eBay go to the top of any eBay page and click on “Help and Contact” then go to the bottom of the page and click on the blue “contact us” button. You will be taken to another page where you click on “buying”, “after the purchase” and then “leaving/receiving feedback.” Then a “CALL” option will appear. Tell the representative everything you told me. Then let the seller know what you did, and return your item.

eBay returns system isn’t perfect, and it really can be confusing for someone that has never used it before.

 

Dear eBay Queen:

I’m a little frustrated. I accepted and offer on an item that I really just wanted gone. I should have known by looking at this chick’s PRIVATE feedback that there was a problem. She has left me SHIPPING instructions on how to ship her Starbucks mug. Here’s what she wrote:

“READ***READ***SHIPPING INSTRUCTIONS*** 1. You must PRINT all the letters of my street address. It cannot say APT it must say APARTMENT. This means you are going to need to HAND print the label and take it into the post office. If you print the label online, you’ll get the abbreviation for apartment. 2. Since the Starbucks Mug comes in its original retail packaging, wrap all of that in bubble wrap 2 times. 3. Place bubble wrapped mug and packaging inside a #4 Priority Mail box with packing peanuts all around the item. 4. Place the #4 inside a Priority Mail #7 box with packing peanuts all around the #4 shipping box. Make sure both boxes are safe and secure with no rattling. 5. Seal the box and place the handmade label on the package. 6. Take the package to the post office and purchase postage and add a delivery confirmation. Any deviation from this can and will result in negative feedback.”

I woke up the next day with the following message: “I sent you a message last night attached to the PayPal payment. You have not replied. Please advise why you are not handling my issue promptly.”

What should I do about this? Your prompt help handling my issue is appreciated. 🙂

Stella A.

Dear Stella:

The first thing that strikes me about this, (other than she has lost her mind) is that the buyer is asking you to send an item to an address that is not authorized with eBay. DO NOT change the address. I would respond to her and let her know that you can’t change her address, but she can go into eBay and spell out APARTMENT on her address form, so that it will print that way on ALL sellers labels. I would tell her that by you changing the label you will be breaking eBay’s policy for you as a seller.

Your other option would be to offer to cancel the transaction because there is something wrong with her posted eBay address.

I would then immediately call eBay, ask them how to handle this, and ask them if you hand write the label if you will be protected under the selling policy. I would also point out that this buyer had threatened feedback extortion.

 halloween2015high3

Strange eBay Item of the Week: Item #: 310781360852. Halloween will be here soon. A search on eBay for “Halloween Costumes” yields some pretty interesting results. Basset Hound Dog Mascot Costume Suit Halloween Animals New and Ready to Ship SOLD: $750.00.

Dear eBay Queen: Should I Buy My Way Out of a Negative Feedback?

Dear eBay Queen:

I’ve talked to my husband about this and my neighbor. They both said I should ask your opinion. My neighbor said it’s just a newbie mistake, my husband says I’m giving stuff away and being passive with people I should not be passive with. I’m not sure if it’s a newbie mistake when I’ve been selling for 4 years!

My brother purchased a house and 100 acres in Nebraska 5 years ago. The house and 2 barns were FULL. Once a month he brings me stuff from his barns/house and to sell on eBay. We split the profit and he pays the listing fees. Some of this product he brings me is old store stock from a general store that the previous owner of the property had.

I had listed a Bakelite necklace, earring and bracelet set. I tested it to make sure it was Bakelite before I sent it, and packaged it in bubble wrap and double packaged it when I sent it. The buyer contacted me with this message:

Hello, thank you for sending the jewelry set so quickly. I don’t think this is new, and I’m not really happy with it. This looks like something my grandmother wore in the 1950’s, not the cute necklace set I thought I was buying from this century!

I paid $145.00 for the set, and I think I should receive half of it back. Perhaps if you used Buy It Now I would not have to negotiate with you for the price of the item afterwads. You know if you give me good customer service I will buy more from you.

I messaged the buyer back, and told her to send them back and I’d refund her money. She responded, and told me “it was not worth it” and if I didn’t refund in full and allow her to keep them, she’d give negative feedback. I was going to refund the buyer’s money, because I don’t want a negative, and just let my brother know what happened. I talked to my brother and he told me to NOT refund the money. So I am coming to you for help.

The buyer sent me another message today.

Well, 5 hours have gone by, and I have not heard from you. What are you going to do? My negative feedback is not going to be nice. You will never be able to sell that crap you call inventory if you don’t give me what I want. I better receive a refund before tomorrow, or your 100% positive feedback rating will no longer be 100%.

So should I just give them their money back and save my account the negative?

 

  1. Jenkins

 

Dear M. Jenkins:

I’ve been in similar situations, and I think I would message your buyer and tell her that based upon eBay’s new rules for sellers, you can’t give a refund without her opening a request. Give her these instructions:

  • To start a return, find the item in the Purchase history section of My eBay. …
  • Select the reason for the return. …

Let her know that once that is done, you can proceed.

Once you message her, contact eBay. I’m pretty sure that eBay will side with you and this is why:

  • The item was never described as new, but as vintage in excellent, used condition.
  • By her own admission, it looks like something from the era it is from.
  • The buyer refuses to return the item.
  • The buyer wants to KEEP the item and receive half of the money back.
  • The buyer threatened negative feedback if you do not give her what she wants.

Make sure that you do not say in your message you will give her the item or a refund. Just wait for the case to be opened by the buyer.

I hope that you get a fantastic understanding eBay CS representative that handles this swiftly. I don’t think it would hurt to report this buyer either.

 ebaybakelite

Strange eBay Item of the Week: Item #121684686777. Bakelite jewelry is highly collectible. If you are ever lucky enough to come across a bakelite “gumdrop” bangle, you might be able to sell it for quite a bit on eBay! Rare Red and Cream Vintage Bakelite Bow-Tie Gumdrop Bangle Bracelet Late 1950’s SOLD: $3000.00.

 

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