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Dear eBay Queen: Should I Hire Someone to Help Me eBay?

Dear eBay Queen:

I have been selling consignment items on eBay for the last 5 years.  I live in an area that the population is 67,000 and median income is $43,000.  I do not require minimum values for the items that I sell because I believe that some commission is better than none, but that could change if the business expands.

It is time for me to expand my business and have “helpers”. Right now, I do all of the listings, photos, etc and my husband does the shipping at nights after he works his full time job.  I am not getting things listed as fast as I can just due to the number of items that I have to list.  I have one customer who brings me between 100 and 150 antique items every week.

Anyway, my question is about adding helpers.  I live in a college town and have read that students are good prospects for what I am looking for.  I don’t really want to have employees, just don’t want to deal with that right now.  So how do I go about and do this?

Pay on commission or flat rate per item?
Do helpers do everything (list, photo, ship)?
Do I approve everything before it gets listed?
Anything else, I have forgotten?

A couple things you should know:  I’m a control freak!  I have over 14,000 in feedback and am a top rated seller with 100% rating.  Because I am a consignment shop, I list with Auctiva, to keep track of all of the different consignors that I have.  Did I say I was a control freak? – I am concerned about losing my ratings if I give someone permission to list under my eBay id.

Anyway, if you could help me with some of the questions I have – or suggest anyone that you know of that could maybe help me, I would really appreciate it.

Deb Peterson

 

Dear Deb:

Congratulations on your fantastic feedback numbers and ratings! I know firsthand that is hard to maintain those numbers. I also know how hard it is to sell for others; I’m impressed with your success!

I wonder if you put an ad up at your local college and said you were looking for a paid intern you can train, or if they already were familiar with selling on eBay, a contractor. If they help you with listing, I would probably pay them per item, and check each of their listings until you feel confident in their work. If they are taking pictures or shipping, I might just pay them by the hour.

I would be uncomfortable giving out any of my login information. I think it might be a safer idea if you supplied the computer in your work space for them to work. Is there some aspect of eBaying that you don’t like to do? I’m not crazy about shipping or photographing things. I have people help me with that, but if you really need help listing, then I think working side by side with them on listing items might be the best answer.

 

Dear eBay Queen;

I sold a really cute Express top that was new with tags. I received a return request saying the item didn’t fit. I approved the request, and the item was sent back. The only problem is that it does not have the correct tag attached. It’s a totally different tag. What should I do?

Cinder

Dear Cinder:

I would contact eBay immediately. I think I would mention in the return request that the item came back, but the tag that is attached, is not for the item you sent. Could she have possibly bought 2 and mixed up the item? I would also go look at her buying history at www.watchcount.com. If she has purchased the same shirt from another seller, I would make sure that eBay knows this.

I hope your buyer is honest and tells you what happened with your tags/or item. I hope it’s a small mix up and can be easily remedied.

 ebaystrawberry

Strange eBay item of the Week: Item #:291521358831. Felting offers a unique way to “sculpt” wool fibers into a strongly woven fabric. I love this adorable purse! Handmade Felted Purse Shoulder large Bag Merino Wool Strawberry Red Green White SOLD: $93.27.

Dear eBay Queen: I Need an eCommerce Store!

Dear eBay Queen:

I feel like I should tell you that I sell mostly on Amazon, and my Amazon-based web store.  I occasionally sell a few things on eBay.  It just seems easier for me to do it this way.  After doing a bit of research, I discovered that you sell very little on Amazon, and sell more on eBay and your web store.

I recently received an email from Amazon telling me they are going to cancel their web store service that syncs my Amazon with the web store.  Amazon will discontinue its web store services July 2016.  So, I have a year and a few months to figure out what I am going to do.  I really like this because it gave me an independent website, (not dependent on Amazon), that also syncs with my inventory on Amazon

How do you sync your web site with eBay and Amazon?  What kind of platform do you use for your website?  Please point me in the right direction.

 

Richard the III

 

Dear Richard

I read about this in Internet Retailer: https://www.internetretailer.com/2015/03/18/amazon-shutter-its-webstore-e-commerce-platform-service   There are several options out there for you to investigate to see which will be the best for your business. Most of these platforms will integrate a web store with Amazon and eBay, but there is a large learning curve to using them.

  • Brand Shop
  • Big Commerce
  • Ecwid
  • Shopify
  • Woo Commerce
  • Volusion
  • 1and1.com

The other option you have is using a service that does all the set up for you and will teach you the basics of running a store.  The drawback to these, is that they can be quite pricy.

  • Channel Advisor
  • Kyozu
  • Vendio

I do sell mostly on eBay and my website, mostly because of ease of listing.  I am hoping to start listing more on Amazon soon.  I use Woo Commerce on my website, and really like it.  Many of the items I sell do not have UPCs, which makes it hard to sell on Amazon. My Woo Commerce platform does sync with Amazon and eBay.

Here’s an article (from webretailer) that I found helpful when trying to find the right platform. http://www.webretailer.com/lean-commerce/ebay-sellers-webstore/

 

Dear eBay Queen:

I just won 8 auctions from the same eBay seller.  I made best offers on their items, and as soon as they countered or accepted, I paid for the items.  I received a message asking me if I am a re-seller. Why is this anyone’s business?  What happened to me just buying an item without any questions?

I’m kind of a reseller.  I buy new with tags high end luxury clothing and put it in my re-sell brick and mortar shop.  I’m not sure how to answer this.  She says that she ships in 1 day, but it’s been 3, (I haven’t answered her question,) and she hasn’t shipped yet.   There is nothing in the listing that states they do not sell to re-sellers.  Why do you think she asked that question? How do you think I should respond?  I’m a bit concerned if I tell the truth, that she will not send me the authentic Black Label Ralph Lauren jeans, plus the other Ralph Lauren stuff I purchased. Do you have a re-seller rule?

Re Sell Jane

 

Dear Jane:

I don't care who's buying my stuff or why, as long as they pay what I am asking for the product. Why would I care what a person is going to do with an item after I sell it?

I’ve been thinking about what her reasoning could be for asking such a question. She could be just curious, or she might have more and wants to see if you’d like to buy it.  I would probably respond with the truth.  If she doesn’t ship or sell to you she will be considered a “non selling seller” and could get in trouble with eBay. 

grandmaquilt

Strange eBay Item of the Week: Item#111624499588. Grandmother’s Flower Garden is one of my favorite quilt patterns, and this one has beautiful Spring colors! Vintage Quilt Grandmother’s Garden Easter Spring Pastels SOLD: $135.00.

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