Dear eBay Queen: Return Request Can Be A Pain BUT So Can Craig’s List Scams

Dear eBay Queen:

I haven’t been selling for very long, but I have sold 100 or more items on eBay.  My next door neighbor’s son asked me to sell his handheld game console for him.  It came with the console, 2 games, a carrying case, charger and rechargeable batteries.   I shipped it off quickly and within a few hours of receiving it, the buyer contacted me saying the console does not work with her games.

I responded to this person’s message, and they sent me a pretty rude email. I ignored how rude they were to me, and asked them what they would like for me to do.  I get NO response for 5 days, and then just this morning I received a return request for the item, saying it was not as described!  It was as described; I stated that it worked with the 2 games I sent them!  I have no idea what this lady is talking about.

I called eBay customer service, and they say that I have to pay for return shipping. I sold it for $227 with free shipping .What should I do? I don’t want to pay to have it shipped back esp. if there is something wrong with it. Do I just give her a full refund? Will I still get a defect?

Oh, and did I tell you she left me positive feedback already?  What should I do?


Dear TRG:

Electronics are a high fraud category anywhere, just not on eBay.  I don’t know the story, but maybe what the guy said was true, and only those games worked.  Either way you are obligated by eBay to accept the return.  The good thing is, you won’t get a negative.

Have you spoken to your neighbor’s son about this? Are there any identifying marks on the item that would let you know it was the one you sold once you get it back?  I would talk to the neighbor and ask them if they knew if the item only worked with the games that you sent, and let them know that the buyer will be sending the game console back for a refund.


Dear eBay Queen:

My mother in law passed away last month.  Since I sell on eBay, and I live in the same town where my mother in law’s stuff is, I was asked by my husband’s siblings, (who live out of state) to sell off her stuff.  I wanted to take some of the big stuff to a consignment auction, but thought I would try my luck with the “non-shippable” items on eBay.  I received this message regarding an antique hutch and dining room set.  Do you think this person is FOR REAL?

“Thanks for messaging me. I want to buy this from you. I hope you will withdraw your ad from Craig’s List and let me buy this beautiful set. I am going to have my partner FedEx our payment to you. We will be sending you a certified bank check.  Please send me the following information so I can send you the check…  I would EVEN be willing to send an extra 150.00 if you can get this to me ASAP.
Address: Not Po Box please
State and Zip Code…………..
Final Asking price…………..
Cell phone # to contact you …………….

My partner will be calling you to make arrangements for the pick up as soon as the check clears.

All the Best

Cynthia Trueman

I messaged them back, telling them I prefer cash at time of pick up, and they responded with this.

I’m terribly sorry.  Because of my work schedule, I will not be able to come with the cash to pick this item up.  Please accept my check, as I have already FedEx’d it to you.

What should I do?


Dear Elizabeth:

I believe this is a slightly different version of a Craig’s List Scam.  You could always take it to your bank, and they could call the bank it is drawn on to see if the funds are available and that it is a real check.  In a situation like this, I am pretty sure that I would not accept it, and move on.


Strange eBay Item of the Week: Item #331509094273. How much would you pay for a pair of vintage clothing hangers? Some people will pay quite a bit! Pair of Divine Decadent Vintage French Silk Coat Clothes Hangers Pink Blue SOLD: $373.48.



Dear eBay Queen: My buyer is Rude and Doesn’t Read the Descriptions!

Dear eBay Queen:

My husband  and I started a business selling broken items for parts.  We sell phones, TV’s and other electronics.  We have over 85,000 feedback, and I really feel like we’ve had everything happen to us, until this buyer.  We’ve had our fair share of buyers that say they didn’t read the description well, and didn’t know they were purchasing an item for parts.  A couple of weeks ago I woke up to this message:

“I just received confirmation that you sent the item! Are you dumb? I asked you not to send me that broken phone! Refund my order NOW!”

I respond and tell them I never received a message from them that they did not want their item.  They respond with this:

“Well, isn’t that fantastic? Just give me my money back, or I and all my friends will be buying more of your cheap broken crap and leaving you a negative for each item we buy. I’ve opened a not as described case against you.  I hope you choke on it.“

I immediately call eBay and they confirmed that this was feedback extortion, but I don’t think I should have to refund this guy’s money because of the way they are treating me.  eBay said that because I have a refund policy I should accept the refund.  I messaged the buyer and told them that I would be enforcing my return policy, and that when the item was returned I would refund their money less the restocking fee.  I received this back:

“I don’t care what your policy is.  You will give me my money back and I will be happy or you’ll be sorry.  This has not been a positive experience for me.  I think you deserve at least 5 negatives for this experience. I’ve looked at the crap you sell, and you sell some cheap items.  You need to respond to me quickly, because I will be acting on my urges to give you the negatives.   I’ve spoke to my partner about you, and she has set aside some money for us to purchase from you and then we will be hitting your feedback blitz!   Your feedback will be affected, I promise you that. “

I called eBay once again, and they told me not to respond.  The eBay rep told me to just wait for this buyer to send the item back. The buyer sent me another message.

“What now you are not going to message me? I look forward to teaching you a lesson.  I have sent you a money request through PayPal.  You need to send me my money back.   I’m not going to send you this broken phone until you do.  I don’t want to hear about how I need to send it back, or you restock fee.  I just want my money you con artist!  I believe in karma, and the secret.  My partner and I are sending you bad vibes.  We are believing that you will be receiving bad reviews.”

eBay has told me I just need to wait it out.  What do you think?




Dear Rene:

I’ve had a few buyers that have made similar promises, and just like eBay has told you wait for the buyer to make good on their threats.  Once they do that, eBay will take action.

Just in case, I would call eBay again and tell them this buyer opened a not as described case, and point out that the item IS as described, they just did not read the description.  Maybe, eBay might close the case for buyer’s remorse.  If that doesn’t happen, and they don’t send the item back within 30 days, contact eBay and they will close the case that the buyer opened in your favor.  Once that is done no feedback will be able to be left.  If you haven’t done so already make sure that you block the buyer.


Strange eBay Item of the Week: Item #:231464944849. How much would you pay for a prom dress? Jovani 98040 Prom Evening Dress Guaranteed New Authentic Gown. SOLD: $1018.00.